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Account Management Lead

Company: Wheelhouse, Inc.
Location: San Francisco
Posted on: March 20, 2023

Job Description:

What we're looking for:
We're looking for someone to build and lead the Account Management function at Wheelhouse to serve our high-growth B2B vertical. Our ideal candidate is an experienced and motivated team leader with a customer-first mindset. This person should be comfortable implementing and scaling processes and building a team and function from scratch. To be successful in this role, the candidate will need to be an exceptional communicator who is effective working cross-functionally. -
This is a fully remote position with a salary range of $125k-$150k/year DOE.

  • You have 7+ years of experience in an Account Management and/or Customer Success role
  • You have 2+ years of experience managing people
  • You have excellent verbal and written communication skills
  • You are creative and collaborative and love working in a fast-paced environment
  • You are excellent at scaling yourself & others through best practices & processes
  • You are experienced in leveraging technology to support & scale an AM function

    What you'll be doing:

    • You will work cross functionally to build an Account Management function from scratch to serve our high-growth B2B vertical
    • You will establish and implement a playbook for managing and growing B2B accounts
    • You will establish relationships with our most important customers and be comfortable straddling the line between individual contributor and team leader
    • You will set clear individual and team goals focused on customer retention, satisfaction and revenue growth and you will report on performance and metrics at an executive level
    • You will create an inspiring and collaborative team environment with an open communication/feedback culture
    • You will recruit new team members in line with the Wheelhouse culture and required skills

      Your first 90 Days---

      • Meet the Wheelhouse team and build trust with teammates across the org
      • Learn the Wheelhouse product and how our customers interact with it
      • Build and implement the Wheelhouse Account Management playbook
      • Establish relationships with 10+ of our largest and most important customers
      • Learn the short-term rental industry and its technology ecosystem

        Perks and Benefits:

        • Competitive salary, cash bonus potential and equity
        • Full medical, dental, and vision benefits for each US employee
        • Fidelity 401k available for each US employee
        • Unlimited PTO
        • And---more!

Keywords: Wheelhouse, Inc., San Francisco , Account Management Lead, Executive , San Francisco, California

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