Sr. Operations Manager - San Francisco

Company: Lime
Location: San Francisco
Posted on: August 7, 2022

Job Description:

Lime is the world's largest shared electric vehicle company. We are on a mission to build a future of transportation that is shared, affordable and carbon-free. Named a Time 100 Most Influential Company in 2021, Lime has powered more than 250 million electric bike and scooter rides in more than 200 cities across five continents, saving an estimated 60+ million car trips. Learn more at li.me! We are looking for a Sr. Operations Manager with a passion for innovation, knack for problem solving, and ability to thrive in ambiguity to create world-class customer experiences. As a leader responsible for fleet health and demand generation, you will lead, and coach a team of talented individuals to drive performance in your market. You will be an integral part of building new processes and mechanisms as well as driving experimentation, precision in execution and efficiency through data-based decisions and analytical problem-solving.Veterans warmly welcome and encouraged to applyWhat You'll Do:Be an owner. Build and maintain a highly efficient and motivated field operations organization in your marketBuild an amazing team. Define hiring needs, and train new team members.Manage performance. Track and report critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track resultsDrive results. Work with the General Manager to regularly forecast and set goals for your market. Create an environment of experimentation, analytical thinking and precision in execution to hit those goalsShare information. Communicate across the organization to ensure timely resolutions, quality control, and process feedback. Synthesize feedback and recommendations to central operations, business, product and engineering teamsProblem solve. Lead urgent projects, prioritize tasks, and overcome obstacles that come your wayRepresent the Company. As an operator in the field, you may be asked to meet with local officials, business owners and customers as a representative of LimeBe a culture carrier. Create a fun, inclusive, and safe workplaceAbout You:Experience as an operations, financial, or business analyst, or equivalent roleAnalytical mindset with a strong understanding of real-time marketplaces (supply and demand economics). Proficient in Excel and SQLExperience solving complex problems, exercising good judgement in decision-making, and navigating ambiguous environmentsExcellent communicator capable of motivating a team, working across Lime and within a large organization while liaising with external partners as neededAbility to simplify difficult problems into actionable and solvable tasksData-driven by nature, strong attention to detail, and obsessed with process improvementComfortable learning and adapting to new concepts and using new toolsSelf-motivated, energetic and driven individual with the ability to learn new skills and grow with the roleWhat We Offer:Opportunity to revolutionize transportation in your hometown with the leader in urban mobility solutionsScale with a rapidly growing organization, with tons of opportunity for growthPlay a role in the transformation of urban mobility and sustainabilityWork with a team of fun and motivated individualsCompetitive salary and benefits#LI-CS1Lime is an Equal Opportunity Employer, but that's only the start. We strive to build a workforce composed of individuals with different backgrounds, abilities, identities, and mindsets-not just to do great work, but to become a better company and grow as individuals.

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