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Product Manager, Customer Directory

Location: San Francisco
Posted on: August 7, 2022

Job Description:

Since we first opened our doors in 2009, the world of commerce has evolved immensely - and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we're a partner to sellers of all sizes - large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We're building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same. Job DescriptionAs a Product Manager at Square for Square Customer Directory CRM , you will help drive product development for Square's mobile and web-based CRM application and customer data platform leveraged by millions of Square sellers. You will report to and work with the Customers Team Product Lead, and will partner with other product managers and functional leads on the Customer Directory cross-functional product development team. Additionally, you will work closely with engineers, designers, user researchers, marketers, product analysts, and other team members within the organization to launch new CRM and customer management solutions, customer data reporting and insights tools, and platform capabilities to enable developers to extend the Customer Directory to integrated applications. Your work will be focused on helping sellers (from large sellers including multinational brands and stadiums, to micro-sellers and entrepreneurs including the coffee shop or wine bar down the street) better understand their customers through data and to create more personalized and cohesive omni- channel experiences. You'll also partner with other Directory PMs to help to build out new buyer-facing experiences to enable consumers to build a closer relationship with Square sellers and get more value out of participating in the Square ecosystem.You will:Identify customer pain points and market opportunities, build business cases, and help establish the product vision for the Customer Directory CRMDefine, document, and communicate objectives, product requirements, and constraints for product initiatives and releasesDevelop a deep understanding of and empathy for Square Sellers as well as Square buyers (i.e consumers), with a passion for improving both the Seller and Buyer experienceCreate and drive a product road-map, promote it across the organization, and execute initiatives from ideation through execution. Represent the team and Directory product with stakeholders and senior company leaders to align resources and prioritizationCollaborate cross-functionally with product designers, analysts, marketers, and engineers to bring new solutions to market through the entire product development lifecycleQualificationsYou have:2+ years of product management experience or related/equivalent experience2+ years of experience working on B2B products, ideally SaaS. You understand how businesses with varying levels of complexity operate.Experience shipping and iterating on growing products that required partnering across multiple teams. You thrive in a highly collaborative cross-team environment.Ability to both operate at a strategic level and dive deep into the details and technical complexity with easeYou can provide direction and rally a team on the highest priority problem to solveYou can write with brevity and clarityObsessive about design and user experience, both for business and consumer usersAdditional InformationWe're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.We want you to be well and thrive. Our global benefits package includes:

  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resourcesBlock, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

Keywords:, San Francisco , Product Manager, Customer Directory, Executive , San Francisco, California

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