Senior Manager, Operations

Company: Samsara
Location: San Francisco
Posted on: February 25, 2021

Job Description:

Samsara, founded in 2015, is a leader in Industrial IoT and our mission is to increase the efficiency, safety, and sustainability of the operations that power our economy. Our solutions combine hardware and software to bring real-time visibility, analytics, and AI to operations across various industries. Samsara's fast-growing team is headquartered in San Francisco, with offices in San Jose, Atlanta, and London. Our team has raised $930M from Andreessen Horowitz, General Catalyst, Tiger Global, Dragoneer, AllianceBernstein Holding LP, Franklin Templeton, General Atlantic, Sands Capital Management and Warburg Pincus LLC. At Samsara, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact. About this role: We are a fast-paced, creative, and customer-oriented team with employees in San Francisco, Atlanta, and London. We are looking for a senior manager to lead our North American order processing. This opportunity requires an individual who holds the customer experience as paramount and thinks across groups to enable an operation that runs like clockwork.-- Our customers range from small businesses to Fortune 500 companies. It is a high growth business that demands operational enhancements in process, application and business systems automation. Candidates must be demonstrated leaders as this is a larger team spread over 2 locations.-- In this role, you will:

• Manage order processing, on-time delivery, sales support, and returns processing, all by performance metrics--
• Manage a team of 8-12 Operations Specialists located in San Francisco and Atlanta responsible for inbound and outbound operations
• Mentor, train and develop direct reports to elevate skills for team and individual career progression
• Act as liaison for various cross functional teams including Sales, Customer Success, Technical Support, Finance, Logistics and Business Operations Minimum qualifications for this role:
  • Domain expertise in sales order processing for B2B business like SaaS, hardware, or software products--
  • 5+ years experience as an operations people manager, or relevant experience in operations field required
  • B.A./B.S. required, preferably in a business or operations discipline
  • Experience managing a team across multiple time zones
  • Strong spoken and written language skills for working with multiple teams and publishing documentation
  • Familiarity with many business systems solutions for order modifications and handling fulfillment transactions between applications-- Working at Samsara has its perks: for all global employees, we provide private medical and dental insurance plus growth and development opportunities, as well as regular virtual team and company events. In the US we offer flexible vacation time, EMEA employees receive 25 vacation days plus national bank holidays. Post-COVID we'll be back in our global offices with numerous in-office perks. Regarding COVID-19 With the spread of COVID-19, Samsara's global offices will remain closed until further notice with the exception of employees that require access to hardware and lab equipment.-- Our primary concern is for the health and well-being of our employees as well as candidates. We have transitioned all interviews and onboarding to be conducted virtually via Zoom video conferencing. Employees are also able to work from countries and states where Samsara is a registered entity through June 2021. All employees are expected to return to our offices when they reopen with the exception of field-based roles. If you have any questions or concerns before applying, feel free to contact us at jobs@samsara.com. How did you hear about this opportunity? (Check all that apply) --*
    Samsara Employee (list name below)
    Friend / Coworker / Family Member (not working at Samsara)
    Jumpstart Platform / Event
    On Campus / University
    Conference (ie. Grace Hopper, LWT, O4U)
    Social Media (Facebook, Twitter, Instagram)
    Work180 or KeyValues
    Glassdoor
    LinkedIn
    a16z / Andreessen Horowitz
    AngelList
    Newspaper / news article / online publication
    Podcast
    Other
    Will you now or in the future require Samsara to commence ("sponsor") an immigration case in order to employ you? --*
    Please list the Samsara employee who referred you, if applicable.
    Employee referred. At Samsara, we encourage employees to bring their whole selves to work (this includes applicants, too!) Feel free to share your preferred name and pronouns (she/her, they/them, he/him, ze/zir, etc.).
    Demographic Questions (US, EMEA, Mexico, Canada) Diversity is critical at Samsara . Creating a diverse workforce and an inclusive workplace is an important part of our mission that fosters greater creativity, innovation, and connection to the communities we serve. And we will not compromise ---to the detriment of that mission. So whatever your size, color, culture, gender, beliefs, religion, or age, know that you are welcome here. It is what makes you unique that makes Samsara stronger. That mission starts here by building a robust, diverse talent pool across every team at Samsara. Below is a set of demographic questions for you to review. While your decision to provide demographic information is entirely yours, please know that we use the data that we collect internally to better track against our mission of creating a diverse workforce and inclusive workplace. Your responses will not be associated with your specific application and will not in any way be used in your specific hiring process. The responses will also be anonymized and aggregated to help us comply with regulatory requirements (e.g., federal and state Equal Employment Opportunity and other compliance requirements in the United States; the UK Equality Act 2010; the French Code du Travail; the German Allgemeines Gleichbehandlungsgesetz within Europe; etc). Thank you in advance for helping to make Samsara the diverse and inclusive environment we strive to be.-- How do you identify? (gender identity) *
    I don't wish to answer
    Agender
    Cis-man
    Cis-woman
    Gender Fluid
    Genderqueer
    Man
    Non-Binary
    Transgender
    Trans-man
    Trans-non-binary
    Trans-woman
    Woman
    I prefer to self describe
    How do you identify? (sexual orientation) *
    I don't wish to answer
    Asexual
    Bisexual
    Demisexual
    Fluid
    Lesbian / Gay / Homosexual
    Pansexual
    Queer
    Questioning
    Straight / Heterosexual
    I prefer to self describe
    How do you identify? (race/ethnicity) *
    I don't wish to answer
    Black / of African descent
    East Asian (inclusive of Chinese, Japanese, Korean, Mongolian, Tibetan, and Taiwanese)
    Latinx / Hispanic
    Middle Eastern
    Native American or Alaska Native
    Pacific Islander or Native Hawaiian
    South Asian (inclusive of Bangladeshi, Bhutanese, Indian, Nepali, Pakistani, and Sri Lankan)
    Southeast Asian (inclusive of Burmese, Cambodian, Filipino, Hmong, Indonesian, Laotian, Malaysian, Mien, Singaporean, Thai, and Vietnamese)
    Two or more races
    White
    I prefer to self describe
    If you are based in the US, what is your veteran status? *
    I don't wish to answer
    I am a protected veteran
    I am not a protected veteran
    I prefer to self describe
    Do you have a physical or mental disability, impairment, or condition that substantially limits major life activity? *
    I don't wish to answer
    Yes, I have a disability (or previously had a disability)
    No, I don't have a disability
    I prefer to self describe
    

Keywords: Samsara, San Francisco , Senior Manager, Operations, Executive , San Francisco, California