Project/Program Manager (Corp)

Company: Computech
Location: San Francisco
Posted on: March 20, 2023

Job Description:

Job Title - Project/Program Manager (Corp) II - WOARior

Number of Positions - 1

Job Location - 12333 W Olympic Blvd, Los Angeles, California, United States, 90064

Job Start Date - 3/6/23

Job End Date - 3/1/24

Job Description -
Knowledge Management Specialist - WOARior

The Role:
The Player Support Knowledge Management Specialist reports to the Senior Manager, Knowledge Management, and is responsible for the quality and effectiveness of knowledge management practices and tooling within Global Player Support. You will define and communicate knowledge authoring standards ensuring content is written for ease of knowledge application across a global audience. You will collaborate with a global team of knowledge authors, subject matter experts, and knowledge consumers enabling our knowledge management strategy.
Responsibilities:

• Define and communicate knowledge authoring standards including templatization, knowledge organization, variation of media, and use of knowledge management and learning transfer principles
• Define and improve knowledge management practices and tooling to support the author, agent, and player support knowledge journey
• Maintain internal documents of record for knowledge management and player support including maintaining knowledge sharing platforms
• Maintain currency of knowledge management industry trends and technology, providing consultancy and facilitating workshops to improve knowledge management practices within Player Support
• Monitor performance of knowledge tooling, effectiveness of knowledge standards, and user sentiment of knowledge management programs to define the knowledge management roadmap and opportunity spaces
• Provide writing and internal communication support as needed Required Qualifications:
  • 3-5 years of experience in knowledge management, organizational learning, or technical writing Desired Qualifications:
    • Experience working with business process modeling and notation
    • Experience designing knowledge flows including decision tree modeling and user knowledge journeys
    • Certified Knowledge Manager (CKM)

Keywords: Computech, San Francisco , Project/Program Manager (Corp), Executive , San Francisco, California