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Director, Information Services Communications

Company: Eleven Recruiting
Location: San Francisco
Posted on: January 16, 2022

Job Description:

Our client, a Financial Services company is hiring a Director, Information Services Communications. They are responsible for overseeing the direction and development of all IT related change and communication materials in Information Services. This role will work with a variety of stakeholders, including Information Services management, Marketing/Corporate Communications, various business units, or other stakeholders, to develop a unified messaging strategy.


  • Develop and implement strategies and programs to communicate the IT business objectives, culture and values to its employees within the context of overall brand tonality and style.
  • Play a key role in ensuring IT change initiatives meet objectives on time and on budget by increasing employee adoption and usage.
  • Partner with Information Services management, Marketing/Corporate Communications, all IS functions and other departments to plan, develop, implement, and evaluate strategic internal communications.
  • Design, edit and oversee distribution of internal IT communication materials via company newsletters, intranet, emails/memos, webcasts, employee meetings, and other communications channels.
  • Develop and direct the preparation of all-hands meetings, roadshows, and other critical events focused on IT initiatives.
  • Provide guidance to the CIO and DCIO and other IS senior leaders regarding corporate announcements on IT topics.
  • Partner closely with IT Service Management teams to ensure business partners are notified timely and often of all matters that affect work capabilities.
  • Build framework for IT communications, including templates and manager communication tools
  • Understand and demonstrate focus/messaging on the value of Information Services and sustaining organizational effectiveness.
  • Apply understanding of Company values, persistent focus on client service, and demonstrated business acumen.

    • Ten or more years' experience in the planning, design and deployment of corporate marketing and communication initiatives; Journalism, Communications Marketing degree a plus.
    • Have direct experience with Information Technology environments and marketing, communication and change management needs.
    • Experience as a strategic and analytical leader on a senior team.
    • Comfortable working with C-suite executives and engaging with all levels of the organization to identify and understand communication needs
    • Positive use of influence; building organizational-wide relationships and obtaining consensus to move initiatives forward and position for success.
    • Creative writer with the ability develop both written and visual content for multiple audiences; ability to visualize stories and messages.
    • Experience with understanding and communicating change management initiatives, in a technology environment with technology colleagues Ability to impact organizational change with effective, timely and targeted messaging
    • Possess strong judgment, professional responsibility and interpersonal skills to be able to work with highly confidential information.
    • Possess a strong command of grammar, spelling and both business and AP- style writing.
    • Comprehensive applied working skills in presentation mediums, e.g. powerpoint, photoshop, video, etc.
    • Excellent organizational and time management skills.
    • Flexible and adaptive to changing priorities.
    • Accountable for meeting tight deadlines and possess a sense of urgency.
    • Must have superior verbal communication skills and interpersonal skills.
    • Able to think strategically and incorporate multiple, sometimes differing inputs to achieve best messaging/positioning.
    • Ability to consistently demonstrate integrity, high energy, initiative and self-confidence.
    • Dedication to diversity.

Keywords: Eleven Recruiting, San Francisco , Director, Information Services Communications, Executive , San Francisco, California

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