Sr. Policy Manager

Company: Goodreads Inc
Location: San Francisco
Posted on: May 28, 2023

Job Description:

Help change the lives of millions of readersGoodreads is creating new ways to deliver highly personalized and relevant content for millions of readers around the world, built on one of the world's largest collections of data about books and reading trends.We're a mission-driven company, only at the beginning of helping readers find books they love, read more, and share ideas.As an Amazon company, we utilize cutting-edge technology and technical expertise. We are deeply integrated with Kindle and have exciting opportunities to invent the future of reading in partnership with Kindle, Audible, Alexa, and more.Our cultureOur headquarters are located in San Francisco. When we're not working, we're looking to expand our horizons in other ways, including visits by bestselling authors, hackathons, team-led tech talks, game nights, and volunteering at local charities. And, of course, we love books and have free books and internal book clubs.Goodreads is a subsidiary of Amazon - many of our employees get opportunities to travel to Amazon's main campus in Seattle for training, conferences, and working with our partner teams. We find creative ways to make our working together fun, engaging, and light-hearted. Fun is a natural complement to creativity. Customer Obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers. Always Be Learning, Always Be Teaching Readers inherently love to learn. We thrive on continuous improvement, as individuals and as an organization. We experiment and take risks, learning from both successes and failures. We openly share what we learn and look for opportunities to learn from others. Find your next jobWant to be part of creating innovative experiences for the largest community of readers? We're hiring!The Goodreads mission is to "Help people discover books they love and get more out of reading." With 150MM users worldwide, Goodreads is the world's largest community of readers.

We are looking for an experienced Senior Policy Manager to own our policy strategy for reducing abuse and content risk for the business. In this role you will have two key strategic functions. First, you'll be responsible for development of all abuse and content policies for Goodreads which aim to protect customers and the Goodreads brand. Second, you'll collaborate closely with product and business leaders to identify and mitigate abuse within the customer experience.

Vision is critical, and in this role you'll set the direction for Goodreads policy, own prioritization of new initiatives, and ensure delivery against highly visible goals that impact the entire organization. You'll be a trusted senior advisor to Operations, business leaders, Books executives, PR, and Legal on high-risk escalations, and are a primary stakeholder and influencer on product and technology investments related to abuse and content risks.

Most critically, you'll help Goodreads strike the right balance between mitigating unwanted content and behavior while protecting the user expression and engagement that is the key to Goodreads' success.

Key job responsibilities
Core responsibilities include:

Lead the development and improvement of community guidelines and internal policies, based on a deep understanding of community needs and principles of inclusion and equity

Anticipate sources of abuse and drive solutions within the product and key Goodreads programs

Influence product teams to incorporate risk mitigation into the product development process, and build and improve abuse detection, analytics, and internal moderation tools

Serve as an owner and advisor on high-risk escalations, and evangelize broader risk mitigation needs with business leaders

Drive cross-Amazon policy initiatives on behalf of Goodreads

A day in the life
This role is dynamic and no day is the same. That said, in a given day you may collaborate with your team, Product, PR, Operations and partners in the Books org to develop or revise policies related to book content or community engagement. You may work with Product, Engineering and Design to provide business requirements to build tech solutions to keep our community safe. You'll have 1:1s with your stakeholders and Ops partners. And you'll have a balance of meetings and time to do deep thinking.

About the team
Goodreads entire mission is to help people discover books they love and get more out of reading. That includes our employees! We have author visits, book perks and book clubs to engage with each other. In addition to Amazon's Leadership Principles, we also embrace unique Core Values such as Be Humble, Create Fun and Always Be Learning, Always Be Teaching and Be Passionate. We celebrate diversity, equity and inclusion and are committed to diversity in all we create.



Basic Qualifications:

• Bachelor's degree or equivalent
• 5+ years in a policy, risk management, or program management rolePreferred Qualifications:
  • Advanced degree in relevant field (e.g., JD, MA, Public Policy)
  • Experience in content moderation operations and policy development for online communities that create user-generated content
  • Knowledge of online content risks and industry standards and best practices
  • Analytical skills and comfort in deriving insights from quantitative data
  • Willingness to engage deeply with customer concerns in a longstanding, passionate online community
  • Excellent written and verbal communication skills with the ability to present information clearly and concisely to senior leaders
  • Demonstrated ability to identify, mitigate, and manage business risks and tradeoffs in a high-pressure environment
  • Proven ability to model calm behavior in a crisis, drive consensus, and operate in ambiguity
  • Experience developing new policies and process improvements at a global scale
    
    
    Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
    
    
    Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $96,900/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site. Qualified applicants with criminal histories will be considered in a manner consistent with all applicable local, state and federal laws, including the San Francisco Fair Chance Ordinance.

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