Digital Director - Business Planning, Risk and Controls
Company: Bank of America
Location: San Francisco
Posted on: May 16, 2022
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Job Description:
Digital Director - Business Planning, Risk and
ControlsCharlotte, North Carolina;San Francisco, California;
Pennington, New Jersey; Jacksonville, Florida; Wilmington,
Delaware; Boston, Massachusetts**Job Description:**Bank of
America's Digital Payments' team is seeking a Digital Director to
help advance risk management, operations and business planning and
delivery of key audit issues and exams. The ideal candidate will be
a forward thinking leader with a proven track record of
successfully working across multiple products, skilled at managing
risk, well versed in business process development, control and
process design. This leader will have a history of successfully
delivering complex payment projects and services while operating at
a high level and accelerated pace. The role requires an individual
with a strong combination of strategic thinking, detailed tactical
planning, risk, and project management expertise. Heavy emphasis on
vendor management, complaints management,The ideal candidate will
have a formidable understanding of banking products and services,
knowledge of digital payments [Bill Pay, Internal and external
transfers, Invoicing, Card payments and Mortgage payments].
Candidate will be intentionally proactive in their approach, with
an ability to own and effectively manage multiple competing
priorities simultaneously with limited direction and oversight.
This leader will have a demonstrated history of successfully
building, enhancing and monitoring products, processes, controls,
and metrics in order to ensure delivery of quality experiences and
solutions.As a Digital Director, the successful candidate will have
the opportunity to serve as a primary conduit for and between Bank
of America's Digital business, product, operations, technology,
internal counsel/control, audit, business control teams and line of
business partners. This leader will have accountability for
establishing/maintaining strong relationships and building
consensus with peers and partners across the organization.---
Manage new and existing audit issues and exams--- Document and
manage risks and control plans--- Day to day ownership of
operational processes, controls, and metrics--- Define business and
process requirements for new initiatives coming in during Digital
Payments Transformation--- Monitor Voice of the Customer and
suggest product or process improvements including complaints
management--- Work closely with Contact Center team to obtain
customer feedback--- Handle customer escalations and complaints---
Maintaining control processes to safeguard digital experiences---
Develops project plans including impacts, communications, estimates
of cost and resources required.--- Participate in Product Strategy
and Roadmap development--- Perform recurring product management and
operational routines (meeting facilitation, status reporting, issue
management, etc) with Product, Technology, and Operationspartners
to understand desired outcomes and translate those outcomes into
winning digital payment products and experiences for our
customers--- Work closely with Risk, Legal, Compliance and
Technology partners across multiple lines of businessRequired
Skill:4+ years' experience in a product management, operations &
planning, or project/change management role.5+ years' experience in
Financial ServicesAdvanced experience with Microsoft Office Suite
(Excel, PowerPoint, Outlook).Experience coordinating,
communicating, and managing across multiple lines of
businesses.Ability to present to senior leadership in a clear and
articulate manner.Extensive Digital Payments knowledge and
experienceExperience with law and regulation, dealing with audits,
exams (both internal and external)Desired Skills:4+ years of
payments experienceKnowledge of Digital Technology (Mobile and
Online/Desktop)Experience with the program management, UCRA tool
and CAST processExperience with Agile MethodologyFamiliar with
strong risk management, risk management best practicesProcess or
control design**Job Band:**H4**Shift:**1st shift (United States of
America)**Hours Per Week:**40**Weekly Schedule:****Referral Bonus
Amount:**0**Job Description:**Bank of America's Digital Payments'
team is seeking a Digital Director to help advance risk management,
operations and business planning and delivery of key audit issues
and exams. The ideal candidate will be a forward thinking leader
with a proven track record of successfully working across multiple
products, skilled at managing risk, well versed in business process
development, control and process design. This leader will have a
history of successfully delivering complex payment projects and
services while operating at a high level and accelerated pace. The
role requires an individual with a strong combination of strategic
thinking, detailed tactical planning, risk, and project management
expertise. Heavy emphasis on vendor management, complaints
management,The ideal candidate will have a formidable understanding
of banking products and services, knowledge of digital payments
[Bill Pay, Internal and external transfers, Invoicing, Card
payments and Mortgage payments]. Candidate will be intentionally
proactive in their approach, with an ability to own and effectively
manage multiple competing priorities simultaneously with limited
direction and oversight. This leader will have a demonstrated
history of successfully building, enhancing and monitoring
products, processes, controls, and metrics in order to ensure
delivery of quality experiences and solutions.As a Digital
Director, the successful candidate will have the opportunity to
serve as a primary conduit for and between Bank of America's
Digital business, product, operations, technology, internal
counsel/control, audit, business control teams and line of business
partners. This leader will have accountability for
establishing/maintaining strong relationships and building
consensus with peers and partners across the organization.---
Manage new and existing audit issues and exams--- Document and
manage risks and control plans--- Day to day ownership of
operational processes, controls, and metrics--- Define business and
process requirements for new initiatives coming in during Digital
Payments Transformation--- Monitor Voice of the Customer and
suggest product or process improvements including complaints
management--- Work closely with Contact Center team to obtain
customer feedback--- Handle customer escalations and complaints---
Maintaining control processes to safeguard digital experiences---
Develops project plans including impacts, communications, estimates
of cost and resources required.--- Participate in Product Strategy
and Roadmap development--- Perform recurring product management and
operational routines (meeting facilitation, status reporting, issue
management, etc) with Product, Technology, and Operationspartners
to understand desired outcomes and translate those outcomes into
winning digital payment products and experiences for our
customers--- Work closely with Risk, Legal, Compliance and
Technology partners across multiple lines of businessRequired
Skill:4+ years' experience in a product management, operations &
planning, or project/change management role.5+ years' experience in
Financial ServicesAdvanced experience with Microsoft Office Suite
(Excel, PowerPoint, Outlook).Experience coordinating,
communicating, and managing across multiple lines of
businesses.Ability to present to senior leadership in a clear and
articulate manner.Extensive Digital Payments knowledge and
experienceExperience with law and regulation, dealing with audits,
exams (both internal and external)Desired Skills:4+ years of
payments experienceKnowledge of Digital Technology (Mobile and
Online/Desktop)Experience with the program management, UCRA tool
and CAST processExperience with Agile MethodologyFamiliar with
strong risk management, risk management best practicesProcess or
control design**Shift:**1st shift (United States of America)**Hours
Per Week:**40Learn more about this roleFull timeJR-22010734Band:
H4Manages People: NoTravel: Yes, 10% of the timeManager:Talent
Acquisition Contact:Jami BrittReferral Bonus:0Bank of America and
its affiliates consider for employment and hire qualified
candidates without regard to race, religious creed, religion,
color, sex, sexual orientation, genetic information, gender, gender
identity, gender expression, age, national origin, ancestry,
citizenship, protected veteran or disability status or any factor
prohibited by law, and as such affirms in policy and practice to
support and promote the concept of equal employment opportunity and
affirmative action, in accordance with all applicable federal,
state, provincial and municipal laws. The company also prohibits
discrimination on other bases such as medical condition, marital
status or any other factor that is irrelevant to the performance of
our teammates.To view the "EEO is the Law" poster, CLICK HERE
(https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)
.To view the "EEO is the Law" Supplement, CLICK HERE
(https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf)
.Bank of America aims to create a workplace free from the dangers
and resulting consequences of illegal and illicit drug use and
alcohol abuse. Our Drug-Free Workplace and Alcohol Policy
("Policy") establishes requirements to prevent the presence or use
of illegal or illicit drugs or unauthorized alcohol on Bank of
America premises and to provide a safe work environment.To view
Bank of America's Drug-free workplace and alcohol policy, CLICK
HERE .
Keywords: Bank of America, San Francisco , Digital Director - Business Planning, Risk and Controls, Executive , San Francisco, California
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