Director of Customer Success
Company: Canary Technologies
Location: San Francisco
Posted on: April 10, 2021
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Job Description:
Canary Technologies is a fast-growing enterprise hospitality
technology company that provides hotels with innovative solutions
to drive efficiency and enhance the guest experience. Our core
solutions get rid of antiquated technology in hotels. With backing
from some of the top investors in Silicon Valley, including Y
Combinator, Canary Technologies is trusted by thousands worldwide
and serves some of the world's largest and most iconic hotel
brands. This opportunity will provide close interaction with senior
leaders and founders. Our founders are alums of the Cornell Hotel
School, Columbia University, and The University of Pennsylvania-
Wharton. They have previously built software companies and have
worked at firms such as Bain & Company and Starwood Hotels &
Resorts. We are an organization that strongly believes in
meritocracy and performance. There is significant opportunity for
advancement and growth in this role, both of which are based on
performance and talent. About you We are looking for a highly
motivated customer-centric individual that can take on an array of
responsibilities at a fast growing company. You will lead Canary's
Customer Success function and act as a player-coach to build out a
high performance global team focused on driving value for our
customers. At Canary, Customer Success primarily encompasses
customer onboarding, adoption, renewals, and upsells. As a part of
this role, this individual will be responsible for identifying
critical needs of our customers and mapping appropriate resources
cross-functionally. -- The Director of Customer of Success will
serve as the key advocate for clients and become the primary
contact post-sales for enterprise clients. The ideal candidate is
someone with at least 7+ years of experience at technology
companies, and is an energetic self-starter who is eager to get
their hands dirty while building this function.You are detail
oriented, and open to taking on real responsibility. This role will
work closely across functions internally, including product, sales,
and operations.-- Responsibilities
Keywords: Canary Technologies, San Francisco , Director of Customer Success, Executive , San Francisco, California
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