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Commercial Customer Success Manager

Company: Techaxis, Inc
Location: San Francisco
Posted on: January 16, 2022

Job Description:

Our client is a modern employee intranet that helps companies connect and engage employees across the enterprise.
As an Commercial Customer Success Manager, you will help drive adoption through well-organized and detailed implementations and serve as the trusted partner throughout the lifecycle of a customer.
Responsibilities:

  • Manage complex Mid-market or Commercial or SMB client relationships throughout the post-sales customer lifecycle and serve as a trusted advisor by building relationships across your portfolio of customers, engaging with customers regularly, managing escalations, and conducting regular status calls and business reviews.
  • Serve as the voice of the customer internally by advocating for their most significant challenges.
  • Drive strategic initiatives for customers' long-term intranet program by promoting best practices, understanding customer objectives, and metrics.
  • Assess the health of the account by identifying risks, prepare risk mitigation plans to avoid and minimize churn.
    Qualifications:
    • 3+ years of CSM experience at a SaaS company, with experience managing complex, enterprise accounts.
    • Experience with preparing and delivering impactful EBRs.
    • Ability to build slick, creative, effective customer-facing documents.
    • Experience with the business side of the renewals process
      Location: West Coast and Mountain Time Zone
      If you are interested, apply here or you can send your resume to shilpa.das@techaxisinc.com
      About Us:Techaxis Inc. is headquartered in Northern Virginia, USA. We are ranked #3294 in Inc 5000 and #105 in Inc 5000 DC Metro Series, SWaM, and WBE Certified technology talent search firm.
      Equal Opportunities EmployersOur clients provide equal opportunities to all its employees and all qualified applicants for employment, without regard to their race, caste, religion, color, ancestry, marital status, sex, age, nationality, disability, and veteran status. Employees of our clients are treated with dignity and in accordance with their policy to maintain a work environment free of sexual harassment, whether physical, verbal, or psychological. Employee policies and practices are administered in a manner that would ensure that in all matters equal opportunity is provided to those eligible and the decisions are merit-based.

Keywords: Techaxis, Inc, San Francisco , Commercial Customer Success Manager, Executive , San Francisco, California

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