Digital Entitlements Manager

Company: Wells Fargo
Location: San Francisco
Posted on: November 22, 2021

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. --In order to receive text message invitations, your profile must include a mobile phone number designated as ---Personal Cell--- or ---Cellular--- in the contact information of your application.--At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals.The Digital, Commercial Banking and Corporate & Investment Banking group is looking for a dynamic leader to join the Digital Capabilities product leadership team. As the product management group responsible for digital capabilities supporting our commercial and corporate customers digital experience, our team leads product development for core shared services for authentication, alerts, content management, entitlements, UI frameworks, and others.--The Digital Entitlements Manager would be responsible for managing our entitlements framework for our digital channels serving commercial banking and corporate & investment banking clients. As the leader of this team, you will help establish clear business outcomes that support our customer journeys and enable simplified access for customers and users. You will be expected to partner with a variety of key stakeholders, including LOB partners, technology, information security, risk and compliance, and others. You will:--

• Lead digital product management team responsible for enabling and managing key roles, authorization, and entitlements--
• Work with key partners to ensure close alignment on roadmap, prioritization, and sequencing of enhancements to our channel capabilities
• Identify and manage strategic 3rd party integration opportunities for enhancing our offerings in this space
• Be responsible for managing and continuing to build out a team of skilled product managers and product owners leading agile scrum teams at scale
• Be focused on customer needs, with experience in methodically testing hypotheses early and often to ensure our digital experiences and capabilities meet the mark from a value, feasibility, and viability standpoint
• Be an ongoing champion and evangelist for shared services with partnersWells Fargo has an incredibly strong digital tradition, user base, and range of capabilities, and you will lead the way in harnessing those capabilities to power our next-gen customer experience on CEO.Required locations for this position are 301 S Tryon St., Charlotte, NC., 150 E 42nd St New York NY, 1305 W 23rd St Tempe, AZ or 333 Market St, San Francisco, CA. Relocation assistance is not available for this position. This position will work remotely until COVID restrictions are lifted.As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:--
  • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.Required Qualifications
    • 7+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
    • 6+ years of leadership experienceDesired Qualifications
      • Ability to articulate complex concepts in a clear manner
      • A Masters of Business Administration (MBA)Other Desired Qualifications
        • Transformational leader who can understand and leverage latest technology and tools to accelerate effectiveness and maximize efficiency
        • Previous experience with entitlements, access, and authorization frameworks
        • Previous experience launching new products or product enhancements within an Agile framework
        • Has operated in a scaled agile environment, ideally managing product owners --
        • Disciplined operational thinker who can manage in a complex risk environment
        • Results with instilling a pervasive culture of accountability across teams and throughout the business
        • Exceptional problem solving and analytical skills with proven ability to turn findings into executable plans
        • Proven and demonstrated leadership skills including relationship building, partnering and collaboration skills with clear ability to influence, gain buy-in and negotiate with a diverse group of key business partners/stakeholders including senior management
        • Excellent written and verbal communication skills with experience presenting to senior management and ability to articulate key messages around risk, issues, customer impacts, etc.
        • Demonstrated change leadership skills with ability to lead through change impacts
        • Leadership experience for efforts that require integration of multiple technology systems, operations, or customer service processesJob Expectations
          • Ability to travel up to 20% of the timeDisclaimer
            All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefits--Visit https://www.wellsfargo.com/about/careers/benefits--for benefits information.

Keywords: Wells Fargo, San Francisco , Digital Entitlements Manager, Executive , San Francisco, California