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Director of Education Success, Sales & Operations

Company: Handshake
Location: San Francisco
Posted on: February 25, 2021

Job Description:

Director of Education Success, Sales & Operations Handshake is the number one site for college students to find a job. Today, the Handshake community includes 17 million students and young alumni at over 1,000 colleges and universities - including 120+ minority-serving institutions. We connect up-and-coming talent across all 50 states with nearly 500,000 employers recruiting on Handshake - from every Fortune 500 company to thousands of small businesses, nonprofits, startups, and more. Handshake is democratizing opportunity and ensuring college students have the support they need to find a great job and kick-off a meaningful career regardless of where they go to school, what they choose as a major, and who they know. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are not sure that you're 100% qualified, but up for the challenge - we want you to apply. Your Impact: As the landscape of education and technology continues to evolve and the mandate to serve all students becomes more imperative, the Director of Education Sales, Success, and Operations will have the unique opportunity to join a dynamic team and help shape the future of how Handshake will serve, partner, and impact the marketplace. You'll provide leadership and strategic operational direction for how to best structure and scale the sales, success, and ops enablement functions as we continue to grow our education relationships across 1000+ 4-year universities, 100+ community colleges, a select subset of bootcamps and other corporate credentialing partners.-- You'll be a key partner to the VP of Higher Education & Student Success by executing on the vision and providing core operational leadership to ensure strategic acquisition of higher ed partners, active adoption and engagement, and continued 99+% retention of all accounts.-- Your Role: Operational Leadership and Scalable Processes

  • Translate strategic vision set out by VP into strong operational direction on the sales, success, and operations functions for the education business
  • Lead creation of new playbooks and structures for the sales team to prioritize, expand, and manage all new education partner acquisition--
  • Craft new organizational, team, and process structure for the success team to proactively prioritize, partner, and maint ain effective relationships as expansion occurs
  • Analyze data and identify up-funnel indicators / behaviors that lead to strong retention and formulate clear strategies to increase team efficiency and focus--
  • Enable the teams to serve as an effective voice of the customer and provide internal feedback to Product, Content and other teams on how we can better serve our partners
  • Develop, evaluate, and improve ops enablement, training / tutorials, and other communication infrastructure in collaboration with key leaders in the organization
  • Opportunity to propose new tools / systems to enhance teams' capacity to scale and improve efficiency--
  • Strategic capacity to determine appropriate moments for adapting vs. staying the course-- Retention, Adoption, Satisfaction
    • Influence future lifetime value through high product adoption, partner satisfaction and overall health scores--
    • Develop processes to monitor partner usage throughout the customer lifecycle to identify and prioritize at-risk accounts, create predictive alerts, and run standardized (and customized) plays to mitigate churn
    • Maintain a deep understanding of internal solutions / content in addition to external partner goals and context to ensure teams are providing proper education of the most relevant features / functionality for their specific business needs
    • Open up opportunities to drive student success through identifying high potential partnerships and adoption / usage of strategic tools Your Experience:
      • 10+ years' Success or Ops experience at large, high growth SaaS businesses--
      • Strong operational and programmatic experience scaling sales, success, and / or operations functions to drive organizational efficiencies and positive partner sentiment
      • Experience leading remote-first teams and capacity to travel at least 25% of time once travel resumes
      • Clear openness, curiosity, capacity to understand and navigate a highly bureaucratic / complex customer base across such as in higher education, government, healthcare
      • Experience managing complex customer segments, evaluating service packages, levels, and professional services--
      • Comfortable building and knowledge of when to best utilize both scalable low-touch success processes and white-glove high-touch programs
      • Proficiency with Salesforce / Excel and defining, tracking, and managing sales pipeline and success OKRs
      • Strong management presence and leadership ability, communication and interpersonal skills that inspire action within and across teams
      • Demonstrated excellence in analytical thinking, emotional intelligence, problem solving, delegation, planning & organization and judgment
      • Ability to address escalated education partner issues with speed, urgency, and delicate diplomacy
      • Ability to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
      • Champions working with a diverse team
      • Stock: Ownership in a fast-growing company.
      • 401k: We care about your ability to save for your future.
      • Family Focus: Parental leave and flexibility for families.
      • Time Off: Flexible vacation policy to encourage people to rest and recharge.
      • Healthcare: World-class medical, dental, and vision policies.
      • Goodies: Whatever hardware and software you need to get the job done.
      • Team Fun: Regularly scheduled events, movie nights, and book clubs.--
      • Learning: Learning & Development stipend for you to grow your skills and career.
      • Great team: Working with driven, fun, and kind people who are committed to making a difference!
      • ...And much more! We value diversity of all kinds, and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities and perspectives. LinkedIn Profile (indicate N/A if you don't have one) --*
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        -- Will you now, or in the future, require sponsorship for employment visa status? --*
        -- If you are not local to where this role is based out of, are you willing to relocate to the area for this position?
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        Stryder Corp Privacy Shield Certification
        Privacy Policy for Job Applicants and Employees Please select U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Handshake are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
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        • Epilepsy
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        • Intellectual disability
        • Missing limbs or partially missing limbs
        • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
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Keywords: Handshake, San Francisco , Director of Education Success, Sales & Operations, Executive , San Francisco, California

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