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Director, Program Management

Company: Aquent
Location: San Francisco
Posted on: May 15, 2022

Job Description:

Estimated Start Date: 6/01/22

Contract Duration: 7 months -

Location: Hybrid in San Francisco

*Must have PM Director level experience within a sizeable retail/e-commerce environment. - Should have experience managing omnichannel retail programs within a fast-paced business. -

Position Type: Contract/Mat leave backfill - Director, Program Management
Time Frame: June - December 2022
Job Function: Marketing Ops Program Management
Your role... As Director of Program Management, you will be responsible for orchestrating end-toend execution of omni-channel programs, from strategic planning stages through creative implementation.
Directly interfaces with Marketing Leadership in shaping/planning program pipeline and execution of major omni-channel programs. Supervises team in schedule development, process management and clear communication of deliverables and expectations. Their teams will interface heavily with marketing, digital marketing, creative, merchants, production, and agency teams to fluently understand & execute the business and client requirements.
--- Oversees major omni-channel initiatives, encompassing multi-branded campaigns across Sephora pillars including Social Media, Sephora Collection, Branding, DE&I Marketing and Sephora Favorites Kits. Including Top of Funnel marketing and agency management. Serves as an essential bridge between the strategic and creative functions of the marketing department, identifying solutions that help us deliver the best work, on time and on budget
--- Champions process: serves as functional hub to integrate omni-channel cross-functional teams across entire organization; takes holistic view of process to influence and improve efficiencies at department level
--- Drives scalability by having a solid understanding of deliverables and level of effort required to make resourcing recommendations that drive efficiency and cost savings
--- Skilled at managing and integrating internal and agency teams. Manages multiple creative teams & agency partnerships for specific programs or campaigns; partners with agency to ensure deliverables are met within specified timeframes
--- Partners upstream with Marketing/Digital Marketing teams to drive strategic milestones, ensure critical cross-functional alignment prior to creative engagement and provide executional considerations for brief
--- Cultivates strong partnerships with Marketing, Digital Vehicle Leads, Creative, Agency, Retail & Dotcom Merchandising, Visual & Store Design, Production, Content Production, Systems & Tools, and Business Affairs. Clearly and actively communicates requirements, deliverables, timelines and budget status throughout program lifecycle
--- Actively engages marketing Leadership to set/manage expectations; serves as voice for team to ensure program deliverables are met within fast-paced environment
--- Skilled at managing and integrating internal and agency teams; interfaces and manages multiple agencies across programs
--- Oversees team of senior managers, managers, associate managers in daily execution of marketing programs:
o Serves as program expert with an in-depth knowledge of omni channels/components: media, usage, delivery formats, in-store fixtures intricacies and digital channels
o Develops comprehensive schedules and sets/leads interim milestone meetings, ensuring integration of traditional and digital media touch-points in process
o Proactively monitors progress to achieve deadlines and results
o Facilitates creative reviews and recaps clear, actionable feedback
o Ensures all photo shoot needs are identified across all channels upfront in brief; ensures post-production & retouching deadlines are met
o Understands and intersects interdependencies across workstreams (e.g. creative,
--- Develops comprehensive schedules and sets/leads interim milestone meetings across all channels/teams, ensuring integration of traditional and digital media touch-points in process. Proactively monitors progress to achieve deadlines and results
--- Tracks programs to budget; facilitates conversation between marketing, creative and producer if/when costs impact design &/or budget
--- Solid understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and roadmaps, perform resource allocations and run team meetings.
--- Supervises and mentors a team of up to 10 professionals
We would love to hear from you if you meet the following:
--- 8-10 years experience managing multiple large, complex and cross functional projects, preferably in a retail or agency environment
--- Experience in people management required
--- College degree or equivalent experience
--- Excellent technical skills - MS Office (specifically Excel, Word, PowerPoint), Smartsheets, Workfront
--- Agency or retail experience preferred
--- Effective relationship-building skills; professional savvy and organizational agility to leverage partnerships across the organization to get work done
--- Proactive problem-solving skills; ability to anticipate obstacles and also quickly generate solutions/ideas
--- Strong communication and presentation skills, both written and verbal; confidence in leading/facilitating cross-functional team meetings to achieve results/push programs forward
--- Exceptional organizational skills; detail-oriented
--- Strong time management skills; ability to juggle priorities
--- Can-do positive attitude and a roll-up-your-sleeves approach
--- Passion for Sephora, our programs, clients, cast and marketing.

Keywords: Aquent, San Francisco , Director, Program Management, Executive , San Francisco, California

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