Finance & Strategy Director - Hardware and Customer Success

Company: squareup.com
Location: San Francisco
Posted on: May 27, 2023

Job Description:

Finance & Strategy Director - Hardware and Customer Success

• Full-timeBlock is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.Finance & Strategy improves financial and operational decision-making across Block. Our team's core value is trust - we build it by making what is complex simple, and we do it with analysis that is accurate and easy-to-understand. Partners appreciate our insight and trust us to help solve difficult problems. We believe good ideas can come from anywhere, and we'll rely on you to work with others, form intelligent opinions, and present your thoughts to decision-makers and company executives.There are two Finance & Strategy Director roles: Hardware AND Customer Success:The Hardware organization within Square develop and distributes the physical devices that help sellers start, run, and grow their businesses and participate in the economy. It is an important part of our suite of offerings that aim to provide a full service offering that help sellers (merchants) make informed decisions on their orders, inventory, locations, employees, and customers.Customer SuccessThe Customer Success team works with Square sellers by phone, messaging and email to solve problems, demonstrate how to get the most out of Square, and always improve our Square products by giving feedback to Square Product teams. The Customer Success team also builds community platforms and services that allow Square sellers to self-serve answers to common questions before reaching out to a customer advocate.Both positions can sit in any US Block office or be 100% remote from any US state with the exception of Alaska.You will:Report directly into the Head of Finance & Strategy for Square's Go-To-Market FunctionBe the primary finance partner for the Head of Hardware and Customer Success respectivelyManage a team, providing the necessary coaching and structure to ensure it continues to operate at a high levelOversee Business Review processes, facilitating relevant conversations with Square leadership teamsLead a team to 1) create analyses that facilitate clear decision-making, 2) forecast performance, including short- and long-term trends, 3) surface strategic insights, and 4) help inform Square's investment capacityLead, high visibility projects requiring cross functional support and analytical supportYou have:
  • 10+ years of relevant experience, including investment banking or strategic finance
  • Advanced proficiency in excel (can maintain complex spreadsheets)
  • Experience maintaining a high-performing team through hiring and coaching
  • Commitment to Square's purpose of Economic Empowerment
  • Experience with SQL or comfort working with large datasets
  • Experience with software, internet, or financial technology industryBlock takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
    
    Zone A: USD $222,800 - USD $272,300
    Zone B: USD $222,800 - USD $272,300
    Zone C: USD $222,800 - USD $272,300
    Zone D: USD $222,800 - USD $272,300To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.Benefits include the following:
    • Retirement Plans including company match
    • Employee Stock Purchase Program
    • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
    • Paid parental and caregiving leave
    • Paid time off
    • Learning and Development resources
    • Paid Life insurance, AD&D. and disability benefits
    • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resourcesThis role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

Keywords: squareup.com, San Francisco , Finance & Strategy Director - Hardware and Customer Success, Executive , San Francisco, California