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Product Manager

Company: Envoy
Location: San Francisco
Posted on: September 24, 2022

Job Description:

About Envoy

Envoy is transforming modern workplaces for hybrid work and safely bringing people together so they can connect, collaborate, and thrive. Envoy's workplace platform software has redefined how companies welcome visitors, keep employees safe, book desks and conference rooms, and manage deliveries in over 20,000 locations around the globe. Companies like Slack, Pinterest, and Warby Parker rely on Envoy to create an unrivaled first impression and keep their offices running smoothly. We are proudly backed by Andreessen Horowitz, Menlo Ventures, Initialized Capital, Brookfield Growth, and many others.

With more than 100,000 new sign-ins every day, Envoy Visitors creates a warm welcome for guests while safeguarding people, property, and ideas. Envoy Protect confirms employees are healthy and helps to coordinate schedules before they come on-site. Envoy Desks gives employees the flexibility to reserve a desk for the days they are in the office to collaborate with teammates. Our workplace platform is designed to connect to workplace tools you already use and new apps built by developers that will shape the future of work.

Our motto is to challenge the status quo, and we like to innovate fast to help our customers create workplaces people love . If this world sounds exciting, we'd love for you to help us build the workplace of the future.

About the Role

Product Managers at Envoy are charged with influencing, inspiring, and leading teams to build products and features customers use and love while contributing positively to Envoy's business. They use data and research to guide decisions and work closely with product design and engineering to provide solutions to problems felt by real people using workplaces.

This role will be responsible for an entire Product and its roadmap. Our products help millions of people do their best work in workplaces every day, provide touchless access to the workplace through mobile apps and provide certainty and safety with features for ensuring covid vaccinations and testing. This position will own Envoy's roadmap and solutions for making workplace access easier for both employees and visitors.

The Product Manager will be successful if they are able to get millions more people to access Envoy-powered workplaces with delightful solutions. We aspire to have inspired and well-informed teams because we believe our best solutions won't come from any person. As such you'll be a leader, facilitator, orchestrator, and teammate.

This is not a remote position. The ideal candidate will need to be onsite in San Francisco & able to participate in hybrid work.

You Will

  • Visit and talk to customers, aggregate feedback from internal customer-facing teams (sales, customer success), and evaluate customer usage metrics to determine and prioritize the jobs-to-be-done and problems to tackle
  • Collaborate with internal teams to define and implement solutions you will all be proud of. You'll collaborate with design and engineering to identify technical possibilities and define interaction and design options. You'll work hand in hand with those teams through implementation, ensuring goals are clear, and facilitating decisions throughout
  • Establish goals and KPIs for the products or features, set up processes to ensure we continually track & learn, and drive priorities to improve.
  • Cultivate a great culture where team members can do their best work. Promote ownership and accountability, great communication ("high EQ"), learning and teaching, good decision making, and a push for very high standards
    You Are
    • Someone with extremely high standards. You're practical and know perfect is the enemy of the good, but you aspire for us to be great. You care deeply about the quality of our work and our team
    • An Owner. You act with and teach appropriate urgency when the situation calls for it. You feel personally accountable and responsible. You proactively look for problems and inefficiencies and find elegant solutions before they become major issues.
    • Fast-paced. You love the speed and impact you have on startups
    • Empathetic, a great listener, and observer. You know there might be differences between what customers say and do and are able to use both what you hear and what you see to deduce the actual pain they're experiencing. You actively build relationships with your teammates to better understand their work and partner with them
    • Insanely curious. Before you even consider a solution, you want to understand and clearly articulate the problem. And when devising solutions, you seek and value input from as many sources as possible and work as a servant leader in your team to create products that delight. You are passionate about defining goals and metrics and other ways to know it's working and solving customers' problems once deployed
      You Have
      • 4+ years experience as a Product Manager in the B2B SaaS space
      • Experience working in an Agile development environment
      • Experience taking a product 0-1 including defining requirements and product vision, managing roadmapping and execution at all points of the product lifecycle
      • Experience collaborating with a diverse cross functional tech team including design, engineering, marketing, sales, and additional key stakeholders
      • Ability to meet milestone goals and flexibly adjust timelines and feature requests from customers while ensuring deadlines are met
      • Excellent organization, communication, and leadership skills
      • Blogging, teaching, mentoring, or otherwise helping others learn outside of your day to day work a plus
      • Programming experience is a plus
        #LI-Hybrid

        By applying for this position, you acknowledge that you have received the Envoy Privacy Notice for applicants, which is linked here . Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.

        Envoy will comply with federal and state mandates regarding COVID-19 vaccinations. We will require employees coming on-site to be fully vaccinated, which includes a booster.

Keywords: Envoy, San Francisco , Product Manager, Executive , San Francisco, California

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