Customer Success Operations Manager

Company: Lambda
Location: San Francisco
Posted on: March 19, 2023

Job Description:

Lambda's GPU cloud is used by deep learning engineers at Stanford, Berkeley, and MIT. Lambda's on-prem systems power research and engineering at Intel, Microsoft, Kaiser Permanente, major universities, and the Department of Defense.
If you'd like to build the world's best deep learning cloud, join us.
What You'll Do

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• Use your critical eye to drive customer data to the right tools and implement changes to provide clear insights to the management team
  
• Develop and implement customer success strategies to improve customer retention and satisfaction
  
• Manage and optimize customer success operations, including processes, metrics, and tools by analyzing customer data
  
• Work closely with cross-functional teams, including sales, marketing, and product development, to bring greater productivity to a company's customer-related workflow
  
  You
  
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  • Have strong written and analytical skills
    
  • Are able to find deeper meaning of our customer's patterns
    
  • Are process development oriented and are able to take an enigmatic prompt and create a systematic approach to solve it
    
  • Have a strong understanding of working with a CRM and data analysis tools
    
  • Have at least 5 years of prior experience working as a Customer Success Manager or Operations Manager
    
  • Are an active team player, self-starter, and multitasker who can quickly adjust priorities
    
    Nice to Have
    
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    • Technical knowledge in manufacturing, IT, Server, AI, ML or related fields
      
    • Proficiency with G-Suite, Salesforce, Front, Slack and Monday.com
      
      About Lambda
      
      • 
        
      • We offer generous cash & equity compensation
        
      • Investors include Gradient Ventures, Google's AI-focused venture fund
        
      • We are experiencing extremely high demand for our systems, with quarter over quarter, year over year profitability
        
      • Our have been accepted into top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG
        
      • We have a wildly talented team of 115, and growing fast
        
      • Our remote workforce, based on role, is across the U.S., with headquarters in San Francisco
        
      • Health, dental, and vision coverage for you and your dependents
        
      • Commuter/Work from home stipends
        
      • 401k Plan
        
      • Flexible Paid Time Off Plan that we all actually use
        
        A Final Note:
        You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.
        Equal Opportunity Employer
        Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.

Keywords: Lambda, San Francisco , Customer Success Operations Manager, Executive , San Francisco, California