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Director, Strategic Alliance Management

Company: Omada Health, Inc.
Location: San Francisco
Posted on: January 27, 2023

Job Description:

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.
Job overview:
To achieve and accelerate our mission, we are partnering with a Strategic Alliance ecosystem that consists of health plans, PBMs, and health service providers to help us grow and scale.
We are looking for a seasoned professional who will lead the Regional Strategic Alliance Management Team to drive the activation and success of our Strategic Alliances. This individual will lead the charge in developing best-in-class relationships with Omada's Regional Strategic Alliances to achieve our joint objectives. S/he will set a strategic vision for the impact Omada can make with regional Alliances, chart a path for execution, support and lead his/her team and partner along the way. S/he will work closely with internal and external stakeholders to achieve business goals.
The Director, Strategic Alliance Management will report to the Senior Director, Strategic Alliances and play a key leadership role on the Payer Access and Health Systems team.
The ideal candidate for this role can be located anywhere across the U.S.. Omada is a remote-first environment that allows for both remote work and in-office collaboration, when needed.
Specific responsibilities will include:

  • Lead a team that manage Omada's Regional Strategic Alliances (health plans, PBMs, and health service providers)
  • Set a strategic vision and goals, and manage progress towards them for your team and book of business
  • Accountable for key Payer Access metrics, such as Upsells, Pull-Through Sales, Direct to Member Enrollments, Payer NPS and Retention
  • Collaborate with the VP of Payer Access and Health Systems, Senior Director, Strategic Alliances, Payer Access Sales, and Alliance Delivery Leaders to drive weekly, monthly, and quarterly planning and performance monitoring
  • Ensure your team is building and fostering healthy, productive, strategic and long-term relationships with Alliances
  • Take ownership and accountability to ensure the Alliances under your team's purview are meeting their goals and having a best-in-class experience with Omada
  • Be the voice of the Payer back to Omada teams, including Commercial, Product, Clinical, Finance, Sales, and more
  • Act as a point of escalation and strategic relationship support for Alliances, including joining client meetings and business reviews where you deem appropriate
  • Support team in building out relationship networks within key alliances, mapping yourself and/or other commercial leaders at Omada
  • Refine and optimize Omada's "Direct to Member" muscle as we move more and more into new types of payer opportunities
  • Put your people first: take a proactive and intentional approach to ensuring your team is developing and thriving in their time with Omada

    About you:
    The successful candidate for this role is likely to have:

    • 6+ years healthcare experience.
    • Deep experience managing external business relationships for a digital health product with either payers (health plans, PBMs, wellness ressellers) or large enterprise customers or have worked for a payer managing digital health products in wellness, chronic condition, telehealth, virtual care spaces
    • Sales, Account Management, and/or Customer Success (or equivalent) experience preferred
    • Have 2+ years people management experience in a dynamic, fast paced environment
    • Are curious, proactive, and strategic
    • Can drive progress and execution in ambiguity
    • Demonstrate a passion for innovation in US Healthcare
    • Honor Omada's values: Start with Trust, Seek Context, Act Boldly, Deliver Results, Succeed Together, Remember Why We're Here.
    • Internal Candidates Only: Have worked at Omada for 12+ months

      Your impact:
      This is a high impact and high visibility role within Omada. You will lead the team that is accountable for the relationship with accounts that make up an important and growing percent of Omada's sales. Done well, this role will:

      • Make a significant impact on Omada's future by partnering with some of our most important customers and driving upsells and enrollments.
      • Seve as a leader on the Payer Access Lead Team and influence the strategic direction of the business.
      • Recruit and develop Omada's future leaders.

        Bonus Points for:

        • Experience in digital health or high-growth, mid-stage company environments
        • Experience working with clinically-complex solutions and earning the trust of large, complex customers
        • Management consulting experience


          • Competitive salary with generous annual cash bonus
          • Stock options
          • Remote first work from home culture
          • Flexible vacation to help you rest, recharge, and connect with loved ones
          • Generous parental leave
          • Health, dental, and vision insurance (and above market employer contributions)
          • 401k retirement savings plan
          • Work from Home stipend
          • Monthly mental wellness days
          • Two giftable Omada enrollments per calendar year
          • ...and more!

            It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

            • Start with Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other.
            • Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
            • Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
            • Deliver Results. We reward impact above output. We set a high bar, we're not afraid to fail, and we take pride in our work.
            • Succeed Together. We prioritize Omada's progress above team or individual. We have fun as we get stuff done, and we celebrate together.
            • Remember Why We're Here. We push through the challenges of changing health care because we know the destination is worth it.

              About Omada Health: Omada Health delivers integrated, virtual care across chronic conditions, a top clinical need for employers and health plans. By combining clinical best practices with the science of behavior change, Omada Health improves member health and reduces the cost of care. Working with over 1,700+ customers - including health plans, health systems, and employers ranging in size from small businesses to Fortune 500s across a wide variety of industries - Omada delivers personalized interventions for diabetes, diabetes prevention, hypertension, and musculoskeletal issues. All programs include integrated behavioral health support. Omada Health's virtual care programs are clinically supported and evidence-based, with results published in multiple peer-reviewed journals. To learn more, visit.
              We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Keywords: Omada Health, Inc., San Francisco , Director, Strategic Alliance Management, Executive , San Francisco, California

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