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Regional Clinical Director - San Francisco

Company: Cranial Technologies
Location: San Francisco
Posted on: June 26, 2022

Job Description:

Since 1986, Cranial Technologies has been the only company in the world solely dedicated to treating infants with plagiocephaly. Cranial Technologies has provided a superior product, service, and the best possible outcome for every child with an abnormal head shape. We are the leading provider of medical devices and treat infants 3 to 18 months of age, using the DOC Band to correct abnormal head shapes and reshape the lives of these children. Pediatricians and parents alike look to our Clinicians as the expert in diagnosis and treatment of plagiocephaly.The Regional Director will oversee the execution of the operations across our South region. We are looking for a candidate that resides in DallasThis position is responsible for all people management, Net Promotor Score (NPS), financial conversion rate, clinical outcomes, and employee satisfaction/retention for their region. The Regional Director plays an integral role in the opening and development of new clinics, as well as the maturation of existing clinic within their region.
Responsibilities:

  • Responsible for managing 10+ clinics
  • The Regional Director, Clinic Operations will need to travel up to 75% of the time, three to four weeks per month.
  • Responsible for:
    • Net Promoter Score (NPS).
    • Financial conversion rate.
    • People management including employee relations, staffing, coverage, scheduling, etc.
    • Providing the highest level of customer service in all clinics.
    • Working collaboratively with appropriate individuals within the organization to resolve quality of care, conversion, customer service, people, or any other issues that arise.
    • Leadership Development
    • Responsible for P&L and managing each clinic's financial performance.
      Qualifications:
      • A minimum of three years' experience leading operations for multiple outpatient clinics with a track record of success improving KPIs.
      • Strategic Initiatives: Innovating and supporting new initiatives, while also executing on key strategic initiatives that drive the success of the business.
      • Patient first mentality: Commitment to ensuring Clinicians, Operations Administrators, and Baby Imaging Specialists are providing the best clinical care and customer service to patients and families.
      • Communication: Excellent communication skills and the ability to influence across multiple functions is critical to success in this role.
      • People Management: Ability to clearly communicate feedback, goals, etc. to employees and hold them accountable.
      • Staffing: Maintain staffing levels consistent with patient volume to ensure quality of care and efficiency.
      • Employee Retention: Emphasize coaching, mentoring, and retaining talent through excellent communication, interaction with key leadership, and enforcing key competencies.
      • Problem Solving: Possesses the capacity to define the problem, identify the best strategy, and implement the solution.
      • Results Orientated: Ability to focus on the outcome and take necessary steps to achieve end result.
      • Business Analytics: Ability to review and analyze reporting as well as create and implement strategies based on the analysis.
      • Minimum of three years of experience in a leadership role in multi-site healthcare operations
      • Clinical background is a plus, but not required
        Education and Licensure
        • Bachelor degree required; an advanced degree is highly preferred
          Compensation
          • Cranial Technologies offers a comprehensive and competitive compensation and benefits package commensurate with the candidate's experience and qualifications.
          • Medical, Dental, & Vision Insurance
          • 401K Retirement Plan with matching program
          • 3.5 Weeks of Paid Time Off
          • Short and Long-Term Disability Plans
          • And several other benefits!

Keywords: Cranial Technologies, San Francisco , Regional Clinical Director - San Francisco, Executive , San Francisco, California

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