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Associate Director of Project Management Office

Company: Presidio Trust
Location: San Francisco
Posted on: June 25, 2022

Job Description:

Summary About the Trust Operations Division The newly established Trust Operations Division supports both internal and external customers. Its purpose is to enhance the process and systems efficiency and effectiveness of the organization, provide critical support services that make working at the Trust easier, and sustain strong relationships with employees, the public, and key stakeholders. The division includes Administration and Contracting, IT, Marketing and Communications, and PMO. Responsibilities The Associate Director of PMO will build and manage a small, agile team and an approach to drive results, build capabilities across the organization, and support transformations at the Trust through thoughtful project and change management. They will also contribute to annual strategic planning in collaboration with the Planning & Compliance Department, and lead capacity planning and resource management for the Trust. Our ideal candidate is dedicated to public service, open to learning, and wants to keep changing and growing, just like the park we steward.View full Job Description on our website.RESPONSIBILITIES- Lead PMO team and Trust leadership to build capabilities in measurement, process improvement, capacity planning and resource management, project management, and change management that align with the mission, values, and strategic goals.- Create clarity of the Trusts operating model and end-to-end business processes, and work with business unit and functional leaders to understand key contributions, inputs, and outputs of each Division and the essential hand-offs between Divisions, understand learnings, and adapt and resolve pain points as they arise. Build culture of continuous improvement.- Support Divisions/Departments with priority process improvement needs as appropriate, including current state business process mapping, identifying process pain points and roles and responsibilities, facilitation of process improvement solutions, and development, implementation, observation, and adaptation of process improvements.- Develop meaningful agency health metrics and operational KPIs, in collaboration with Trust leaders, to measure progress to fulfill our mission and strategic goals, and lead creation and maintenance of databases and dashboards to monitor metrics and trends over time.- Improve agency-wide project and portfolio status reporting tools and build understanding among Trust leaders of the enterprise-wide and individual staff impacts and implications of chosen projects.- Develop and manage agency-wide business transformation and process improvement priorities roadmap. Integrate and align this with agency IT roadmap. - Develop, lead and manage agency capacity planning and resource management, process and system/tool. Support the executives and project leads through the process, and partner with finance on related budgeting and risk management. - Lead agency approach to and guide adoption of an easy-to-use change management model and develop change management support processes and tools that integrate with project management, including providing strategic support and coaching to executives and project leads, developing stakeholder assessments, and overseeing change management implementation for priority efforts- Develop, launch and lead the business activity and technology project selection and portfolio management process for the Presidio Trust. This includes creating and leading a cross-functional portfolio review committee.- Develop, lead and manage agency project management methodology, standards, processes and tools. Integrate and cultivate project management best practices in the organization. - Build and sustain excellent working relationships internally across the organization while demonstrating a high-level of emotional intelligence and cultural competency.- Plan and facilitate meetings, workshops, and feedback sessions as needed to execute on measurement, process, project/change management implementation and ongoing learning- Develop PMO Department annual plans and operational KPIs, and manage Department budget- Manage and guide the PMO team, solicit feedback from internal customers and seek, evaluate and integrate best practices to continually improve the performance of the team, and drive continuous process and systems improvement- Contribute to annual strategic planning for the Trust, including collaboration with the Planning & Compliance Department responsible for strategic planning, providing metrics and dashboards as planning inputs, and creation and maintenance of a prioritized list of business activity projects. - Other duties as assigned.SUPERVISORY RESPONSIBILITIES- Directly supervises team of two or more full-time professionals or contractors, including project managers, change managers, and process analysts.- Carries out supervisory responsibilities in accordance with the organization-------- -s policies and applicable laws.- Provides feedback and guides professional development of individual staff members.- Plans, assigns, and directs work, and appraises performance.- Authorizes time off and addresses complaints and resolves problems.- Interviews, hires, and trains new employees, as needed. Requirements Conditions of Employment You must be a U.S. citizen to qualify for this position. SPECIAL REQUIREMENTS:You must be a U.S. citizen to qualify for this position. Qualifications SEE TECHNICAL QUALIFICATIONSTECHNICAL QUALIFICATIONS:REQUIRED QUALIFICATIONS- Bachelor---- -s degree in Business Administration, Technology, or related field.- 10-15 years of experience in organizational planning, metrics, process improvement, project management, capacity planning and resource management, and/or change management fields- PMP certification- Deep understanding of building and running a Project Management Office (PMO) and how to define and connect the department---- -s contribution within the larger organization- Strong understanding of strategic goal and operational KPIs measurement methodology, process, tools, and monitoring trends- Advanced systems and process thinking skills: ability to identify, prioritize with enterprise context, execute, and lead the Trust to execute on process innovation and improvement opportunities with diverse stakeholders---- - input- Superior project management leadership skills and ability to model skills for team development- Exceptional communication, presentation, and facilitation skills- Exceptional business savvy and general management perspective to support team effectiveness and raising capabilities in measurement of progress, process improvement, project management, and change management- Superior and proven ability to navigate ambiguity, adapt to changing priorities, and lead others through change by establishing quick wins and building upon them- Exceptional listening and influence management skills: demonstrated ability to create credibility and trust with the senior executive team, courage to advocate for teams, and to listen and work effectively with individuals at all levels throughout the organization- Demonstrated experience in leadership role designing and leading large, complex programs and driving enterprise transformations- Strong proficiency with resource management tools, as well as analytical and presentation tools such as Excel and PowerPoint, project management/team collaboration tools, and PowerBI or similar data analytic toolsDESIRED QUALIFICATIONS- MBA or equivalent strongly preferred - Lean and Six Sigma experience and/or certification(s) preferred- Strong people management experience and track record developing, coaching, training, and building capabilities of a team- Demonstrated team leadership style that: o Fosters collaboration, creativity, and autonomy o Promotes a highly motivated, inspired and connected team and community of practice ---- -ambassadors---- -o Drives strategic goal and operational KPI resultso Models leadership and enterprise maturity, objectivity, good judgement, integrity, calm, clarity, openness to change and new ideas, and adaptability- Demonstrates the Trust core values of Service, Inclusiveness, Stewardship, Responsibility, and Sustainability- A good sense of humor and a passion for the mission of the Presidio Trust- Willingness to both teach and coach as well as roll up sleeves and ---- -just do it---- - as appropriate. Education EDUCATION:NA Additional Information This job is being filled by an alternative hiring process and is not in the competitive civil service.

Keywords: Presidio Trust, San Francisco , Associate Director of Project Management Office, Executive , San Francisco, California

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