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Director, Consulting (SaaS)

Company: Skedulo
Location: San Francisco
Posted on: January 16, 2022

Job Description:

Description

We are Skedulo, the world's leader in scheduling and workforce management software. In response to COVID-19 we have partnered with government bodies and healthcare organisations worldwide to bring the fight to COVID. We are driving the roll out of vaccine programs at scale internationally and playing our part in helping the world reopen on schedule.

The Consulting Director will be part of a fast-paced team helping customers solve complex scheduling issues and delivering exceptional results. You will be responsible for leading, creating, and implementing change management initiatives that maximize early user adoption and help our customers achieve their business outcomes.

You will lead a team of Implementation Consultants within the North American region, working closely with cross functional leaders globally to develop more efficient delivery methods, whilst maintaining high levels of customer satisfaction.

Responsibilities

Daily Responsibilities
Support the development and implementation of a global comprehensive Consulting approach, including Change Management and Value Realization, to successful adoption of Skedulo.
Lead the development of a range of change management offerings for our customers, to support their business outcomes and realize value through the implementation of Skedulo.
Coach our Implementation Consultants and Project Managers on how to successfully lead change initiatives, ensuring ownership lies with the customer
Build trusted relationships with customers, communicating the value of our product whilst gaining their feedback to drive increased customer satisfaction and engagement.
Lead the regional Implementation Consultants to successfully implement, in partnership with Project Managers, across the full range of project deliveries: out of the box onboarding, complex product configurations and large, complex implementation projects; across different platforms and industry verticals.
Work closely with the Sales and Customer Experience Teams to understand prospect business challenges and demonstrate how Skedulo can maximize their business success
Work closely with the Engineering, Product Development and Design teams to identify and assess potential new features for inclusion in our core product, supporting internal projects to ensure successful delivery of key features to customers.
Act as an escalation point for the customer for any consultant related issues. Assist with other minor project escalations and recovery.
Work with project teams to guide the customer to plan and assess Skedulo Value Realization.

People Management Responsibilities
Manage and coordinate the work of the Implementation Consultants to ensure a high level of customer satisfaction
Leading and mentoring the Consulting Team within the region, setting their delivery assignments, providing oversight on their work, facilitating a balanced workload, and contributing to achievement of the broader Delivery team OKRs
Manage ongoing recruitment, training and development, coaching, mentoring, measuring, appraising and rewarding performance for assigned team.
Serve as a change leader and coach to the Delivery team

Requirements

Minimum Requirements
7+ years previous experience in managing teams, including globally distributed teams
5+ years experience in Change Management and process improvement, ideally within a software delivery company
Must have great written, oral and interpersonal communication skills in English, including presentation skills
Prior experience working with offshore and distributed software development teams is required
Comfortable handling ambiguity and managing multiple assignments
A proven ability to learn new products, develop functional knowledge and apply new skills in a high paced environment
A proven strong teamwork ethic is essential to this function

Desired Skills/ Experience
3+ years in an external consulting role preferred
5+ years of experience in developing and leading change management strategies that support large scale process/technology projects and/or transformational initiatives
Desired candidates enjoy problem solving while learning, developing and applying new skills along the way.
Desired candidates will have working knowledge of the Atlassian Suite, JIRA, Confluence and Salesforce platforms.
Desired candidates will have a strong sense of urgency and the ability to empower their team to do great work.

Additional Requirements
This position will require no more than 20% travel from time to time as set forth by the Company.
Must have a valid US work visa upon hire to be considered for this position.
Must have reliable internet connection and an at home workstation setup if working remotely.

We encourage you to apply

If you read through the requirements as a checklist and haven't ticked every box, please don't rule yourself out just yet. We've seen the research that women and other people in underrepresented groups tend to only apply when the checklist is all ticks and no crosses. Don't self reject!

Skedulo is proud to be an Equal Opportunity Employer. We believe that a diverse makeup of our workforce is a reflection of the communities we care about and serve. We are committed to creating a diverse workplace and inclusive culture. All qualified candidates are considered for employment regardless of race, color, ancestry, age, religion, gender identity, gender expression, sexual orientation, national origin, veteran status, marital status, mental or physical disability, or any other characteristic protected by applicable law.

If you require assistance or accommodation due to a disability, please contact us at peopleops@skedulo.com.

Benefits
Fun, creative and fast-paced working environment
Competitive Healthcare Benefits
Competitive salary
7 paid sick days per year
4 weeks paid leave per year
10 days paid public holiday per year
8 Mental Health paid days off per year
3 Paid Volunteer Days per year
Paid Calm App Subscription
Stock Options/ Equity
401k 4% Company Match
Paid Parental Leave
Learning & Development Stipend
Employee Referral Bonus

Keywords: Skedulo, San Francisco , Director, Consulting (SaaS), Executive , San Francisco, California

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