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F&B Manager

Company: Hornblower Group
Location: San Francisco
Posted on: January 16, 2022

Job Description:

City Experiences is seeking a Food and Beverage Manager for our City Cruises operation in San Francisco.

About Us

City Experiences passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If youre an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About The Opportunity

Manage the daily operations of the Food and Beverage department. Focus on preparing all vessels for daily activities, ensuring the quality of guest service and crew readiness. Assist ADFB with crew development, beverage program, scheduling, Net Chef and other administrative tasks

About You

This person will be adaptable, dynamic, and embody City Experiences RESPECT Service System.

Essential Duties & Responsibilities

  • Deliver daily harbor tour order. Check in with crew for any additional needs
  • Walkthrough of every vessel, ensuring show-ready condition and all equipment functioning properly
  • Complete MOD checklists, including stocking of boats with product and setups with houseman team
  • Support management for all Public Cruise events and Charters on all vessels as the business dictates
  • Interact with and support the Sales team to maximize revenue stream and fulfill guest expectations.
  • Monitor regular cleaning and organization of all bars and storage areas
  • Directly supervise the Event Management staff, offering proactive communication and supportive feedback, with the goal of teamwork, crew development, and guest service as the top priority.
  • Assist and support the hiring of F&B crew, as well as training to the Hornblower standard.
  • Ensure weekly and quarterly inventories are completed accurately, timely, and efficiently, using Net Chef procedures.
  • Ensure all HCE purchases are approved by ADFB
  • Assist with beverage program development, purchasing, training, and implementation.
  • Assist the ADFB for scheduling as needed
  • Ensure proper cash handling procedures are being adhered to by all crew
  • Stay current on innovative industry trends within the hospitality industry.
  • Adhere to safe and sanitary handling of all food & beverage products
  • Correct any employee behaviors that are not supportive to the Hornblower Brand.
  • Document all staff/team interactions and provide counseling when necessary with HR guidance.
  • Support the onboard Operations team with all safety requirements
  • Additional job duties assigned
    Requirements & Qualifications
    • Work with a safety-first attitude and ensure you and your team adhere to all safety rules and standards.
    • Ensure all facility, guest and crew accidents, incidents, safety hazards and violations including those that create harm, litigation or insurance are promptly reported and required forms completed.
    • Communicate with Senior Management any issues affecting the health, welfare and safety of guests, crew, assets and facilities.
    • Minimize your impact on the environment when at work.
    • When providing information, communicate via email or authorized media, using paper as a last resort.
    • Excel in communication and customer service
    • To deliver quality service, always greet guests and potential guests with a smile, answer basic questions and offer guests product information when requested.
    • Ensure that all crew members in your department have been trained in Hazard Communication (HAZCOM) and are familiar with the HAZCOM Right to Know data sheets on all work chemicals that they come in contact with.
    • Ensure that you and your team wear/utilize all required Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Lead by example.
      Grooming
      • All crew members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).
        Physical Demands
        • Ability to bend, rotate and reach frequently
        • Ascending/descending stairs or ladders safely
        • Ability to maneuver through/in/around small and/or confined areas within the vessel
        • Must be able to maintain both static and dynamic standing balance to complete various duties associated with job
        • Must be capable of performing emergency duties as listed in the vessels station bill
          Work Environment
          • Office environment, stairs available. Some work is administrative in nature.
          • The majority of work is performed in a Marine environment in both indoor and outdoor conditions with exposure to various temperatures and weather conditions, along with a moderate to loud noise level.
            The RESPECT Service System embodies City Experiences mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

            City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

            Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.by Jobble

Keywords: Hornblower Group, San Francisco , F&B Manager, Executive , San Francisco, California

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