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Corporate Director of Operations

Company: Stanford Hotels Corporation
Location: San Francisco
Posted on: June 26, 2022

Job Description:

Stanford Hotels is seeking an experienced Corporate Director of Operations to join their team!

The Corporate Director of Operations is responsible for assisting the Vice President of Operations in working directly with the Hotel operational teams for an assigned group of Hotels within the Stanford Hotels portfolio. This position will serve as the primary point of contact for hotels' operation disciplines incorporating, Food and Beverage and Rooms Operations. The Corporate Director of Operations will lead efforts to improve operational performance by assessing economic factors, understanding demographic trends, enhancing the brand, leveraging relationships, and enhancing guest satisfaction through a variety of tools, while ensuring strict expense control to yield positive results and growth. The Corporate Director of Operations will report to the Vice President of Operations.

The Stanford Hotels corporate headquarters is located in San Francisco, CA. Due to the amount of travel required for this role, this position could be based in one of the following locations: Northern California, Los Angeles, San Diego, Phoenix, AZ or Charlotte, NC.

The ideal candidate will:

-Build and sustain positive relationships
-Take ownership of results
-Focus on the needs of the guest and be observant of guest behaviors
-Proactively coach and motivate
-Act as the primary liaison between operations teams and the Stanford Corporate office.
-Has the ability to provide candid feedback to senior management on the health of the client relationship
Job responsibilities:

-Conduct on-site hotel visits and prepare property reports and action plans for the hotel, corporate teams, and hotel management as needed.
-Aid in establishing, communicating, and implementing operating standards, tools, and resources
-Analyze property data and provide potential solutions to increase guest satisfaction and improve operating efficiencies, reduce expense, and maximize revenue
-Ensure hotels are meeting operational budgets
-Manage regional expenses to be within annual budgetary guidelines
-Manage overall financial performance by analyzing and reconciling financial reports, determining trends and areas of opportunities, advising others on cost control methods and budgetary trends
-Participate in the implementation of goals and the successful rollout of initiatives and programs
-Monitor projects and plans via site inspections to ensure conformance to plans and actions
-As subject matter experts, provide technical knowledge and guidance
-Partner with other internal departments to continuously optimize financial and guest satisfaction results
-Assist hotel management and teams in the successful completion of all goals, plans, and reports
-Evaluate daily operations and implement measures to improve and exceed guest satisfaction and operational efficiency
-Update and discuss adverse incidents, operational issues, claims, and customer service issues for impact and corrective processes
-Assist with the acquisition and development of competitive talent and promote opportunities for attracting and retaining high performing talent; ensuring adequate staff to meet operational requirements
-Suggest operational and capital improvements for the hotels
-Maintain compliance with established policies, procedures, objectives, quality assurance, safety, and environmental and infection control
-Maintain regular visibility and communication with hotels/corporate to ensure obligations are continuously being met and concerns are addressed in a timely manner
-Coach and mentor all management in assigned group of hotels to ensure key performance is met
-Coordinate with VP of Human Resources on personnel issues
-Routinely audit hotel summary reports and records as required, submitting requested reports and statistics
-Develop short term action plans and long-range planning for new programs and strategies that impact the hotels based on the existing corporate directed goals and any new goals that are created
-Develop and submit property and overall region reports to the Stanford Corporate team on a consistent basis
-Ensure that all safety and brand standards are maintained
-Attend approved conferences for each of the brands that are within the organization
-Take part in Brand Area Manager Visits (i.e. Marriott, Hilton etc.)
-Develop and leverage internal and external partnerships to maximize achievement of business goals

Keywords: Stanford Hotels Corporation, San Francisco , Corporate Director of Operations, Executive , San Francisco, California

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