Residential Program Manager

Company: St. Vincent de Paul
Location: San Francisco
Posted on: January 27, 2023

Job Description:

St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California's largest homeless shelter, Navigation Centers for chronically homeless individuals and couples and the Riley Center - Domestic Violence shelter and services for survivors. We have over 125 employees working in 4 locations. We are proud of our diversity and of our more than 150 year history of helping others in San Francisco. St. Vincent de Paul Society of San Francisco's mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence. SUMMARY: The Riley Center Residential Program Manager for Saint Vincent De Paul Society of San Francisco (SVDP-SF) is responsible for the full range of programs and services provided to survivors of domestic violence and their children enrolled in our residential programs. This position provides direct supervision to the entire case management team in the emergency shelter and transitional housing program. This is a key leadership position primarily responsible for ensuring the residential program maintains high occupancy (90% or higher), serving as many DV survivors as possible, and adhering to policies/procedures regarding safety, security, confidentiality, and ethical standards of program as directed by SVDP-SF leadership. This is a Full-time, Exempt position. BENEFIT OVERVIEW Kaiser HMO paid in full for employee. Voluntary dental, life, and vision insurance. 403b retirement plan with employer paid match after 1 year of employment. Ten vacation and ten sick days accrued per year. Two personal floating holidays and twelve and a half holidays offered per year. RESPONSIBILITIES:

• Ultimately responsible for the overall success of Riley Center residential program, ensuring that client care and service is always a forefront priority, along with program enrollments, and residential occupancy rates, sustaining as close to 100% as possible.
• Lead by example, motivate, and supervise all case management, direct service staff and the Assistant Residential Program Manager ensuring that all staff provides the best care and experience to all residential program clients.
• Work closely with Program Director and Director of Program Operations to maintain high occupancy rates, at both emergency shelter and transitional housing program.
• Oversee delivery of all program services including workshops, support groups, case management, individual client consultations with partner service providers, as well as ensure client events, and other shelter client related activities are of top quality, ensuring that client engagement and participation is maximized.
• Must create and update shift schedules for all program staff in close coordination with the Program Assistant and share shift schedules with Program Director and Director of Program Operations.
• Lead all case management staff, specialists, and consultants to ensure client participation in supportive services and programs is maximized, as well as ensure that positive engagement atmosphere is maintained in all phases of residential programs.
• Ensure shelter is kept clean and organized.
• Work with Program Director and residential staff to ensure program enrollments numbers are at capacity, ensuring occupancy of both residential programs is as close to 100% as much as possible.
• Effectively introduce program policies and procedures as presented by Program Director and SVDP - SF Executive Leadership; ensuring that all residential program staff abide by said policies and procedures.
• Submit program reports on a timely basis (monthly, quarterly, and yearly) to Program Director and funders.
• Utilize Salesforce to maintain all program/client data, and ensure all staff are using Salesforce effectively and regularly.
• Must keep track of program budget, keeping program expenses in line with budgetary constraints and allowances.
• Must work closely with Program Director and Director of Program Operations in managing expenses, allocating resources, modifying, completing program reports, and submitting budget modifications as needed.
• Maintain accurate knowledge of program finances at all times, and make informed programmatic decisions based on financial information.
• Supervise residential program volunteers, ensuring volunteer hours are maximized.
• Participate in outreach and community engagement efforts for the organization as needed or requested by the Program Director.
• Provide support with direct client services as needed on site, and in other program departments.
• Responsible for oversight and compiling statistical reporting including but not limited to client records, crisis line, individual case files, and daily log and service statistics (all through Salesforce).
• Work closely with the Program Assistant regarding operational needs of the program/building.
• Create and articipate in rotation of back-up emergency cell phone on a 24/7 basis.
• Upon hiring, complete the next available domestic violence training offered by Riley Center, and participate in appropriate on-going continuing education and development trainings.
• Participate in regular staff meetings: Case Management, Management Advisory Committee, Community Time and In-Service Meetings, Residential Program House Meetings and other meetings as needed, or requested.
• Provide back up support for facility upkeep and maintenance.
• Participate in on-going cross training to perform duties in other departments of the agency as needed.
• Perform other duties as assigned QUALIFICATIONS:
  • BA/BS in business management, psychology, or related field. Equivalent work experience may be accepted in lieu of degree.
  • Two - three years (minimum) supervision and management experience. Demonstrated success leading diverse teams and staff to achieve common goals.
  • Excellent program management skills including contract management, budgeting, establishing procedures and ensuring a positive client experience.
  • Must be able to think critically, analyze, and use problem-solving to resolve issues and respond to difficult situations.
  • Demonstrated ability to work collaboratively with others, as well as effectively lead and manage projects and programs.
  • Must possess strong organizational, administrative, and excellent time management skills. Must be detail oriented, but bottom line focused.
  • Must have the ability to meet all reporting deadlines and prioritize work to meet client needs and program deliverables timely.
  • Excellent ability to read, write, and speak English.
  • Must have proficient skill levels at using MS Office suite including Excel, Word, PowerPoint, and Outlook.
  • Efficient at data entry and data management. Good experience using web-based databases for client tracking and reporting strongly preferred. Experience in using Salesforce preferred.
  • Strong report writing, budgeting and presentation skills required.
  • Experience in non-profit sector desired, preferably in DV services
  • Strong leadership and supervision skills. Must have demonstrated ability to energize, motivate, and influence staff, clients, and external partners alike. Must be able to build and sustain strong team dynamics.
  • Must have demonstrated leadership skill to be able to encourage clients and staff members during difficult and challenging situations.
  • Outstanding communication and interpersonal skills. Must be able to communicate effectively with staff, clients, SVDP-SF senior management, and external partners.
  • Three years of experience with domestic violence issues and dynamics (personal, educational &/or professional) and experience in managing clients with individual differences such as race, class, gender, and sexual identity.
  • Professional demeanor and appearance.
  • Ability to maintain professional boundaries with volunteers, clients, and staff.
  • Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low income communities, and communities of color.
  • Flexibility and ability to move seamlessly between being a team player and working independently.
  • Commitment to the mission of St. Vincent de Paul Society of San Francisco. Covid-19 vaccination and booster required. The St. Vincent de Paul Society of San Francisco, Multi-Service Center, is an Affirmative Action/Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and/or conviction records. PI202066394

Keywords: St. Vincent de Paul, San Francisco , Residential Program Manager, Executive , San Francisco, California