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Sr. Director, Product Management

Company: Early Warning Services
Location: San Francisco
Posted on: November 22, 2021

Job Description:

Come build the next-gen fintech at Zelle -, where we're relentlessly focused on empowering prosperity in all its forms.From fast money movement for over 100 million people who can access Zelle - directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.With a new, state-of-the-art HQ opening next year in Scottsdale, AZ - plus growing presences in San Francisco and Chicago - we're entering our next big chapter.Make your mark on what's next in fintech with Zelle -!Overall PurposeThe Senior Director, Product Management is the leader responsible the development and management of a group of products aligned with a customer segment and/or product solution. The role will build, align, and motivate a cross functional team to develop a common understanding of the customer's pain points and the passion to solve issues and develop innovative solutions that delight customers.Essential Functions

  • Leadership: Builds internal and external coalitions and alignment on product strategy and execution. Influences cross functional teams, executives and customer leadership with strong vision, strategy, and product execution. May lead a team of direct reports.
  • Customer Passion and Advocacy: Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction. Routinely leverages feedback into insights; and builds products and services that delight and inspire.
  • Drive Outcomes: Working closely across marketing, sales, analytics, design and development partners, drive strong go to market strategies to attain product revenue and client adoption targets. Owns internal financial targets and customer net promoter and satisfaction goals.
  • Talent Development: Recruit, develop and retain top talent for the organization.
  • Commitment to Risk Management: Oversees the integration of strong risk and security controls. Ensures compliance to laws and regulations.
  • Technical Understanding: Able and adept at working directly with the technologists to deliver market solutions. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.
  • Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.Minimum Qualifications
    • Education and/or experience typically obtained through completion of a bachelors degree
    • 15 or more years of related work experience
    • Demonstrated experience in design thinking and agile development process and methodology
    • Demonstrated leadership experience and cross functional collaboration experience
    • Proven experience in and passion for building and delivering great products
    • Experience in recruiting and developing direct talent
    • Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets.
    • Demonstrated experience driving alignment at the executive and client leadership level
    • Excellent listening and execution skills
    • Background and drug screenPreferred Qualifications
      • Master's degree
      • Certifications in design thinking and/or agile.
      • Prior experience working in payments, financial services or similar regulated industry.
      • People management experience.The above job description is not intended to be an all-inclusive list of duties and standards of the position.Physical RequirementsEarly Warning works together in a highly collaborative office environment. As such, working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.Job Type: Full-timePay: From $170,000.00 per yearBenefits:
        • 401(k)
        • 401(k) matching
        • Dental insurance
        • Health insurance
        • Paid time off
        • Parental leave
        • Tuition reimbursement
        • Vision insuranceSchedule:
          • Monday to FridaySupplemental Pay:
            • Bonus payWork Location: One location

Keywords: Early Warning Services, San Francisco , Sr. Director, Product Management, Executive , San Francisco, California

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