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Senior Manager, Global Customer Success Enablement

Company: Miro
Location: San Francisco
Posted on: May 17, 2022

Job Description:

About the teamYou will join a highly motivated, rapidly growing, and hard-working Go-to-Market Enablement team that takes pride in developing our GTM team's skills. Our primary objective is to improve productivity, helping teams accelerate sales cycles and deliver more value for our customers. Each role at Miro is based at one of our physical hubs and we look for talent that want to be part of these local, collaborative communities. Mironeers work in a hybrid model, with a 3 days a week in office culture as our baseline.About the roleAs the Customer Success Enablement Manager, you will be responsible for crafting and developing enablement programs to support global CS initiatives. You will partner closely with CS leadership to define their enablement roadmap to help transform our Customer Success team. The ideal candidate is strategic, has outstanding project management skills, loves solving sophisticated problems and is not afraid to launch, test, and iterate in an ever evolving environment. This is an individual contributor role and you will report into the Head of GTM enablement with a dotted line to our Chief Customer Officer.What you ll do

  • Build and define our CS enablement strategy with input from regional leaders and enablement business partners
  • Drive continuous learning, ensuring readiness through refreshers and additional certifications.
  • Design, build and deliver training programs for new processes, product use cases or technical knowledge, consultative skills, etc.
  • Facilitate global trainings and build "train the trainer" materials to coach managers and new facilitators
  • Develop and optimize standardized templates and guides to improve the quality of customer conversations
  • Partner within Revenue Operations & CS Leadership to identify operational inefficiencies and create effective improvements
  • Collaborate with leadership to capture feedback and iterate programs as neededWhat you'll need
    • 5+ years experience in enablement, consultancy or leadership; experience in a CSM role preferred but not required.
    • Strong program management skills, implementing and leading training initiatives end-to-end
    • Proven track record of building positive relationships across the business
    • Demonstrated ability to take broad visions and concepts and develop structured plans, actions and measurable metrics
    • Data analytics proficiencies, capable of interpreting and optimizing programs based on available data
    • Strategic problem-solving skills, with the ability to execute in a fast-paced, flexible environment
    • Force Management, Command of the Message Certified is a plusWhat s in it for you
      • Excellent Medical, Dental + Vision health benefits
      • Competitive salaries + Flexible time off
      • 401k matching + Competitive equity package
      • Free lunches + Office snacks
      • Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
      • Distributed team across offices globally #LI-JB1About MiroMiro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. Miro is trusted by Dell, Cisco, Deloitte, Okta, Shopify, and many more global companies of all sizes.We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!


        At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro s mission Empower teams to create the next big thing is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Keywords: Miro, San Francisco , Senior Manager, Global Customer Success Enablement, Executive , San Francisco, California

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