Digital Director - Business Planning, Risk and Controls

Company: Bank of America
Location: San Francisco
Posted on: May 16, 2022

Job Description:

Digital Director - Business Planning, Risk and ControlsCharlotte, North Carolina;San Francisco, California; Pennington, New Jersey; Jacksonville, Florida; Wilmington, Delaware; Boston, Massachusetts**Job Description:**Bank of America's Digital Payments' team is seeking a Digital Director to help advance risk management, operations and business planning and delivery of key audit issues and exams. The ideal candidate will be a forward thinking leader with a proven track record of successfully working across multiple products, skilled at managing risk, well versed in business process development, control and process design. This leader will have a history of successfully delivering complex payment projects and services while operating at a high level and accelerated pace. The role requires an individual with a strong combination of strategic thinking, detailed tactical planning, risk, and project management expertise. Heavy emphasis on vendor management, complaints management,The ideal candidate will have a formidable understanding of banking products and services, knowledge of digital payments [Bill Pay, Internal and external transfers, Invoicing, Card payments and Mortgage payments]. Candidate will be intentionally proactive in their approach, with an ability to own and effectively manage multiple competing priorities simultaneously with limited direction and oversight. This leader will have a demonstrated history of successfully building, enhancing and monitoring products, processes, controls, and metrics in order to ensure delivery of quality experiences and solutions.As a Digital Director, the successful candidate will have the opportunity to serve as a primary conduit for and between Bank of America's Digital business, product, operations, technology, internal counsel/control, audit, business control teams and line of business partners. This leader will have accountability for establishing/maintaining strong relationships and building consensus with peers and partners across the organization.--- Manage new and existing audit issues and exams--- Document and manage risks and control plans--- Day to day ownership of operational processes, controls, and metrics--- Define business and process requirements for new initiatives coming in during Digital Payments Transformation--- Monitor Voice of the Customer and suggest product or process improvements including complaints management--- Work closely with Contact Center team to obtain customer feedback--- Handle customer escalations and complaints--- Maintaining control processes to safeguard digital experiences--- Develops project plans including impacts, communications, estimates of cost and resources required.--- Participate in Product Strategy and Roadmap development--- Perform recurring product management and operational routines (meeting facilitation, status reporting, issue management, etc) with Product, Technology, and Operationspartners to understand desired outcomes and translate those outcomes into winning digital payment products and experiences for our customers--- Work closely with Risk, Legal, Compliance and Technology partners across multiple lines of businessRequired Skill:4+ years' experience in a product management, operations & planning, or project/change management role.5+ years' experience in Financial ServicesAdvanced experience with Microsoft Office Suite (Excel, PowerPoint, Outlook).Experience coordinating, communicating, and managing across multiple lines of businesses.Ability to present to senior leadership in a clear and articulate manner.Extensive Digital Payments knowledge and experienceExperience with law and regulation, dealing with audits, exams (both internal and external)Desired Skills:4+ years of payments experienceKnowledge of Digital Technology (Mobile and Online/Desktop)Experience with the program management, UCRA tool and CAST processExperience with Agile MethodologyFamiliar with strong risk management, risk management best practicesProcess or control design**Job Band:**H4**Shift:**1st shift (United States of America)**Hours Per Week:**40**Weekly Schedule:****Referral Bonus Amount:**0**Job Description:**Bank of America's Digital Payments' team is seeking a Digital Director to help advance risk management, operations and business planning and delivery of key audit issues and exams. The ideal candidate will be a forward thinking leader with a proven track record of successfully working across multiple products, skilled at managing risk, well versed in business process development, control and process design. This leader will have a history of successfully delivering complex payment projects and services while operating at a high level and accelerated pace. The role requires an individual with a strong combination of strategic thinking, detailed tactical planning, risk, and project management expertise. Heavy emphasis on vendor management, complaints management,The ideal candidate will have a formidable understanding of banking products and services, knowledge of digital payments [Bill Pay, Internal and external transfers, Invoicing, Card payments and Mortgage payments]. Candidate will be intentionally proactive in their approach, with an ability to own and effectively manage multiple competing priorities simultaneously with limited direction and oversight. This leader will have a demonstrated history of successfully building, enhancing and monitoring products, processes, controls, and metrics in order to ensure delivery of quality experiences and solutions.As a Digital Director, the successful candidate will have the opportunity to serve as a primary conduit for and between Bank of America's Digital business, product, operations, technology, internal counsel/control, audit, business control teams and line of business partners. This leader will have accountability for establishing/maintaining strong relationships and building consensus with peers and partners across the organization.--- Manage new and existing audit issues and exams--- Document and manage risks and control plans--- Day to day ownership of operational processes, controls, and metrics--- Define business and process requirements for new initiatives coming in during Digital Payments Transformation--- Monitor Voice of the Customer and suggest product or process improvements including complaints management--- Work closely with Contact Center team to obtain customer feedback--- Handle customer escalations and complaints--- Maintaining control processes to safeguard digital experiences--- Develops project plans including impacts, communications, estimates of cost and resources required.--- Participate in Product Strategy and Roadmap development--- Perform recurring product management and operational routines (meeting facilitation, status reporting, issue management, etc) with Product, Technology, and Operationspartners to understand desired outcomes and translate those outcomes into winning digital payment products and experiences for our customers--- Work closely with Risk, Legal, Compliance and Technology partners across multiple lines of businessRequired Skill:4+ years' experience in a product management, operations & planning, or project/change management role.5+ years' experience in Financial ServicesAdvanced experience with Microsoft Office Suite (Excel, PowerPoint, Outlook).Experience coordinating, communicating, and managing across multiple lines of businesses.Ability to present to senior leadership in a clear and articulate manner.Extensive Digital Payments knowledge and experienceExperience with law and regulation, dealing with audits, exams (both internal and external)Desired Skills:4+ years of payments experienceKnowledge of Digital Technology (Mobile and Online/Desktop)Experience with the program management, UCRA tool and CAST processExperience with Agile MethodologyFamiliar with strong risk management, risk management best practicesProcess or control design**Shift:**1st shift (United States of America)**Hours Per Week:**40Learn more about this roleFull timeJR-22010734Band: H4Manages People: NoTravel: Yes, 10% of the timeManager:Talent Acquisition Contact:Jami BrittReferral Bonus:0Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America's Drug-free workplace and alcohol policy, CLICK HERE .

Keywords: Bank of America, San Francisco , Digital Director - Business Planning, Risk and Controls, Executive , San Francisco, California