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Digital Manager 4 / VP Design

Company: Wells Fargo
Location: San Francisco
Posted on: April 10, 2021

Job Description:

ALERT - To ensure we continue to fulfill our role as a provider of vital services to the public, we are still hiring and continue to recruit top talent to Wells Fargo. However, we have adjusted our hiring practices due to the COVID-19 situation and the related social distancing guidelines. As a result, throughout your application process, you may be asked to connect with us virtually. We encourage you to check our job postings regularly for updates and additions.
Learn what Wells Fargo is doing during the COVID-19 crisis to support our employees and protect our customers through enhanced cleaning, social distancing in bank branches, remote work arrangements, benefit changes, and more.

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Strategy, Digital & Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals.People's relationship with their money runs high with emotion. Too little money and anxiety creeps in; too much money and confusion present itself on how to protect it. We believe we can temper some of these highs and lows by creating honest, simple, and human digital experiences for our more than 30 million consumer or small business customers and team members. Join us and have a positive impact on the financial lives of these people.The Wells Fargo Experience Design (XD) team designs experiences that people love and confidently engage to improve their financial lives. We work closely with Technology and Product Management to ensure we are problem-driven (versus solution) and customer-first. While we have individual expertise across product design, research, content strategy, and operations, we all operate as empowered leaders with strong design rationale. As a team, we care about each other yet believe in radical candor, want to have fun while we work, and are obsessed with what's most important to our more than 30 million customers and incorporating their voices into every decision!Overview
The VP of Design leads, grows, and inspires a large team responsible for a major area of work (Payments, Research and Apply, Core Banking, etc.), and, in partnership with Product Management and Engineering Leadership, establishes the vision, direction, and plans for delivering the end-to-end experience.
Success comes from understanding the customer and business needs, strong collaboration with your peers, navigating a complex enterprise, providing guidance and coaching for the team along the way, and overseeing shipping delightful and empowering product experiences.About You

  • You have experience leading multiple teams with proven success in delivering great experiences that cross mobile, web, and beyond.
  • Though it may be a while since you've been hands on, you maintained expertise in 1 and strengths in 2 or more key areas: Information Architecture, Interaction Design, Visual Design, Content Strategy, and User Research.
  • User-centered problem-solving tools are used to identify new opportunities for value creation.
  • You focus your attention on the big picture but can dive into the details when needed.
  • You compel and persuade people of the robustness of your strategic proposals through storytelling.
  • You have connected and coordinated disparate parts of the organization to mobilize real change.
  • You not only coach designers and design managers, but you lead and coach cross-functionally across product development.
  • You coordinate effort within your team and across product development, tying them together in service of the larger end-to-end experience.
    Responsibilities
    • Leading the design of end-to-end experiences, in partnership with cross-functional peers, in one of the following areas: online and mobile banking, payments, financial education, and onboarding.
    • Oversight of user-centered processes and methods, both internal to design and cross-functionally, to ensure that work is delivered at an established level of quality.
    • Working with design leads to establish coherence across their efforts, reviewing the work of their teams to ensure it is up to quality standards.--
    • Oversee and take part in the creation of strategic design deliverables, including research insights, strategy decks, customer journeys, visions of future experiences.
    • Providing mentorship and other guidance to design managers to get the most out of their teams, and designers to deliver their best work.
    • Partnering closely with leadership across product development, to drive alignment on customer and business goals, developing programs of work to achieve those goals, and focusing efforts of the teams on what really matters.
    • Working with design leads to prepare and plan for oncoming work and establishing achievable estimates.
    • Working with product development leadership peers to identify the 'big rocks' to tackle.As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:
      • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
      • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

        Required Qualifications
        • 8+ years of leadership experience
        • 8+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting

          Desired Qualifications
          • Financial services industry experience
          • Outstanding problem solving and decision making skills
          • Strong presentation skills

            Other Desired Qualifications
            • 8+ years' experience producing mobile and web products that lead to measurable business / customer impact
            • 2+ years' experience working in an agile environment, with distributed teams and agile delivery tools (e.g., JIRA, Confluence)
            • Of the following skills, demonstrated mastery/expertise in 1, and strength in 2 more: Information Architecture, Interaction Design, Visual Design, Content Strategy, and User Research
            • Experience leading end-to-end experiences across multiple teams through a full product strategy and development cycle (discovery, concepts, prototypes, specs)
            • Consistently articulate a strong strategic rationale; storytelling skills that compel stakeholders; present credible and inspiring strategic direction grounded in business and design thinking; comfort presenting to all levels of seniority
            • Experience working in a complex, regulated environment and managing through legal/compliance issues
            • Experience leading with user-centered design approaches, principles, and methodology
            • Experience managing creative design efforts in a complex environment
            • Expertise with common design tools (e.g., InVision, Sketch, Photoshop)

              Job Expectations
              • Ability to travel up to 10% of the time

                Street Address
                CA-SF-Financial District: 525 Market St - San Francisco, CA
                NC-Charlotte: 401 S Tryon St - Charlotte, NC


                Disclaimer

                All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



                Relevant military experience is considered for veterans and transitioning service men and women.

                Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


                Benefits Summary
                Benefits
                --Visit https://www.wellsfargo.com/about/careers/benefits --for benefits information. Sign up to receive updates and job alerts. Wells Fargo is committed to hiring and retaining diverse team members including Military Veterans, Veterans with disabilities, and transitioning Military personnel. We are working to increase diverse representation throughout the company and create an inclusive environment for all team members. When recruiting, we work with talent resources that focus on diversity and Veterans. We attend Veteran-focused job fairs and identify Military Veteran job seekers through resources like Military.com, Recruit Military.com, Hire Vets First, our internal Veterans' Team Member Network and others. We invite you to use our Military Skills Translator to search for career opportunities here at Wells Fargo that match your military skills and experience. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, San Francisco , Digital Manager 4 / VP Design, Executive , San Francisco, California

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