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Experience Design Manager

Company: Wells Fargo
Location: San Francisco
Posted on: August 7, 2022

Job Description:

About this role:Wells Fargo is seeking an Experience Design Manager...In this role, you will:

  • Manage and develop teams that maximize quality, efficiency and productivity
  • Evaluate the User Experience Design according to established policies and procedures of the organization
  • Work with clients to define issues and information needs and translating them into specific data/technical requirements to support business initiatives and projects
  • Determine the required capabilities, tools and data
  • Leverage and develop multiple internal or external information sources
  • Evaluate, recommend and implement strategies for developing and utilizing technical and analytic resources to enable initiatives that predict, improve, support and measure business success
  • Maintain necessary processes, controls and procedures to ensure data accuracy and integrity
  • Ensure adherence to data management and data governance regulations and policies
  • Collaborate and influence all levels of professionals including more experienced managers
  • Lead team to achieve objectives
  • Manage allocation of people and financial resources for the User Experience Design group
  • Mentor and guide talent development of direct reports and assist in hiring talentRequired Qualifications, US:
    • 4+ years of Website or Application Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
    • 2+ years of Leadership experienceRequired Qualifications, International:
      • Experience in Website or Application Design, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
      • Leadership experienceDesired Qualifications:
          • The Design Manager leads, grows, and inspires a small team responsible for a major area of work (Shop, Apply, Set Up, Core Banking, etc.), and, in partnership with Product Management and Engineering Leadership, establishes the vision, direction, and plans for delivering the end-to-end experience. Success comes from understanding the customer and business needs, strong collaboration with your peers, navigating a complex enterprise, providing guidance and coaching for the team along the way, and overseeing shipping delightful and empowering product experiences.Who We Are Looking For
            • You have experience leading a team with proven success in delivering great experiences that cross mobile, web, and beyond.
            • Though it may be a while since you've been hands on, you maintained expertise in 1 and strengths in 2 or more key areas: Information Architecture, Interaction Design, Visual Design, Content Strategy, and User Research. User-centered problem-solving tools are used to identify new opportunities for value creation.
            • You focus your attention on the big picture, but can dive into the details when needed.
            • You compel and persuade people of the robustness of your strategic proposals through storytelling.
            • You have connected and coordinated disparate parts of the organization to mobilize real change.
            • You not only coach designers and design managers, but you lead and coach cross-functionally across product development.
            • You coordinate effort within your team and across product development, tying them together in service of the larger end-to-end experience.Responsibilities
              • Leading the design of end-to-end experiences, in partnership with cross-functional peers, in one of the following areas: online and mobile banking, payments, financial education, and onboarding.
              • Overseeing user-centered processes and methods, both internal to design and cross-functionally, to ensure that work is delivered at an established level of quality.
              • Working with designers to establish coherence across their efforts, reviewing their work to ensure it is up to quality standards.
              • Overseeing and taking part in the creation of strategic design deliverables, including: research insights, strategy decks, customer journeys, visions of future experiences.
              • Providing mentorship and other guidance to designers to deliver their best work.
              • Partnering closely with leadership across product development, to drive alignment on customer and business goals, developing programs of work to achieve those goals, and focusing efforts of the teams on what really matters.
              • Working with design leads to prepare and plan for oncoming work and establishing achievable estimates.
              • Working with product development leadership peers to identify the 'big rocks' to tackle.
              • Attracting top talent through prior work and industry activity; active in recruiting, hiring, and retaining members in their organization.
              • Supporting the professional development of team members through mentorship, coaching, and connecting them with resources.As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:
                • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
                • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, San Francisco , Experience Design Manager, Executive , San Francisco, California

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