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Behavioral Health Case Manager (Bilingual)

Company: Mission Neighborhood Health Center
Location: San Francisco
Posted on: March 19, 2023

Job Description:

Under the supervision of the Behavioral Health Manager or delegated clinician, the Case Manager performs screenings and limited case management tasks for patients in the Prenatal Clinic, and limited case management task for patients/families in the Adult Medicine or Pediatrics clinics. - The Case Manager will endeavor to reduce the barriers patients encounter in meeting their needs around Social Determinants of Health. - Essential Functions & ResponsibilitiesThe Behavioral Health Case Manager has the following responsibilities and duties:

  • Assist MNHC patients/families to complete forms such as disability benefits, food stamps, housing applications, transportation assistance, emergency assistance, etc.
  • Receives referrals/warm hand-offs from Behavioral Health Clinicians and Primary Care Providers for concrete needs.
  • Provide initial and follow-up Psychosocial Assessments which include obtaining a psychosocial history and current situation and a needs assessment for concrete services such as financial benefits, housing, transportation, and other social services.
  • Complete first-trimester psychosocial screening for patients in the Prenatal Clinic and refer to relevant community services. - May follow up with patients/agencies by phone or in person to address barriers to access. -
  • Timely and coordinated access to medically appropriate levels of health and support services and continuity of care.
  • Provide direct support services to clients through one-on-one contacts-in-person, telephonically, warm hand off, referrals to community resources.
  • Assist clients in identifying barriers to services and help them access needed services.
  • Provide individual counseling and risk-reduction to clients and significant other as appropriate.
  • Provides crisis intervention and assesses clients for suicide, danger to others and makes appropriate in-house or external referrals.
  • Ongoing assessment of the client's and other key family members' needs and personal support systems.
  • Empower/educate clients to make informed decisions regarding health care and use of social services system.
  • Accompany clients to appointments as needed and provide language translation for clients when indicated.
  • Work with diverse and underrepresented populations to facilitate the access to medical and mental health services.
  • Behavioral Case Management may also provide benefits counseling by assisting eligible clients in obtaining access to other public and private programs for which they may be eligible.
  • Chart on all patients seen in the Electronic Health Record.
  • Attend multi-disciplinary team and departmental meetings and other meetings as necessary or required by supervisor. -Qualifications & RequirementsThe Behavioral Health Case Manager should have the following skills, education and experience:
    • Bachelor's degree in Social Work or related field (Master's Degree preferred) -with one-year experience in case management services.
    • Bilingual (Spanish/English) required.
    • Experience working with diverse populations, immigrants, asylum seekers and the Latinx community preferred.
    • Sensitivity to HIV/AIDS and Gay, Lesbian, Bisexual, and Transgender issues.
    • Ability to work professionally and ethically within multi-cultural settings, including ability to maintain confidentiality and privacy of persons, documents, data, and communications. -Who We Are: -The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. We offer primary health care services including adult medicine, pediatrics, behavioral health, family planning, OB/GYN, HIV, homeless services, optometry and dental services. - We advocate for health equity and deliver innovative, high quality services responsive to the neighborhoods and diverse communities we serve with a focus on the Latino Spanish-Speaking CommunitiesBenefits
      • Medical Insurance - MNHC pays 90-100% based on plan
      • Dental and Vision Insurance - free to employee
      • Flex Spend Accts for health & dependent care expenses
      • Life Insurance - free basic policy plus voluntary option
      • Vacation - 2 weeks (3 weeks after 5 yrs; 4 weeks after 8 yrs)
      • 12 Paid Holidays plus your birthday and 12 Sick Days each year
      • 40 hours Paid Educational Leave
      • 401k Retirement Savings Plan with Company ContributionPowered by JazzHR

Keywords: Mission Neighborhood Health Center, San Francisco , Behavioral Health Case Manager (Bilingual), Executive , San Francisco, California

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