San Francisco - Soma - General Manager
Company: sweetgreen
Location: San Francisco
Posted on: June 25, 2022
Job Description:
A Healthier Future Starts With You:Every great team is led by a
great leader. Our General Managers are the Head Coaches of our
teams! Theres a reason we call it a Head Coach and not a General
Manager. Every day in our stores, our teams make real food from
scratch youll oversee and lead our teams as you are building
healthier communities by connecting people to real food.The Head
Coach is an enthusiastic leader, a quick thinker, a problem-solver,
a skilled communicator, and a motivator. Coaches help drive
sweetgreen's values within the stores - creating an inclusive
environment where all feel welcome to enjoy a healthy meal
together.What Youll Do:These responsibilities highlight some of the
key functions a Head Coach will perform. Additional tasks may be
assigned as necessary.People + Customer Experience
- Proactively attract, identify, and hire team members who embody
the sweetgreen profile and have the ability to grow within the
organization
- Develop a high performing team by coaching, creating
development plans, and building skills through training to grow our
future company leaders
- Clearly recognizing team wins, setting priorities, defining
best practices, and implement operational changes to deliver
brilliant execution
- Coaching performance issues quickly and respectfully
- Connect with the local community by executing sweetgreens local
marketing and community involvement initiatives
- Being a role model for the standards and behaviors consistent
with sweetgreens core values and culture
- Delivering memorable and exceptional customer experiences
- Solicits and addresses customer feedback to understand and
resolve their needs + concerns
- Monitors CX, insiders, and NPS trends and creates action plans
to address performance to meet and exceed company
expectationsBusiness + Systems
- Deliver store sales and financial objectives by removing any
barriers to success
- Drives key business indicators (e.g., sales, throughput,
throttle, labor, COGS) as the General Manager of the business, such
as growing sales and delivering profit commitments
- Schedule daily labor requirements that meet the needs of the
business to provide great customer service experiences
- Drives ideas, thoughts, and solutions that result in increased
productivity, higher retention, and improved operations
- Identifies operations opportunities and metrics below
established financial + performance targets (e.g., P&L,
scorecard) and creates action plans to address opportunitiesFood
Journey + Safety
- Ensure that food safety and security standards are met and
adhered to consistently
- Maintain food service and production levels by leading strong
BOH and FOH execution
- Partners with corporate support team, vendors, and stakeholders
(e.g., food and health safety regulators) to ensure effective
operationsGeneral Requirements
- Have schedule flexibility to include availability for opening
shifts, closing shifts, and weekends
- Ability to use electronic systems, such as computers and
tablets
- Manual ability to operate cutting tools and kitchen
utensils
- Physically able to lift up to 25 pounds and stand for long
periods of timeYou must be able to perform the job duties
satisfactorily, with or without a reasonable accommodationWhat
Youve Got:
- 3+ years in a restaurant, retail or hospitality management
role
- Proven ability to lead, motivate, and build an efficient team
in a fast-paced environment
- Desire to make an impact on customers and team members
- A can-do work ethic and the ability to take initiative on
projects
- Belief in and passion for sweetgreens mission, vision + core
values
- Strong business and financial acumen
- Ability to coordinate multiple tasks such as food, beverage, +
labor cost while maintaining required standards of operation in
daily restaurant activities
- Must possess good communication skillsWhat Perks Youll Get:
- Competitive pay + bonus plan
- Equity
- Health, dental + vision insurance
- Vacation + wellness time
- Holiday premium pay*
- 5 month paid parental leave*
- 401k with company match*
- Free healthy and delicious shift meal
- And much more*Depending on eligibilityWho We Are:Sweetgreen is
a plant-forward food company with a vision for a healthier
tomorrow, and we're only just getting started. As we continue
building, it's our priority to nurture talent from restaurants to
our support center, so everyone can be part of the movement. And
the best thing? When you join sweetgreen, you don't just grow your
own futureyou grow the planet's.Sweetgreen provides equal
opportunities for everyone that works for us and everyone that
applies to join our team, without regard to sex or gender, gender
identity, gender expression, age, race (including traits
historically associated with race, such as hair texture and
protective hairstyles), religious creed, color, national origin,
ancestry, pregnancy, physical or mental disability, medical
condition, genetic information, marital status, sexual orientation,
any service, past, present, or future, in the uniformed services of
the United States (military or veteran status), or any other
consideration protected by federal, state, or local law.Sweetgreen
participates in the federal government's E-Verify program to
determine employment eligibility. To learn more about the E-Verify
program, please CLICK HERE.All candidates for roles in markets
where either sweetgreen or the local jurisdiction mandates full
vaccination against COVID-19 to work in our restaurants must, as a
condition of employment, provide proof of full vaccination with an
FDA authorized and/or approved COVID-19 vaccination upon hire,
subject to a reasonable accommodation being granted. For roles in
all other markets, full vaccination against COVID-19 is
preferred.Required
Keywords: sweetgreen, San Francisco , San Francisco - Soma - General Manager, Executive , San Francisco, California
Didn't find what you're looking for? Search again!
Loading more jobs...