Senior Enterprise Account Manager

Company: Culture Amp
Location: San Francisco
Posted on: April 10, 2021

Job Description:

Join us on our mission to make a better world of work.-- Culture Amp is the world's most trusted Employee Experience platform. Our mission is to create a better world of work for 100 million people by helping companies put their people and culture first.-- We do this by bringing together pioneering people science and powerful technology. Over 3000 companies like Airbnb, Slack, and the BBC trust Culture Amp to collect, understand and connect data throughout the employee experience. The insights help them truly understand their people and guide them on the best actions to drive positive behavior change and lasting impact. We live in a world where the ability to understand and influence culture at scale is no longer a 'nice-to-have' but a 'necessary-to-survive'. Join us in making the world better, by making a better world of work. How you can help make a better world of work In part of this team of amazing humans,-- You will--

• Have an Enterprise focused book of business across North America
• Identify and cross-sell additional product offering(s) to existing customers
• Own key account touchpoints with the customer in partnership with Customer Success
• Own upsell to a different tier or population size for existing customers
• Identify ways to leverage current customer accounts into parents, subsidiaries or other parts of the same organization
• Work with the Renewal team to coordinate more difficult renewal processes You have--
  • A track record of retaining and expanding existing customer base
  • A customer centric approach that knows how to combine customer needs with product offerings with storytelling
  • The ability to weave between empathy and strategy flawlessly You are
    • Curious by nature and love to learn
    • Courageous in your endeavors
    • Creative with your thinking
    • Collaborative and love building relationships Please keep reading... Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. We consider ourselves anything but average and strive to make a home for different types of people from around the world to do their best work and have fun doing it. So we have created 4 "not your average" values that we live by, take a read , and if this sounds like the environment for you, please apply!-- We are extremely proud of the Culture we have built, but don't just take our word for it, our Glassdoor reviews speak for themselves!-- We are committed to not only making a better world of work, but also a better world. So we are proud to be recognised as a certified B-Corp . We believe that inclusive businesses are better, not just for "company results", but for the world. We have a strong commitment to Anti-Racism, and endeavour to lead by example. Every step we make as a business towards anti-racism is another step we can support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here . We ensure you have the tools you need to thrive both in and out of work.
      • MacBooks for you to do your best work--
      • Share Options - it's important to us that everyone is an owner and can share in our success
      • Medical insurance - for you and your family so you can feel safe in these uncertain times
      • Excellent parental leave and in work support programme, - for those families to be
      • Flexible working schedule - where we can, let's make work, work for you
      • Fun and inclusive digital, and (in the future) in-person events Most importantly. An opportunity to really make a difference in people's lives. Here are a few highlights from Culture Amp Do you now, or will you in the future, require immigration sponsorship to work at Culture Amp? --*
        LinkedIn Profile --*
        How did you hear about this job? --*
        Voluntary DemographicsAt Culture Amp, we are incredibly proud of how our platform helps companies measure aspects of diversity and inclusion; particularly aspects beyond race and gender. When it comes to measuring diversity for ourselves, we are leading the charge in helping companies think about building balanced teams.--To get a comprehensive understanding of our pipeline, we invite all applicants to fill out these demographic questions.--Completion of this form is entirely voluntary and declining to provide this information will not subject you to adverse treatment.--Culture Amp is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.-- Gender Identity
        Man
        Woman
        Non-Binary, Non-Conforming
        Self-Describe
        Decline to Disclose
        Do you Identify as Transgender
        Yes
        No
        Decline to Disclose
        ONLY Applicants from USA; Race/Ethnicity
        African-American/Black
        East Asian (including Chinese, Japanese, Korean, and Mongolian)
        Hispanic/Latinx
        Middle Eastern
        Native American or Alaskan Native
        Pacific Islander
        South Asian (including Bangladeshi, Bhutanese, Indian, Nepali, Pakistani, and Sri Lankan
        Southeast Asian (including Burmese, Cambodian, Filipino, Hmong, Indonesian, Laotian, Malaysian, Mien, Singaporean, Thai, and Vietnamese)
        White
        Two or More Races
        Self-Describe
        Decline to Disclose
        ONLY Applicants in Australia; Race/Ethnicity
        African
        Australian
        Asian
        European
        Indian
        Indigenous Australian or Torres Straight Islander
        Middle Eastern
        New Zealander
        North American
        Pacific Islander
        South American
        Self-Describe
        Decline to Disclose
        ONLY Applicants in United Kingdom; Race/Ethnicity
        Asian (including Banglasdeshi, Chinese, Indian, Pakistani, Asian British, Asian Other)
        Black (including Black African, Black Caribbean, Black British, Black Other)
        Mixed (including White/Asian, White/Black-African, White/Black-Caribbean, Other Mixed)
        White (including White British, White Irish, White Romani, White Other)
        Other (including Arab, Other)
        Self-Describe
        Decline to Disclose
        Sexual Orientation
        Asexual
        Bisexual
        Gay
        Heterosexual
        Lesbian
        Pansexual
        Queer
        Self-Describe
        Decline to Disclose
        Disability
        I identify as someone with a visible disability
        I identify as someone with an invisible disability
        I do not identify as someone with a disability
        Self-Describe
        Decline to Disclose
        Veteran Status
        I am not a Veteran
        I identify as a Veteran
        Decline to Disclose
        ONLY Applicants from USA; Veteran Branch of Service
        Air Force
        Army
        Coast Guard
        Marines
        Navy
        Other
        Decline to Disclose
        Highest Degree attained by Parents/Guardians
        High School/Upper Secondary or less
        Bachelor Degree/Equivalent or less
        Advanced Degree (Masters, Doctorate, etc)
        U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Culture Amp are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Are you Hispanic/Latino? Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
        • Autism
        • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
        • Blind or low vision
        • Cancer
        • Cardiovascular or heart disease
        • Celiac disease
        • Cerebral palsy
        • Deaf or hard of hearing
        • Depression or anxiety
        • Diabetes
        • Epilepsy
        • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
        • Intellectual disability
        • Missing limbs or partially missing limbs
        • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
        • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Culture Amp, San Francisco , Senior Enterprise Account Manager, Executive , San Francisco, California