Design Program Manager
Company: Bank of America
Location: San Francisco
Posted on: November 23, 2021
Job Description:
Job Description:At Bank of America, we---re guided by a common
purpose: to help make financial lives better by connecting clients
and communities to the resources they need to be successful. Bank
of America---s Experience Design team includes interaction
designers, graphic designers, researchers, strategic designers,
design program managers, content strategists, design technologists
and other creative professionals.The team is constantly iterating,
solving problems, and working together to find ways all our digital
platforms can empower customers to reach their financial goals in
more customized, intuitive, innovative, engaging, secure, and
time-saving ways. We are seeking an experienced Design Program
Manager to execute operational and process strategies to ensure the
Experience Design (XD) organization provides the highest possible
value. As a design program manager, you will
- Be a strong and resourceful workflow and team manager who
actively drives results
- Support cross functional design portfolios delivering the
highest efficiency through all project interactions
- Facilitate scope definition and prioritization with Design
Directors, Associate Directors and partners
- Ensure XD is meeting partner expectations by focusing on high
quality execution of scoped work
- Collaborate with Digital Design & Delivery leaders and partner
organizations to optimize resource deployment across the entire
portfolio
- Produce regular portfolio status and analytics reporting
- Facilitate continuous E2E process improvement and streamlining
of routines to allow greater productivity and integration of the XD
team across the enterprise
- Aggressively and seek out any and all issues blocking the XD
organization from providing the highest possible value. Proactively
collaborates across all organizations to find creative solutions.
You---re a person who has (required skills):
- 5+ years of project/process management or business experience.
- Strong process knowledge including User-Centered Design, Design
Sprints, Agile and other process methodologies used in the digital
environment.
- Experience with Atlassion tools such as Jira and Confluence
- Knowledge of and practice at multi-channel industry standards
and best practices.
- Strong verbal and written communicator.
- Working knowledge of software used by designers. And you are a
person who:
- Makes stuff happen: Uses defined and ad hoc processes to get
the job done. Proactively inspects, detects, and juggles to find
the best way to make things happen. Provides real leadership and
acts as the hub of knowledge and source of truth for initiatives.
Influences people, anticipates and resolves issues, sees the big
picture.
- Brings teams together: Inspires individuals and teams to
recognize the value of getting things done. Nudges, leads,
empowers, facilitates, and communicates to get teams to make things
happen.
- Solves problems: Leverages broad digital knowledge to identify
and drive solutions. Understands overall strategy, execution
tactics, business drivers, technical capabilities, and more to
effectively engage cross-organization teams.
- Navigates: Great communicators and networkers who can drive
conversations with all teams engaged in the digital space. Speaks
the languages of design, business, and technology to drive progress
through respect and understanding.
- Organized juggler: Works on multiple initiatives at one time,
using strong communication skills to manage time and expectations
appropriately with a demonstrated ability to think strategically
about the overall experience. Advocates for smart application of
process to get highest quality work at the fastest pace.
- Learns and adapts: Keep pace with the ever-changing digital
environment iterating designs through Lean XD, Agile, and other
modern design/build processes. You---ll be better prepared if you
have (desired skills):
- Master---s degree, PMP certification or commensurate work
experience
- Financial or similar industry experience We---re a culture that
- Is committed to building a workplace where every employee is
welcomed and given the support and resources to build and advance
their careers.-- Along with taking care of our clients we want to
be a great place for people to work, and we strive to create an
environment where all employees have the opportunity to achieve
their goals.
- Believes diversity makes us stronger so we can reflect, connect
to and meet the diverse needs of our clients around the world.
- Provides continuous training and developmental opportunities to
help employees achieve their goals, whatever their background or
experience.
- Is committed to advancing our tools, technology and ways of
working.-- We always put our clients first to meet their evolving
needs.
- Believes in responsible growth and is dedicated to supporting
communities around the world by connecting them to the lending,
investing and giving they need to remain vibrant and vital. Job
Band:H5Shift:--1st shift (United States of America)Hours Per
Week:40Weekly Schedule:Referral Bonus Amount:0 --> Job
Description:At Bank of America, we---re guided by a common purpose:
to help make financial lives better by connecting clients and
communities to the resources they need to be successful. Bank of
America---s Experience Design team includes interaction designers,
graphic designers, researchers, strategic designers, design program
managers, content strategists, design technologists and other
creative professionals.The team is constantly iterating, solving
problems, and working together to find ways all our digital
platforms can empower customers to reach their financial goals in
more customized, intuitive, innovative, engaging, secure, and
time-saving ways. We are seeking an experienced Design Program
Manager to execute operational and process strategies to ensure the
Experience Design (XD) organization provides the highest possible
value. As a design program manager, you will
- Be a strong and resourceful workflow and team manager who
actively drives results
- Support cross functional design portfolios delivering the
highest efficiency through all project interactions
- Facilitate scope definition and prioritization with Design
Directors, Associate Directors and partners
- Ensure XD is meeting partner expectations by focusing on high
quality execution of scoped work
- Collaborate with Digital Design & Delivery leaders and partner
organizations to optimize resource deployment across the entire
portfolio
- Produce regular portfolio status and analytics reporting
- Facilitate continuous E2E process improvement and streamlining
of routines to allow greater productivity and integration of the XD
team across the enterprise
- Aggressively and seek out any and all issues blocking the XD
organization from providing the highest possible value. Proactively
collaborates across all organizations to find creative solutions.
You---re a person who has (required skills):
- 5+ years of project/process management or business experience.
- Strong process knowledge including User-Centered Design, Design
Sprints, Agile and other process methodologies used in the digital
environment.
- Experience with Atlassion tools such as Jira and Confluence
- Knowledge of and practice at multi-channel industry standards
and best practices.
- Strong verbal and written communicator.
- Working knowledge of software used by designers. And you are a
person who:
- Makes stuff happen: Uses defined and ad hoc processes to get
the job done. Proactively inspects, detects, and juggles to find
the best way to make things happen. Provides real leadership and
acts as the hub of knowledge and source of truth for initiatives.
Influences people, anticipates and resolves issues, sees the big
picture.
- Brings teams together: Inspires individuals and teams to
recognize the value of getting things done. Nudges, leads,
empowers, facilitates, and communicates to get teams to make things
happen.
- Solves problems: Leverages broad digital knowledge to identify
and drive solutions. Understands overall strategy, execution
tactics, business drivers, technical capabilities, and more to
effectively engage cross-organization teams.
- Navigates: Great communicators and networkers who can drive
conversations with all teams engaged in the digital space. Speaks
the languages of design, business, and technology to drive progress
through respect and understanding.
- Organized juggler: Works on multiple initiatives at one time,
using strong communication skills to manage time and expectations
appropriately with a demonstrated ability to think strategically
about the overall experience. Advocates for smart application of
process to get highest quality work at the fastest pace.
- Learns and adapts: Keep pace with the ever-changing digital
environment iterating designs through Lean XD, Agile, and other
modern design/build processes. You---ll be better prepared if you
have (desired skills):
- Master---s degree, PMP certification or commensurate work
experience
- Financial or similar industry experience We---re a culture that
- Is committed to building a workplace where every employee is
welcomed and given the support and resources to build and advance
their careers.-- Along with taking care of our clients we want to
be a great place for people to work, and we strive to create an
environment where all employees have the opportunity to achieve
their goals.
- Believes diversity makes us stronger so we can reflect, connect
to and meet the diverse needs of our clients around the world.
- Provides continuous training and developmental opportunities to
help employees achieve their goals, whatever their background or
experience.
- Is committed to advancing our tools, technology and ways of
working.-- We always put our clients first to meet their evolving
needs.
- Believes in responsible growth and is dedicated to supporting
communities around the world by connecting them to the lending,
investing and giving they need to remain vibrant and vital. Job
Band:H5Shift:--1st shift (United States of America)Hours Per
Week:40Weekly Schedule:Referral Bonus Amount:0 Job Description: At
Bank of America, we---re guided by a common purpose: to help make
financial lives better by connecting clients and communities to the
resources they need to be successful. Bank of America---s
Experience Design team includes interaction designers, graphic
designers, researchers, strategic designers, design program
managers, content strategists, design technologists and other
creative professionals.The team is constantly iterating, solving
problems, and working together to find ways all our digital
platforms can empower customers to reach their financial goals in
more customized, intuitive, innovative, engaging, secure, and
time-saving ways. We are seeking an experienced Design Program
Manager to execute operational and process strategies to ensure the
Experience Design (XD) organization provides the highest possible
value. As a design program manager, you will
- Be a strong and resourceful workflow and team manager who
actively drives results
- Support cross functional design portfolios delivering the
highest efficiency through all project interactions
- Facilitate scope definition and prioritization with Design
Directors, Associate Directors and partners
- Ensure XD is meeting partner expectations by focusing on high
quality execution of scoped work
- Collaborate with Digital Design & Delivery leaders and partner
organizations to optimize resource deployment across the entire
portfolio
- Produce regular portfolio status and analytics reporting
- Facilitate continuous E2E process improvement and streamlining
of routines to allow greater productivity and integration of the XD
team across the enterprise
- Aggressively and seek out any and all issues blocking the XD
organization from providing the highest possible value. Proactively
collaborates across all organizations to find creative solutions.
You---re a person who has (required skills):
- 5+ years of project/process management or business experience.
- Strong process knowledge including User-Centered Design, Design
Sprints, Agile and other process methodologies used in the digital
environment.
- Experience with Atlassion tools such as Jira and Confluence
- Knowledge of and practice at multi-channel industry standards
and best practices.
- Strong verbal and written communicator.
- Working knowledge of software used by designers. And you are a
person who:
- Makes stuff happen: Uses defined and ad hoc processes to get
the job done. Proactively inspects, detects, and juggles to find
the best way to make things happen. Provides real leadership and
acts as the hub of knowledge and source of truth for initiatives.
Influences people, anticipates and resolves issues, sees the big
picture.
- Brings teams together: Inspires individuals and teams to
recognize the value of getting things done. Nudges, leads,
empowers, facilitates, and communicates to get teams to make things
happen.
- Solves problems: Leverages broad digital knowledge to identify
and drive solutions. Understands overall strategy, execution
tactics, business drivers, technical capabilities, and more to
effectively engage cross-organization teams.
- Navigates: Great communicators and networkers who can drive
conversations with all teams engaged in the digital space. Speaks
the languages of design, business, and technology to drive progress
through respect and understanding.
- Organized juggler: Works on multiple initiatives at one time,
using strong communication skills to manage time and expectations
appropriately with a demonstrated ability to think strategically
about the overall experience. Advocates for smart application of
process to get highest quality work at the fastest pace.
- Learns and adapts: Keep pace with the ever-changing digital
environment iterating designs through Lean XD, Agile, and other
modern design/build processes. You---ll be better prepared if you
have (desired skills):
- Master---s degree, PMP certification or commensurate work
experience
- Financial or similar industry experience We---re a culture that
- Is committed to building a workplace where every employee is
welcomed and given the support and resources to build and advance
their careers.-- Along with taking care of our clients we want to
be a great place for people to work, and we strive to create an
environment where all employees have the opportunity to achieve
their goals.
- Believes diversity makes us stronger so we can reflect, connect
to and meet the diverse needs of our clients around the world.
- Provides continuous training and developmental opportunities to
help employees achieve their goals, whatever their background or
experience.
- Is committed to advancing our tools, technology and ways of
working.-- We always put our clients first to meet their evolving
needs.
- Believes in responsible growth and is dedicated to supporting
communities around the world by connecting them to the lending,
investing and giving they need to remain vibrant and vital.
Shift:1st shift (United States of America) Hours Per Week:--40
Keywords: Bank of America, San Francisco , Design Program Manager, Executive , San Francisco, California
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