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Account Manager - SMB

Company: Roman Health Pharmacy LLC
Location: San Francisco
Posted on: February 25, 2021

Job Description:

Email is the universal communication tool for work. It's where you discuss work, answer questions, and talk to all of your customers, vendors, and partners. But email wasn't designed for business and hasn't evolved with the way you work with a team. So you're dropping the ball, missing important context, and relying on dozens of siloed apps just to get the job done. With more than 6,000 customers Front is reinventing the inbox so people can accomplish more together. We've created one place where you communicate internally and externally, gain context about customers and projects, and access all your other tools so you can be more efficient, more fulfilled, and ultimately happier at work. As an SMB Account Manager, you will manage a portfolio of some of Front's fastest growing customers. As their main point of contact you will oversee all aspects of the customer relationship while working collaboratively with your partners in Customer Success. Helping our existing customer base evangelize Front across their organization you will be responsible for upsells, cross-sells and renewals always with an eye towards value-based interactions. What will you be doing?

  • Build relationships with Front's Small Business customers ensuring growth and mitigating churn
  • Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
  • Worth through a portfolio of customers to identify quick upsells and expansion opportunities
  • Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
  • Track and report all key metrics related to customer growth, retention and Front product usage growth
  • Engage in team development and mentoring What skills and experience do you need?
    • 3+ years of experience in client-facing and quota-carrying role(s), preferably at a technology company, with a track record of top performance
    • Value-selling / storytelling
    • Multi-stakeholder management(internally & externally)
    • Strong outbounding, pipeline and time management, account prioritization and negotiation skills
    • Impeccable written and oral communication
    • Appetite for product and technical aspect of the role: curiosity, pedagogy
    • Sales acumen and customer care
    • Leverage CS Programs for relevant scaled account activities--
    • Land and expand/growth mindset Front--provides--equal employment--opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Keywords: Roman Health Pharmacy LLC, San Francisco , Account Manager - SMB, Executive , San Francisco, California

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