Residential Program Manager
Company: St Vincent De Paul
Location: San Francisco
Posted on: January 26, 2023
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Job Description:
St. Vincent de Paul Society of San Francisco operates the
Multi-Service Center - Northern California's largest homeless
shelter, Navigation Centers for chronically homeless individuals
and couples and the Riley Center - Domestic Violence shelter and
services for survivors. We have over 125 employees working in 4
locations. We are proud of our diversity and of our more than 150
year history of helping others in San Francisco. St. Vincent de
Paul Society of San Francisco's mission is to offer hope and
service, on a direct person to person basis, working to break the
cycles of homelessness and domestic violence. SUMMARY: The Riley
Center Residential Program Manager for Saint Vincent De Paul
Society of San Francisco (SVDP-SF) is responsible for the full
range of programs and services provided to survivors of domestic
violence and their children enrolled in our residential programs.
This position provides direct supervision to the entire case
management team in the emergency shelter and transitional housing
program. This is a key leadership position primarily responsible
for ensuring the residential program maintains high occupancy (90%
or higher), serving as many DV survivors as possible, and adhering
to policies/procedures regarding safety, security, confidentiality,
and ethical standards of program as directed by SVDP-SF leadership.
This is a Full-time, Exempt position.BENEFIT OVERVIEWKaiser HMO
paid in full for employee. Voluntary dental, life, and vision
insurance. 403b retirement plan with employer paid match after 1
year of employment. Ten vacation and ten sick days accrued per
year. Two personal floating holidays and twelve and a half holidays
offered per year. RESPONSIBILITIES:Ultimately responsible for the
overall success of Riley Center residential program, ensuring that
client care and service is always a forefront priority, along with
program enrollments, and residential occupancy rates, sustaining as
close to 100% as possible. Lead by example, motivate, and supervise
all case management, direct service staff and the Assistant
Residential Program Manager ensuring that all staff provides the
best care and experience to all residential program clients.Work
closely with Program Director and Director of Program Operations to
maintain high occupancy rates, at both emergency shelter and
transitional housing program.Oversee delivery of all program
services including workshops, support groups, case management,
individual client consultations with partner service providers, as
well as ensure client events, and other shelter client related
activities are of top quality, ensuring that client engagement and
participation is maximized.Must create and update shift schedules
for all program staff in close coordination with the Program
Assistant and share shift schedules with Program Director and
Director of Program Operations. Lead all case management staff,
specialists, and consultants to ensure client participation in
supportive services and programs is maximized, as well as ensure
that positive engagement atmosphere is maintained in all phases of
residential programs.Ensure shelter is kept clean and
organized.Work with Program Director and residential staff to
ensure program enrollments numbers are at capacity, ensuring
occupancy of both residential programs is as close to 100% as much
as possible. Effectively introduce program policies and procedures
as presented by Program Director and SVDP - SF Executive
Leadership; ensuring that all residential program staff abide by
said policies and procedures.Submit program reports on a timely
basis (monthly, quarterly, and yearly) to Program Director and
funders.Utilize Salesforce to maintain all program/client data, and
ensure all staff are using Salesforce effectively and regularly.
Must keep track of program budget, keeping program expenses in line
with budgetary constraints and allowances.Must work closely with
Program Director and Director of Program Operations in managing
expenses, allocating resources, modifying, completing program
reports, and submitting budget modifications as needed.Maintain
accurate knowledge of program finances at all times, and make
informed programmatic decisions based on financial information.
Supervise residential program volunteers, ensuring volunteer hours
are maximized. Participate in outreach and community engagement
efforts for the organization as needed or requested by the Program
Director.Provide support with direct client services as needed on
site, and in other program departments.Responsible for oversight
and compiling statistical reporting including but not limited to
client records, crisis line, individual case files, and daily log
and service statistics (all through Salesforce). Work closely with
the Program Assistant regarding operational needs of the
program/building.Create and articipate in rotation of back-up
emergency cell phone on a 24/7 basis.Upon hiring, complete the next
available domestic violence training offered by Riley Center, and
participate in appropriate on-going continuing education and
development trainings.Participate in regular staff meetings: Case
Management, Management Advisory Committee, Community Time and
In-Service Meetings, Residential Program House Meetings and other
meetings as needed, or requested.Provide back up support for
facility upkeep and maintenance.Participate in on-going cross
training to perform duties in other departments of the agency as
needed.Perform other duties as assigned QUALIFICATIONS:BA/BS in
business management, psychology, or related field. Equivalent work
experience may be accepted in lieu of degree.Two - three years
(minimum) supervision and management experience. Demonstrated
success leading diverse teams and staff to achieve common goals.
Excellent program management skills including contract management,
budgeting, establishing procedures and ensuring a positive client
experience.Must be able to think critically, analyze, and use
problem-solving to resolve issues and respond to difficult
situations.Demonstrated ability to work collaboratively with
others, as well as effectively lead and manage projects and
programs. Must possess strong organizational, administrative, and
excellent time management skills. Must be detail oriented, but
bottom line focused.Must have the ability to meet all reporting
deadlines and prioritize work to meet client needs and program
deliverables timely. Excellent ability to read, write, and speak
English.Must have proficient skill levels at using MS Office suite
including Excel, Word, PowerPoint, and Outlook.Efficient at data
entry and data management. Good experience using web-based
databases for client tracking and reporting strongly preferred.
Experience in using Salesforce preferred.Strong report writing,
budgeting and presentation skills required. Experience in
non-profit sector desired, preferably in DV servicesStrong
leadership and supervision skills. Must have demonstrated ability
to energize, motivate, and influence staff, clients, and external
partners alike. Must be able to build and sustain strong team
dynamics.Must have demonstrated leadership skill to be able to
encourage clients and staff members during difficult and
challenging situations.Outstanding communication and interpersonal
skills. Must be able to communicate effectively with staff,
clients, SVDP-SF senior management, and external partners.Three
years of experience with domestic violence issues and dynamics
(personal, educational &/or professional) and experience in
managing clients with individual differences such as race, class,
gender, and sexual identity.Professional demeanor and
appearance.Ability to maintain professional boundaries with
volunteers, clients, and staff.Knowledge, experience, and comfort
working with a diverse community, including LGBTQQ, youth,
immigrant, low income communities, and communities of color.
Flexibility and ability to move seamlessly between being a team
player and working independently.Commitment to the mission of St.
Vincent de Paul Society of San Francisco.Covid-19 vaccination and
booster required.The St. Vincent de Paul Society of San Francisco,
Multi-Service Center, is an Affirmative Action/Equal Opportunity
Employer.Pursuant to the San Francisco Fair Chance Ordinance, we
will consider for employment, qualified applicants with arrest
and/or conviction records. PI202066886
Keywords: St Vincent De Paul, San Francisco , Residential Program Manager, Executive , San Francisco, California
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