Senior Manager, Business Operations - Customer Success

Company: Intuit Inc.
Location: San Francisco
Posted on: April 10, 2021

Job Description:

Recruitment Fraud Alert: Learn how to identify and safeguard against recruitment fraud here . Senior Manager, Business Operations - Customer Success Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumer, small business, and self-employed customers around the world the opportunity to prosper. Overview Come join Intuit as a Senior Manager, Customer Success Business Operations. We are looking for strategic and organized problem solvers to join our team to drive results across Customer Success and our partners, to accelerate Intuit's mission of powering prosperity around the world. Intuit Customer Success is transforming how we serve our customers through new business models, customer experience innovation, and operational excellence. The Business Operations team member partners with senior leadership and teams across the company to drive planning processes, ensure successful execution of top priorities, and manage special projects critical to Intuit's growth plans or Customer Success transformation. What you'll bring

• Well-rounded professionals who can think strategically, develop solutions, and have a bias for action
• Takes pride in delivering high quality work and deeply thought-through solutions
• 5+ years of work experience in management consulting or business roles at top companies
• Financial aptitude, technical understanding, and presentation building skills
• People who can lead and support -- can both coordinate a project, and drive it to completion
• Ability to forge strong relationships with executives and teams
• Experience managing projects and programs How you will lead
  • Guide cross functional teams through annual strategic business planning, and quarterly strategy execution processes
  • Align teams against common objectives, KPIs and plans; track execution to ensure results are being delivered
  • Design operating models and business rhythms to enable fast innovation and effective decision making, in collaboration with cross-functional stakeholders
  • Drive regular operating mechanisms with senior executive visibility reviewing business / initiative performance, including building content and facilitating meetings; maintain key relationships across the enterprise
  • Identify, structure and, in some cases, "hands-on" manage top programs or projects that advance the Customer Success strategy; manage risks and dependencies Hear from our employees Senior Data Scientist - Machine Learning Futures Group Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path. Be part of a world-class culture Our culture We know that innovation thrives in an inclusive environment. We want employees with a wide range of life experiences to bring new ideas and perspectives to the table. Our values are central to our culture. They've been our guiding star since our founding and have allowed us to thrive as we work on behalf of our 50 million customers. People who give their best deserve the best in return. We offer rewards that include everything you'd expect, and even more that you wouldn't. Enjoy the best in class perks and benefits at Intuit. Our culture and entrepreneurial spirit have earned us a spot on "Best Companies to Work For" lists year after year. Join us in our mission to power prosperity around the world. EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law. Intuit is proud to be an equal opportunity and affirmative action employer. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please talk with your recruiter or send a request to TalentAcquisition@intuit.com. For more information, please read our EEO policy .

Keywords: Intuit Inc., San Francisco , Senior Manager, Business Operations - Customer Success, Executive , San Francisco, California