IT Manager

Company: Zenni Optical
Location: San Francisco
Posted on: June 26, 2022

Job Description:

Zenni is a fast-growing company on a mission to provide affordable, high-quality prescription eyewear to everyone. What started out as a small, homegrown business has since morphed into an e-commerce success story with more than 40 million frames sold worldwide. Do we take our work seriously? Absolutely. Do we make sure to find time to pause, have fun, and check-in with each other? Always!You'll be joining a diverse team that loves the Zenni product and loves finding innovative ways to create happy customers. We don't just talk about what we want to do, we make it happen. Which means new ideas are always welcome, candid feedback is encouraged, and problem-solving solutions are valued.The IT Manager is responsible for overseeing all aspects of the IT infrastructure and projects related to Zenni's IT needs. Successful candidates must demonstrate a high level of hands-on technical expertise, have the ability to problem-solve, and be team players. The IT Manager will be working with other team members to strategize, develop, and implement IT solutions to solve problems and support technical issues throughout the workplace.This position will initially manage 3 direct reports and will report to the Director of Security and Infrastructure.In this role you will Manage the Servers, Users Computers, Network, Software, and other IT related hardware Work with team members to troubleshoot hardware and software issues Work with team members, customers, and vendors to build strategies, develop and implement technical solutions to solve problems, increase efficiency, and meet company goals. Conduct policy compliance audits, daily checklists, and monitoring of infrastructure Document current and future procedures and processes. Manage projects and other resources Communicate technical concepts, problem solutions, and project progress in a clear manner to interested parties. Organize and prioritize workload. Prepare, maintain, and manage project plans and documentation. Qualifications Experience 8+ years of experience managing complex projects to successful completion including the ability to navigate complex environments and work with interdisciplinary teams and effectively communicate priorities, delivery expectations, risks, and concerns to senior management Experience with implementing and managing complex technology solutions Experience with developing architecture designs and diagrams Abilities Ability to coordinate training programs for new and current process instruction and prepare periodical manuals for process training. Ability to multitask in a start-up to fast-paced office environment Ability to prioritize tasks. Ability to effectively manage other IT personnel. Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate Proven ability to work in a matrix-style organizational structure to motivate and influence others Knowledge/Skills Thorough understanding of project management methodologies and best practices including Scrum, Agile, and Waterfall Excellent verbal and written communication and persuasion skills Strong organizational and team-building skills Skilled at problem resolution and supporting business analytics to enable efficient operations. Solid understanding of business functions, systems & processes to analyze issues with daily business transactions. Excellent verbal and written communication skills to coordinate with team members and management to explain technical issues Excellent interpersonal, negotiation, and conflict resolution skills. Excellent project management and leadership skills for managing projects and teams. Strong analytical and problem-solving skills to handle issues that occur with a project or the IT infrastructure Proficient with the following technologies: Microsoft Active Directory and Azure AD Microsoft Windows Server and Linux / Mac Operating Systems Microsoft SharePoint, Exchange Online management Microsoft DNS, DHCP, AOVPN, AD FS, AAD Connect, SCCM VMware vSphere Cloud Technologies (AWS/ GCP/Azure) Networking Concepts and Technologies Productivity and Collaboration Tools: Slack, Zoom. Teams, SharePoint, (MS O365) Scripting languages Zenni Offers: Competitive Salaries and Excellent Medical, Dental, and Vision Benefits 401k with company match Mac hardware and accessories Free catered lunch every day! Annual employee eyeglasses stipend Great Work Life Balance! Opportunities for growth and professional development in a financially stable, successful, growing Company #LI-MPBenefitsZenni Offers: Competitive Salaries and Excellent Medical, Dental, and Vision Benefits 401k with company match Mac hardware and accessories Free catered lunch every day! Annual employee eyeglasses stipend Great Work Life Balance! Opportunities for growth and professional development in a financially stable, successful, growing Company

Keywords: Zenni Optical, San Francisco , IT Manager, Executive , San Francisco, California