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Manager, Consulting Services

Company: Datto
Location: Albany
Posted on: May 15, 2022

Job Description:

As the world's leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com . The Manager of Consulting Services will manage an Implementation Team in their role to achieve the department mission statement. As the primary partner contact, the team is responsible for the implementation of new partner accounts, cultivating long term relationships with partners and delivering proactive programs to increase product knowledge and retention. We aim to have our partners become "raving fans" by delivering the highest level of service in the industry. This position will report to the Director of Cloud Services & Transformation. Does This Describe You: You are a leader, motivator, self-starter and someone that can drive change. A Look Inside the Job:

  • Create, execute, monitor and modify processes that effectively implement new partners and new features for existing partners
  • Communicate to the team necessary department and company information, while listening for roadblocks or omissions for you to remove or coordinate the solution
  • Provide the team with coaching, training, and scheduling
  • Oversee all new partner implementations worked on by the Implementation Team
  • Personally be involved to support the team in escalation situations by facilitating cross departmental collaboration to meet partners needs as necessary.
  • Produce analysis of the Implementation Team's performance, loading, project status, and identify early warnings in workload or process issues
  • Review monthly feedback from implementation survey as a personnel quality measurement tool and to identify areas for improvements; for both processes and personnel
  • Provides input to director on key features for future versions of the product by analyzing team feedback and determining the root cause of the issue
  • Perform human resource duties including work load analysis/projections, competency reviews, compensation reviews, and orientations
  • The position may require a small degree of travel About You:
    • BA/BS in Business Administration, Information Technology, or related field or equivalent experience
    • 7+ years partner relationship management or partner support management experience, preferably with a software company
    • 2+ years managing people
    • Effective Strategic Planning, Managing Processes, Coordination, Coaching, Standards Development, and Relationship Building Skills
    • Excellent written and verbal communication skills
    • Excellent listening and interpersonal skills
    • Excellent organizational skills
    • Experience managing and responding to multiple issues in the same time period
    • Extensive experience working with MS Office applications
    • General business management knowledge - Bonus Points:
      • Experience working with a CRM tool (ACT!, Goldmine, SalesForce, SalesLogix, etc.) a plus
        At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:
        • Flexible paid time off policy
        • Generous paid parental leave
        • Access to more than 5,000 courses via LinkedIn Learning
        • Employee Assistance Program
        • Headspace App
        • Charity match program
        • A dynamic and socially active work culture, including Employee Resource Groups
        • Networking and career development opportunities
        • And more! Note: We are looking only for candidates willing to join us directly as W2 employees (No 3rd party candidates) By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. -We collect and store your data in accordance with our -Recruiting Privacy Practices .
          Datto is an equal opportunity employer. Manager, Consulting Services First Name First Name is required Last Name Last Name is required Email Email is required Phone Phone is required Upload Resume/CV Resume/CV is required Upload Cover Letter LinkedIn Profile Website Do we have your permission to contact you via text messages? Do we have your permission to contact you via text messages? is required How did you hear about this job? How did you hear about this job? is required Do you now or will you in the future require sponsorship, including H-1B/TN/O-1/E-3 sponsorship or I-485 portability? Do you now or will you in the future require sponsorship, including H-1B/TN/O-1/E-3 sponsorship or I-485 portability? is required Do you have work authorization to work in the U.S. for any employer? Do you have work authorization to work in the U.S. for any employer? is required Are you a current employee at Datto? Are you a current employee at Datto? is required Are you currently employed by a Vista Portfolio company or Datto Partner? If you are currently employed by a Vista Portfolio company or Datto Partner, which one? Are you under the age of 18? Are you under the age of 18? is required Sorry, your application was not successfully submitted Hurray! Your application was successfully submittedBack to Careers Manage Consent Preferences Always Active

Keywords: Datto, San Francisco , Manager, Consulting Services, Executive , Albany, California

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