General Manager - Metreon
Company: Starwood Retail Partners
Location: San Francisco
Posted on: May 15, 2022
The General Manager will be responsible for managing, directing,
and coordinating operations for assigned Starwood Retail Partners,
LLC asset(s). The General Manager is accountable to protect,
maintain, and enhance the value of assigned asset(s) in order to
maximize the owners' financial return and for the benefit of the
tenants, consumers, and the communities in which those assets are
located. This position is located in San Francisco, CA. Primary
Responsibilities: --- Primary responsibility is to direct and
coordinate the operational activities of the assigned center,
including the direction of the day-to-day activities of loss
prevention, risk management, marketing, safety/security,
maintenance, landscaping, snow removal and tenant build-out.
--- Full financial responsibility for assigned center for
budgeting, reforecasting, and improving net operating income beyond
--- Preparation and timely submission to owners of monthly reports
and other periodic reports, in a format and on a schedule
determined by the owner.
--- Assure the proper set up and termination of leases, the proper
management of payables and receivables and the timely calculation,
billing and receipt of operating expense escalations and CAM
--- Collects all billed rents in full and on time.
--- Ensures effective cost control and profitability for center.
Identifies problem areas and proactively works to improve
performance. Recommends annual operating budgets and executes plan
--- Maintains communication with tenants to improve performance.
Promotes effective business relationship to convey company
--- Operation of each assigned property in a manner that provides
the owner with optimum Net Operating Income.
--- Quantify and compare lease terms (rent abatements, TI costs,
rental rates, etc).
--- Approves all lease abstracts prior to entry into JD Edwards
--- Reviews tenant accounts and originates adjustments for input
into JD Edwards.
--- Reviews and approves all year-end tenant reconciliations.
--- Prepares narratives and variance reports to be distributed with
monthly financial statements.
--- Ensures compliance with lease requirements including operating
requirements, hours of operation and use clause.
--- Minimizes risk by monitoring and managing property, tenant and
vendor insurance requirements; claims processing; building
security; life safety policies, procedures and training; and
--- Ensures compliance with OSHA. Monitors crime statistics. Takes
corrective action, as needed.
--- Contracts with outside vendors, including obtaining bids,
executing contracts and executing purchase orders. Monitors
contractor performance and approves payables.
--- Assures compliance with contracts pertaining to assigned
--- Establishes specifications, solicit and award bids for services
from third party vendors.
--- Periodically solicit competitive bids for service.
--- Uses contract forms approved by the owner.
--- Contracts include management agreements, lease agreements,
license agreements, service contracts and construction
--- Evaluates center for property needs and recommends improvements
--- Areas of emphasis include periodic inspections, preventive
maintenance, code compliance (including ADA), energy management,
vendor management, construction and design.
--- Oversees the condition and maintenance programs of key asset
systems, HVAC equipment, electrical equipment and property
--- Monitors on-site tenant construction for compliance with
approved plans. Works proactively with others to ensure minimal
revenue loss from missed commencement dates.
--- Manages preparation of vacant spaces (in ready-to-show
condition at all times) as well as specialty leasing locations.
--- Coordinates with Marketing to insure that all programs are
consistently innovative, targeted and effective, the budget well
prepared and executed, graphic quality and consistency maintained
and true to the branding and vision of the asset. Works with VP of
Marketing and/or Marketing Director/Coordinator to develop and
manage marketing and advertising programs at the center.
--- Maintains a positive relationship with the local community. Has
good working knowledge of political and regulatory changes that may
impact center operations. Takes corrective action and informs
others as needed.
--- Other duties as assigned.
--- Hires, trains, and supervises center personnel.
--- Provides objectives, evaluates performance and gives interim
and annual performance reviews of direct reports.
--- Ensures compliance with company personnel policies and
--- Direct reports may include Operations Manager, engineers and
office staff, with dotted line reports with Marketing and Specialty
--- May supervise non-exempt, exempt or professional employees.
--- Carries out supervisory responsibilities in accordance with the
organization's policies and applicable laws.
--- Responsibilities may include interviewing, hiring and training
employees; planning, assigning and directing work; appraising
performance, rewarding, counseling and disciplining employees;
addressing complaints and resolving problems.
THE CANDIDATE The successful candidate will be a professional with
demonstrated experience in the role or a similar role. Strong
preference for candidates with previous experience in mall
--- A Bachelor's degree business or related field.
--- 3-5 years related experience with a minimum of 3 years
management experience or equivalent combination of education and
--- Must have thorough knowledge of commercial real estate
including a broad understanding of finance, leasing, legal,
construction, the day-to-day operations of maintenance, security
and housekeeping functions, and the tenant relations requirements
of managing retail and office properties.
--- Preferred: CSM, CPM, or RPA designation
Knowledge, Skills and Abilities: --- Strong written and verbal
--- Ability to understand and carry out industry specific written
and oral direction.
--- Positive, innovative approach to problem solving.
--- Presents ideas in a clear, concise, understandable, and
organized manner; negotiate, persuade, and modify opinion in order
to reach the goals/objectives of the organization.
--- Ability to communicate effectively with tenants, vendors,
employees and managers regarding center operations or personnel
issues to ensure the smooth operation of the center.
--- Ability to define problems, collect data, establish facts and
draw valid conclusions.
--- Ability to prepare detail budgets and operating forecasts and
analyze monthly reports for conformance to budgetary
--- Proven ability to work independently as a leader and as a team
--- Ability to work in an organized, efficient manner with a high
level of accuracy, attention to detail, and follow-through.
--- Ability to exercise judgment and discretion is critical to
--- Must be able to cope with shifting priorities, difficult
situations and deadlines.
--- Ability to work a rotating schedule during the hours of center
Professional and Personal Characteristics:
--- Demonstrated organizational skills.
--- Outstanding oral and written communication skills and the
ability to interact with a broad constituency.
--- Results-oriented and high energy.
--- Highest level of personal integrity.
--- Ability to multi-task in a fast-paced environment.
--- Ability to prioritize work and meet deadlines.
--- Passionate and committed to his or her own personal and
professional development as well as that of his or her
--- Creative and innovative approach to solving problems and
--- Systems-oriented. Intermediate knowledge of Microsoft Office
Suite and ability to work with database systems.
Keywords: Starwood Retail Partners, San Francisco , General Manager - Metreon, Executive , San Francisco, California
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