Senior Manager, Customer Care
Company: iRhythm
Location: San Francisco
Posted on: February 25, 2021
|
|
Job Description:
iRhythm is a leading digital healthcare company focused on the
way cardiac arrhythmias are clinically diagnosed by combining our
wearable biosensing technology with powerful cloud-based data
analytics and machine- learning capabilities. Our goal is to be the
leading provider of first-line ambulatory ECG monitoring for
patients at risk for arrhythmias. iRhythm's continuous ambulatory
monitoring has already put over 1 million patients and their
doctors on a shorter path to what they both need - answers. About
this role: The Senior Manager, Customer Care is responsible
for--providing high quality and efficient customer service to
iRhythm's customers (accounts) and patients throughout the United
States. The position is responsible for the daily management of a
team of Customer Care Advocates leading the team to meet (and
exceed) service level and quality objectives. Responsibilities
include hiring and retaining talented people, setting daily agent
schedules, SLA, quality and attendance adherence and reporting.
This position will also spend significant effort organizationally
motivating, recognizing and rewarding, coaching and training
members of the team. They will act as an escalation point for
accounts and patients that require managerial intervention.
Additionally, the position is responsible for assisting the Vice
President with employee development, quality, workforce management
and enhancing workplace environment. What You'll Be Doing:
Will you now, or in the future, require sponsorship for an
employment visa status (e.g.: H-1B visa status)? If you'll require
our company to commence sponsorship for an immigration or work
permit case in order to employ you, then you should select "Yes".
Otherwise, select "No". --*
U.S. Equal Opportunity Employment Information (Completion is
voluntary) Individuals seeking employment at iRhythm are considered
without regards to race, color, religion, national origin, age,
sex, marital status, ancestry, physical or mental disability,
veteran status, gender identity, or sexual orientation. You are
being given the opportunity to provide the following information in
order to help us comply with federal and state Equal Employment
Opportunity/Affirmative Action record keeping, reporting, and other
legal requirements. Completion of the form is entirely voluntary.
Whatever your decision, it will not be considered in the hiring
process or thereafter. Any information that you do provide will be
recorded and maintained in a confidential file. Gender Are you
Hispanic/Latino? Race & Ethnicity Definitions If you believe you
belong to any of the categories of protected veterans listed below,
please indicate by making the appropriate selection. As a
government contractor subject to Vietnam Era Veterans Readjustment
Assistance Act (VEVRAA), we request this information in order to
measure the effectiveness of the outreach and positive recruitment
efforts we undertake pursuant to VEVRAA. Classification of
protected categories is as follows: A "disabled veteran" is one of
the following: a veteran of the U.S. military, ground, naval or air
service who is entitled to compensation (or who but for the receipt
of military retired pay would be entitled to compensation) under
laws administered by the Secretary of Veterans Affairs; or a person
who was discharged or released from active duty because of a
service-connected disability. A "recently separated veteran" means
any veteran during the three-year period beginning on the date of
such veteran's discharge or release from active duty in the U.S.
military, ground, naval, or air service. An "active duty wartime or
campaign badge veteran" means a veteran who served on active duty
in the U.S. military, ground, naval or air service during a war, or
in a campaign or expedition for which a campaign badge has been
authorized under the laws administered by the Department of
Defense. An "Armed forces service medal veteran" means a veteran
who, while serving on active duty in the U.S. military, ground,
naval or air service, participated in a United States military
operation for which an Armed Forces service medal was awarded
pursuant to Executive Order 12985. Veteran Status Form CC-305 OMB
Control Number 1250-0005 Expires 05/31/2023 Voluntary
Self-Identification of DisabilityWhy are you being asked to
complete this form? We are a federal contractor or subcontractor
required by law to provide equal employment opportunity to
qualified people with disabilities. We are also required to measure
our progress toward having at least 7% of our workforce be
individuals with disabilities. To do this, we must ask applicants
and employees if they have a disability or have ever had a
disability. Because a person may become disabled at any time, we
ask all of our employees to update their information at least every
five years. Identifying yourself as an individual with a disability
is voluntary, and we hope that you will choose to do so. Your
answer will be maintained confidentially and not be seen by
selecting officials or anyone else involved in making personnel
decisions. Completing the form will not negatively impact you in
any way, regardless of whether you have self-identified in the
past. For more information about this form or the equal employment
obligations of federal contractors under Section 503 of the
Rehabilitation Act, visit the U.S. Department of Labor's Office of
Federal Contract Compliance Programs (OFCCP) website at
www.dol.gov/ofccp . How do you know if you have a disability? You
are considered to have a disability if you have a physical or
mental impairment or medical condition that substantially limits a
major life activity, or if you have a history or record of such an
impairment or medical condition. Disabilities include, but are not
limited to:
Keywords: iRhythm, San Francisco , Senior Manager, Customer Care, Executive , San Francisco, California
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Executive JobsChief Scientific Officer Description: Scientist 1 or 2, AAV Purification - Gene Therapy Research With accelerated review underway in the United States and Europe for our Hemophilia A drug, a second gene therapy program entering the clinic (more...) Company: BIOMARIN Location: San Rafael Posted on: 02/25/2021 Manager, eCommerce Accounts & Digital Partnerships Description: Manager, eCommerce Accounts Digital Partnerships We have been family owned, operated, and independent since 1995. We call Northern California home and manufacture our essential oil-based products in-house (more...) Company: EO Products Location: San Rafael Posted on: 02/25/2021 QA Testing CoE Manager Description: Reputed US IT Staffing Company based in USA,--RICEFW Technologies.-- Job Description Location:--San Rafael, CA br br Duration:--6 Months br br Mode of Interview:--Phone / Video br br Candidates (more...) Company: Direct IT Staffing, Inc. Location: San Rafael Posted on: 02/25/2021 Yolo Community Care Continuum: Executive Director Description: THIS IS NOT A REMOTE POSITION. YOU MUST BE AVAILABLE TO WORK AND TRAVEL IN YOLO AND PLACER COUNTIES. AGENCY OVERVIEW Yolo Community Care Continuum YCCC is a non-profit community-based organization serving (more...) Company: Yolo Community Care Continuum Location: Woodland Posted on: 02/25/2021 Director, Community Development Agency Description: Director, Community Development Agency - Marin County Due 12/31/20 Job Title: Director, Community Development Agency Job Location: San Rafael Employer Website: https://www.marincounty.org/ Job Description: (more...) Company: San Diego Section of the American Planning Associa Location: San Rafael Posted on: 02/25/2021 Senior Manager II, Operations, Ecomm-Growth & Oper... Description: Senior Manager II, Operations, Ecomm-Growth Oper... Position Summary... What you'll do... Want to be part of Walmart's last mile growth story The Senior Manager II for Growth and Operations Strategy, (more...) Company: Walmart Location: San Bruno Posted on: 02/25/2021 Campaign Manager in San Bruno, CA US at Apex Systems Description: Campaign Manager in San Bruno, CA US at Apex Systems --The client is seeking experienced sales professionals to help build and sell the client's advertising solutions to our key partners benefiting from (more...) Company: Apex Systems Inc. Location: San Bruno Posted on: 02/25/2021 Salon Manager - Metro Center Description: Salon ManagerGot shears and a winning attitude Have a yearning to earn and a desire to hire and support other stylists Then let's talk Maybe you're a stylist who wants more responsibility, Company: Great Clips Location: San Ramon Posted on: 02/25/2021 Records Analyst-$25.92 Description: Records Analyst br br We are seeking someone with great customer service skills to handle vehicle and equipment rentals for a well-known company in the Company: Location: San Ramon Posted on: 02/25/2021 Director, Talent & Performance Description: BioMarin is the world leader in delivering therapeutics that provide meaningful advances to patients who live with serious and life-threatening rare genetic diseases. We target diseases that lack effective (more...) Company: BIOMARIN Location: San Rafael Posted on: 02/25/2021 |