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Resident Manager - 1535 Jackson

Company: Chinatown Community Development Center
Location: San Francisco
Posted on: August 6, 2022

Job Description:

Job Summary: The Resident Manager is responsible for ensuring safe and secure living conditions for all residents. The position requires a reliable and sensitive individual who is dedicated to serving the needs of low-income tenants. S/he must display a calm manner and presence during emergency situations, exercise sensible and impartial judgment, and be willing to perform a variety of tasks.Status: Part-time, On-Call, NonexemptLocation: Chinatown neighborhood, San FranciscoHours: On-call Monday through Friday, 5:00 p.m. - 8:00 a.m., and Saturday and Sunday, and CCDC Holidays from 12:00 a.m. to 11:59 p.m. (24-hours)Salary: DOEThe Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.General Job Responsibilities:Perform nightly inspection/security check of all floors and lock up all common areas as needed or in an emergency matter.Respond to and handle all building emergencies during on-call shift: flood, fire, electricity outrage, serious injury, medical emergency - report to Property ManagerLog and document serious events on incident reportsMaintain a logbook with all activity and incidents, including date and time of occurrence (if no events that day, then indicate no events)Report any graffiti on both interior and exterior side of the building to Property ManagerSeparate recyclables, compostable, and landfill trash when neededAssists in printing and posting notices in a timely manner as requested by the Property ManagerReceive, direct, and assist tenants with maintenance requests, Work Orders, and Incident reports as needed and submit to Property Manager in a timely mannerEnforce all rules, policies, and procedures as written in Lease AgreementProvide access to the property promptly and professionally (as needed)Sort incoming tenants mail into tenant s mailboxes twice a week: Tuesdays and Fridays no later than 8pmHelp tenants with translation services (Chinese to English/English to Chinese) of any CCDC letters or notices as neededRespond to all telephone calls, otherwise, return calls as soon as possibleRequired to reside in resident manager unit and stay every night while on dutyNightly Job Responsibilities:Perform nightly security check on each building floor and lock up common areas as needed or in an emergency matter.Clean building entrance, hallway, and community area when neededHelp tenant with any Work orders/Incident Reports and translation services w/ CCDC documents between 5pm-8pm when requestedAnticipated time to perform nightly duties per day: 30 minutes- 2hr maxOtherEmbody organization values (respect & compassion, empowerment, teamwork)Contribute to a safe and pleasant work environmentFollow all policies, procedures, and safe work practicesOther duties as assignedKnowledge, Skills, and Experience:Commitment to respond to all cell phone calls/texts within ten minutesCommitment to be at property site within thirty minutes of being notified of any building emergency when on callWillingness to do varied tasksAbility to work with people of diverse social, economic, and ethnic backgroundsGood written and verbal communication skillsAct in a pleasant, professional, and calm mannerMinimum Qualifications:Bilingual in English and Chinese (Cantonese) - verbal and writtenStrong phone/written/text communication skillsExcellent interpersonal skills and ability to work with diverse ethnic groupsAbility to work after hours and on weekends as neededSensitivity to issues facing low-income tenants and senior tenantsGood judgment and problem-solving skillsPreferred Qualifications:Prior experience as resident managerFamiliarity with affordable housing projectsCondition of EmploymentAs of January 4th, 2022, All Chinatown Community Development Center employees are required to be fully vaccinated against Covid-19. All new hires must show proof of vaccination status at the time of employment offer. Exemptions will be made for applicants with a valid medical reason or a sincerely held religious belief and must be submitted within a timely requested manner. Additional documentation may be required by CCDC if exemption is approved.X2pX3FyMTh

Keywords: Chinatown Community Development Center, San Francisco , Resident Manager - 1535 Jackson, Executive , San Francisco, California

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