Assistant Store Manager
Company: Paper Source
Location: San Francisco
Posted on: May 17, 2022
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Job Description:
Position Summary The Assistant Store Manager supervises and
motivates the Shift Supervisors and Customer Service Associates,
inspiring them to model the customer service experience in order to
drive sales and exceed customer expectations. Assistant Store
Managers must promote an engaging and positive work environment
that fosters open communication, encourages teamwork and inspires
creativity. Essential Job Responsibilities and Accountabilities
Models the Paper Source Customer Service Experience Consistently
performs, leads by example and coaches staff to exemplify the
customer engagement behaviors outlined in CREATE training: Connect
with every customer by greeting them warmly, asking open-ended
questions and engaging them in product related conversations.
Respond to customers' immediate needs Explore your customers' needs
and demonstrate products at the demo table, on the sales floor and
at the custom print station. Add relevant products to complete the
project, take it to the next level and help with their whole
checklist. Thank every customer regardless of purchase. Empower
customers to complete their creative projects at home and build
customer loyalty Exhibits an attitude that is one of positive, can
do and customer first with all customers. Knowledgeable and
proficient in technology in order to accurately and efficiently
process customer transactions professionally and in compliance with
the Paper Source policy; sales, returns, gift certificates, special
orders, etc. Manages store operations and visual merchandising
standards to ensure a 'grand opening' look and feel to our
customers. Resolve customer service related issues using good
business judgment and elevating as needed to the Store Manager.
Inspire customers through impressive product knowledge Inspire our
customers and staff about Paper Source's unique product offerings
through product stories, understanding and selling of our core
businesses such as cards and envelopes and custom products.
Demonstrate consistent selling behaviors that inspire our customers
towards a greater connection with our products through registration
and selling of workshops and special events to achieve company
goals. Understand customers' needs and projects to be able to make
meaningful suggestions for additional purchases to achieve company
goals. Completes all required training modules and has a clear
understanding of all available tools and resources to enhance the
selling experience Executes consistent operational excellence
Demonstrates the ability to efficiently and effectively operate the
store in the absence of the Store Manager, executing opening and
closing procedures to company policy. Oversee organization of the
cash/wrap area, back room operations, stock organization and
monitors store supply inventory. Consistently execute quality
inventory practices with receiving, restocking, transfers, and
managing inventory discrepancies and negative on hands. Partner
with Store Manager in execution of accurate and detailed in
store/product cycle counts and inventories as planned and
communicated. Understand, model and support the Store Operations/HR
policies and procedures and ensure consistent compliance and
acceptable audit scores. Responsible to communicate daily the
company/store objectives to store teams through consistent
structured communication process. Partner with Store Manager in the
training, communication and continued awareness of all policy and
procedures including safety and maintenance to ensure compliance
and acceptable store operational audit results Drives sales and
profitability through Key Performance Indicators and Manager on
Duty leadership Utilize company business reporting to drive stores
sales, conversion and profit plans to exceed budget through
successful leadership, organizational plans, customer service, and
outstanding execution of all field operations strategies,
consistently. Demonstrate and hold team accountable to consistent
selling behaviors that inspire our customers towards a greater
connection with our products through registration and selling of
workshops and special events to achieve company goals. Sells the
benefits associated with capturing email addresses in our customer
registry. Utilizes company tools and works with customer to suggest
add-ons to ensure store sales goals, workshop goals, and ADT and
UPT goals are met. Provide feedback to store management on customer
requests, reaction to merchandise and store environment. Act as
Manager-on-Duty Takes ownership of all store functions Sets up for
success through planning, goal setting and communication Motivates
the team to work together to achieve goals Coaches to reinforce
positive behavior and challenge negative behavior Overcomes
obstacles to achieve KPI goals and operational standards---
Motivates, inspires and communicates to the team, hourly sales and
ADT goals during MOD shift along with results. Drive and deliver
budgeted sales of custom print and cards and envelopes product
Custom Print Coordinator Partner with the Store Manager to drive
custom print sales within the store through associate training and
development, in store presentations and events, organization and
communication. Driving Business Results Responsible to lead store
team towards store and personal sales goals. Maintain, motivate and
track progress. Identify risk; be quick to course correct through
coaching, mentoring, facilitating store needs and regular
inspection. Communicates, drives and tracks custom print orders and
card/envelope product sales to budgets Associate Training and
Development Manage in partnership with the Store Manager
invitations training for store team is completed within 6 weeks of
hire, an complete and accurate order is taken with in 9 weeks of
hire and quarterly there after. Act as the stores communications
liaison to effectively answer queries regarding custom print, as
well as provide coaching opportunities when and where needed to the
associates. In-Store Presentation and Events Partner with the Store
Manager to ensure that in-store samples and visuals (signage and
presentation) are maintained according to the Paper Source visual
standards. Manage the communication of pertinent information
regarding both PS and third party custom print related business,
forms policy, execution direction for related events, such as Paper
Source Wedding. Order Tracking Monitor Daily proof log, address
actions and track progress of all custom orders Follow up on
correspondence between customer and Paper Source regarding proof
approval and other communication as needed. Requirements Arts and
crafts background preferred with a minimum of 1-2 years supervisory
experience in retail or service related industry Demonstrated
passion for Paper Source, our products, and our customer service
experience. Outstanding leadership and communication skills.
Inspiring interpersonal effectiveness to lead and train team and
effect change. Ability to balance the need of delivering a creative
experience, prioritizing tasks and delivering a profitable result
in a team environment. Exemplify professional and ethical
behaviors; follow all Paper Source policy and procedures Required
to work a flexible schedule to meet the needs of the business
inclusive of nights and weekends. Ability to work with /around
cleaning chemicals and various art supplies. Ability to effectively
maneuver around sales floor and stock room. May include repetitive
bending, prolonged standing, twisting, and lifting of up to 30
pounds....
Keywords: Paper Source, San Francisco , Assistant Store Manager, Executive , San Francisco, California
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