Director of Technology
Company: Starbird Chicken
Location: San Francisco
Posted on: January 25, 2023
Job Description:
Description:
About Starbird:Starbird is a modern, Bay Area-born concept serving
Positively Delicious Chicken in a vibrant environment. We create
food people can feel good about eating - fresh and scratch-made,
made with trustworthy, quality ingredients and served by passionate
team members. Starbird's hospitality mission is to create a
positive, memorable experience and connection with every single
guest. Our service standards match our food, super premium.
Starbird has quickly grown from our original location in Sunnyvale
to 12 locations throughout the Bay Area and LA. We are growing
rapidly, and we'll be adding additional locations in the Bay Area
and Southern California this year. To help fuel this growth, we are
looking for hospitable, enthusiastic people to join our
movement.Why Starbird?Our team members are the lifeblood of our
organization. We select team members that exhibit our company
values and have a positive attitude and disposition, an essential
attribute of everyone on the Starbird team. We believe in promoting
from within our organization and helping our employees to build
their skills. Starbird team members contribute to creating a
culture that is upbeat, encouraging and, most importantly,
fun.About the RoleAs a director of Technology, you will be
accountable for ensuring the quality, security, and efficiency of
our entire technology stack including internal networks, cloud
networking and hosting, identity and access management, cloud-based
system and software administration, technical support, device
management for both HQ and restaurants, and security architecture.
Due to the nature of our business, this role is not a remote
position.
Requirements:
Duties & Responsibilities
- Lead IT Team - Define and execute a strategic and tactical
roadmap for the IT team. Ensure team members have clear, measurable
goals, responsibilities, and performance standards. Provide
mentorship and feedback to help the team excel.
- Security Architecture - Identify security risks across threat
vectors and lead projects, processes, and governance to mitigate
risk. Implement a security standard for both restaurant and HQ
environments.
- System and Software Administration - Select, implement, and
administer 3rd party software systems including identity and access
management to meet both restaurant and HQ needs
- Helpdesk - Help to manage Zendesk. Ensure that we're achieving
fast response and resolution times while reducing tickets per
employee by solving root causes, creating repeatable processes, and
automating regular IT and other departmental technology needs.
Expand the size and scope of our current help desk to accommodate
corporate teams as well as franchising.
- IT Budget and Expenses - Own the IT budget including managing
vendor relationships and identifying cost saving opportunities and
investments.
- Help to align the path of technology with current industry
standards
- API connectivity management Software and Applications:
- Zendesk
- Slack
- Google Workspace
- Paylocity
- Compeat/CTUIT
- Zoom
- Microsoft 365
- Adobe
- NCR Aloha
- OLO
- Thanx
- AttentiveRequired Qualifications
- 8+ years of increasing responsibility or specialization in
IT
- 4+ years experience building and maintaining IT infrastructure
in high-growth companies
- 4+ years experience in an IT leadership role
- Experience with digital security including network security,
risk management, data, and host security, identity management,
cryptography, and public key infrastructure (PKI)
- Experience with IT infrastructure design and implementation for
high mobility environments with > 100 active devices
- Comfortable with a startup environment - sizing solutions
appropriate to the stage of the company and rolling up your sleeves
as needed
- Excellent communication skills and attention to detail,
especially in writing
- Proven experience in an IT leadership role or similar;
including change management
- Excellent knowledge of IT systems and infrastructure
- Solid understanding of data analysis, budgeting, and business
operations
- In-depth understanding of the restaurant industry
- Takes ownership of IT voice and vision
- Experience with restaurant technology systems such as Aloha,
OLO, CTUIT
- Must be organized and can help organize the team. Leadership is
a must to drive the department.Preferred Qualifications
- Bachelor's degree in CS, CIS, or MIS (or equivalent work
experience)
- G Suite / Google Workspace
- Mac OS / Windows / iOS / Android
- Network security
- Network infrastructure design and management
- API integrationPI200940700
Keywords: Starbird Chicken, San Francisco , Director of Technology, Executive , San Francisco, California
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