Order Management Agent
Posted on: January 16, 2022
You aren't looking for a job, you're looking for a career, a
future. It doesn't matter if you are a seasoned professional or
freshly entering the workforce, if you desire an opportunity to
learn and grow, then Expeditors is the company you should keep.
We value long-term employment for what it can do for our customers
and for career satisfaction. Jeff Musser, our president and CEO,
started as an entry-level employee in our San Francisco office 34
We love to promote from within-more than a quarter of our 18,000+
employees have been at Expeditors 10 years or more. Our high
retention rate is influenced by our extraordinary culture and a
unique compensation program.
18,000 trained professionals
250+ locations worldwide
Globally unified systems
Ensure the proper and timely movement of freight and information,
while providing an exceptional customer service within the Order
Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into our operating
Track and trace Order Management files.
Use reporting on daily basis to manage shipments
Monitor shipment reports to ensure total customer satisfaction
Ensure timely clearance and delivery of freight to customer for
Ensure documents are timely sent and arrival notice communicated to
destination for import shipments.
Ensure accurate and timely client and vendor billing.
Manage intercompany invoice payments (i.e. via AJAX report)
Interact with our customers, arranging their international
shipments, meeting customer service standards.
Contribute to maintain strong relationships with vendors (Shipping
lines, trucking companies, and others).
Meet compliance at all times to regulations. This includes internal
policies and procedures such as Operational Process Standards
(OPS), Audit requirements, external government regulations or
customer's policies / requirements.
Understand department process flow, constantly looking for areas of
Ensure all customers standard operating procedures are followed and
updated in the DLSOP.
Meet KPI standards, per company procedure.
Overseas communications, timely responses to emails and requests
(internal and external)
Escalation of problems to Management when necessary
Promote compliance in diligently following all company policies and
regulations and performing the task at hand with outstanding
integrity and pride.
Adhere to the company's 10 cultural attributes: Appearance,
Attitude, Confidence, Curiosity, Excellence, Integrity, Pride,
Resolute, Sense of Humor, and Visionary.
Understanding transportation process of all models is a plus.
Hazardous Materials certification (preferred).
Expeditors' Products and Services
Effective interpersonal skills, including proven abilities to
listen, comprehend, effectively communicate clearly and concisely
obtain positive results.
Pro-active, strong organizational skills.
Good computer skills (Excel, Word, PowerPoint).
Fluent in English.
Positive and willing to help attitude
Meet company standards of 52 hours training per year, including as
needed management/leadership training
Education And Experience
6 months to 1 year related experience and/or training; or
equivalent combination of education and experience.
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO
Local candidates only
Keywords: Expeditors, San Francisco , Order Management Agent, Executive , Brisbane, California
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