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Senior Product Manager - Provider Performance

Company: Nuna
Location: San Francisco
Posted on: November 26, 2022

Job Description:

At Nuna, our mission is to make high-quality healthcare affordable and accessible for everyone. We are dedicated to tackling one of our nation's biggest problems with ingenuity, creativity, and a keen moral compass. Nuna is committed to simple principles: a rigorous understanding of data, modern technology, and most importantly, compassion and care for our fellow human. We want to know what really works, what doesn't-and why. Nuna partners with healthcare payers, including government agencies and health plans, to turn data into learnings and information into meaning. YOUR TEAM Product Managers at Nuna guide our products from concept to launch and beyond! We're the voice of our customers within Nuna and love learning about their needs and challenges in order to craft better solutions. We work closely with Design, Engineering, and Health Data Analysts across new and existing products at Nuna. We thrive in ambiguous situations, manage chaos with a sense of humor, and have a bias towards action that is data-driven and purposeful. YOUR IMPACT Nuna's products aim to drive the successful adoption and operation of Value Based Care across the entire US, catalyzing the delivery of higher quality, more accessible, and more affordable healthcare care for all patients. In this role, you will guide the development of Nuna's provider-facing analytic product suite, helping provider administrators target and remove wasteful and expensive care, strategically plan and execute high ROI performance improvement initiatives, improve the quality of patient care, and achieve financial success in value-based arrangements. YOUR OPPORTUNITIES

  • Discover, design, build, and deliver a portfolio of cutting edge generalizable products that support healthcare provider administrators in engaging with and improving financial and quality performance in value-based care programs.
  • Conduct user research with the design team to deliver insights in an intuitive and actionable way that prioritizes next best actions a provider administrator can take to impact performance (e.g., shifting services to a lower acuity site of service, reducing potential avoidable utilization, closing care gaps, etc.).
  • Work with the health data analytics team to develop methodologies that help provider administrators quantify the financial impact of taking specific actions (e.g., reaching a benchmark, reducing medical expenses, etc.).
  • Work with engineering to build products in a scalable and generalizable way that allows for configuration of highest priority use cases across our customers.
  • Triage and prioritize customer requests for feature enhancements or new product functionality. Own and iterate on the product roadmap, optimizing for product impact, delivery, and strategic value. YOU BRING
    • 5+ years of building, launching, and improving provider administrator-facing analytic products.
    • BA/BS/MS degree in relevant healthcare or technical discipline (e.g. Medical Informatics, Public Health, Computer Science, Engineering, Economics, etc.) or equivalent practical experience.
    • Prior experience providing consulting or developing products that identify medical cost management strategies, such as site of service shifts
    • Experience developing analytical products targeting unit cost vs. utilization cost strategies
    • Experience applying and adapting Milliman or other claims classification systems, and ability to think critically about benefits and limitations of specific choices on end product experience and user acceptance
    • Ability to engage with Medical Economics and Medical Director teams at partner health plans to explain value of methodological approaches in Nuna products
    • Exceptional communication and listening skills, you break down problems and generate shared understanding across technical and non-technical audiences.
    • A get-it-done personality with a bias towards testing hypotheses and execution.
    • Ability to listen to users and translate their needs into generalizable product requirements.
    • Ability to ruthlessly prioritize competing demands across multiple stakeholders.
    • Strong track record of creative problem solving and overcoming challenges. BONUSES
      • Prior experience working with value-based or performance-driven programs.
      • Domain experience in calculations of performance metrics and healthcare actuarial metrics
      • Hands-on software engineering experience.
      • A quantitative background with experience working with teams of data scientists.
      • Enterprise software or healthcare-related domain knowledge. Nuna is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics and/or veteran status.

Keywords: Nuna, San Francisco , Senior Product Manager - Provider Performance, Executive , San Francisco, California

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