Strategic Account and Service Vice President - Remote

Company: UnitedHealth Group
Location: San Francisco
Posted on: March 20, 2023

Job Description:

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm)


This is a leadership position responsible for the overall strategic management and service of a large and complex labor employer client. The position is accountable for the retention, growth, client satisfaction, the strategic direction of the account as well as the service experience. The Labor employer client is managed on a day-to-day basis by a team that includes Strategic Account Executive(s), Client Service Managers, Service Account Managers and Client Engagement Managers that will report to the leader in this position.


The case that is managed by this individual will include products that are targeted at serving the retirees of United Retiree Solutions Group Retiree employers - both pre and post 65.


You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.


Primary Responsibilities:

• 
  
• Developing, inspiring, and coaching a team that includes Strategic Account Executive(s), Client Service Managers, Service Account Managers and Client Engagement Managers
  
• Defining and executing a plan that leads to the growth and retention of the employer accounts in the assigned portfolio
  
• Building and maintaining relationships with senior leaders who represent our customer
  
• Advocating for our client with internal business partners to ensure we deliver successfully
  
  
  
  You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
  Required Qualifications:
  
  
  • 
    
  • Bachelor's degree or equivalent experience in related field
    
  • Ability to be licensed within 90 days if not currently
    
  • 10+ years of account management or related experience with 3+ years focused on complex and multi-site accounts
    
  • Experience working with Union Benefit plans
    
  • Proven excellent communications and interpersonal skills (internal/external)
    
  • Demonstrated solid influence, collaboration, and listening skills
    
  • Proven ability to navigate an often ambiguous and complex organization to resolve customer issues
    
  • Proven solid negotiation and leadership skills
    
  • Proven ability to create a strategic vision and plan its implementation
    
  • Demonstrated customer-focused skill; ability to work with employers, consumers, consultants, brokers
    
  • Proven ability to manage complex relationships between customers and/or consultants and internal company resources
    
  • Proven ability to facilitate relationships with high level contacts and decision makers
    
  • Ability to coordinate and influence superior customer service delivery by developing and maintaining strong intercompany relationships
    
  • Ability to develop and monitor client financial performance including renewal planning, negotiations, and profitability levels
    
  • Proven consistently exceeds objectives for profitability and persistency
    
    
    
    Preferred Qualifications:
    
    
    • 
      
    • Post-graduate degree in Business Administration, Marketing or related field
      
    • Insurance License - Health and Life Licensure
      
    • Management experience - ability to lead and inspire a team will be essential to the success of the individual in this role
      
      
      
      Soft Skills Required:
      
      
      • 
        
      • Solid strategic focus, analytical, and project -management skills
        
      • Solid ability to influence with and without authority
        
      • Ability to assess problems and implement solutions based on sound marketing, operational and financial principles
        
      • Well-developed planning capabilities and a track record in controlling costs, identifying customer needs and meeting deadlines
        
      • Excellent presentation skills with the expertise and sophistication needed to credibly represent the Company in the context of the company's values and quality commitments
        
        
        
        Careers at UnitedHealthcare M&R Underwriting & HCE. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)
        
        
        California, Colorado, Connecticut, Nevada, New York City, or Washington Residents Only: The hourly range for California, Colorado, Connecticut, Nevada, New York City, or Washington residents is $33.65 to $67.31. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
        
        
        ---All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
        
        
        At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
        
        Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
        
        
        UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, San Francisco , Strategic Account and Service Vice President - Remote, Executive , San Francisco, California