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Senior Manager, Retail Operations

Company: The RealReal
Location: San Francisco
Posted on: May 16, 2022

Job Description:

Reporting to the Director, Retail Operations, as an integral member of the retail team, you will build and evolve the TRR Retail operational infrastructure to support effective and scalable processes. This role will continuously assess efficiency and operational opportunities and work with appropriate field and corporate partners to refine/create channel-wide process excellence. This role will also support critical business initiatives such as process enhancements, technology initiatives, and special projects from initial ideation to completion.

What You Get To Do Every Day

  • Partner and collaborate with cross-functional teams to develop and execute strategies that drive consistent execution, results and innovate for beyond today.
  • Elevate existing operational tools and processes, including communication templates and key-initiative launches to ensure clear, concise, and timely distribution of information
  • Ensure a consistent and client- focused shopping experience
  • Work with store leaders to develop and execute programs to support store initiatives
  • Provide feedback to the Retail Operations team based on regular store interactions and field visits
  • Conduct regular audits of Retail locations
  • Promote effective communication between all Retail locations
  • Resolve Retail store issues by preparing reports, analyzing data and identifying solutions
  • Work with Retail Operations leadership team to develop and evaluate standard operating procedures
  • Build and sustain strong cross functional relationships and be able to represent retail stores on projects
  • Demonstrate the ability to remain organized, show attention to detail, and meet critical deadlines within a fast-paced environment
  • Other duties as assigned
    What You Bring To The Role
    • Bachelor's degree or equivalent experience preferred
    • 5-7 years' experience with a premium/luxury brands in a corporate Retail Operations role
    • Been a multi store leader or General Manager of a Store
    • Self-motivated and able to work independently as well as part of a team in a fast-paced environment with multiple projects, tight deadlines and changing priorities
    • Excellent organizational skills with ability to proactively solve complex problems
    • Ability to influence and build relationships
    • Ability to work in an ambiguous environment and pivot as needed
    • Ability to thrive in a fast-paced environment with shifting priorities
    • Effectively multitask and manage multiple or large projects
    • Innovative thinker, creative problem solver and detail-oriented

      The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

      The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records.

      Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Keywords: The RealReal, San Francisco , Senior Manager, Retail Operations, Executive , San Francisco, California

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