Order Management Agent

Company: Expeditors
Location: Brisbane
Posted on: January 16, 2022

Job Description:

Company Description

You aren't looking for a job, you're looking for a career, a future. It doesn't matter if you are a seasoned professional or freshly entering the workforce, if you desire an opportunity to learn and grow, then Expeditors is the company you should keep.

We value long-term employment for what it can do for our customers and for career satisfaction. Jeff Musser, our president and CEO, started as an entry-level employee in our San Francisco office 34 years ago.

We love to promote from within-more than a quarter of our 18,000+ employees have been at Expeditors 10 years or more. Our high retention rate is influenced by our extraordinary culture and a unique compensation program.
18,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
Job Description

Summary

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Order Management department.

Key Responsibilities
Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into our operating system.
Track and trace Order Management files.
Use reporting on daily basis to manage shipments
Monitor shipment reports to ensure total customer satisfaction
Ensure timely clearance and delivery of freight to customer for Import shipments.
Ensure documents are timely sent and arrival notice communicated to destination for import shipments.
Ensure accurate and timely client and vendor billing.
Manage intercompany invoice payments (i.e. via AJAX report)
Interact with our customers, arranging their international shipments, meeting customer service standards.
Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer's policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed and updated in the DLSOP.
Meet KPI standards, per company procedure.
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Qualifications

Knowledge
Understanding transportation process of all models is a plus.
Hazardous Materials certification (preferred).
Expeditors' Products and Services

Skills
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results.
Pro-active, strong organizational skills.
Good computer skills (Excel, Word, PowerPoint).
Fluent in English.

Behaviors
Positive and willing to help attitude

Training Requirements
Meet company standards of 52 hours training per year, including as needed management/leadership training

Education And Experience
6 months to 1 year related experience and/or training; or equivalent combination of education and experience.

Additional Information

Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Local candidates only

Keywords: Expeditors, San Francisco , Order Management Agent, Executive , Brisbane, California