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SVP - Digital Manager

Company: Wells Fargo
Location: San Francisco
Posted on: February 25, 2021

Job Description:

ALERT - To ensure we continue to fulfill our role as a provider of vital services to the public, we are still hiring and continue to recruit top talent to Wells Fargo. However, we have adjusted our hiring practices due to the COVID-19 situation and the related social distancing guidelines. As a result, throughout your application process, you may be asked to connect with us virtually. We encourage you to check our job postings regularly for updates and additions.
Learn what Wells Fargo is doing during the COVID-19 crisis to support our employees and protect our customers through enhanced cleaning, social distancing in bank branches, remote work arrangements, benefit changes, and more.

About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description
About Wells Fargo India
Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.

Department Overview:

The newly formed SDI reports to the CEO and is responsible for Corporate Strategy and its Digital and Innovation teams. The formation of this group positions Wells Fargo for the future by enhancing the company's focus on planning for the digital future and investing in the customer experience.

About the role:
This is a transformational role that is responsible for the strategy and plan for establishing and growing a digital valuestream, such as digital customer acquisition or payments, and expanding the scope of the associated fully offshore business scrums.

The business scrums will deliver the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products.

The roles overseen in the business scrums may include: Product Owners, Scrum Masters, Business Analysts, Project Managers and Customer Experience Design specialists.

The scrums are being built for Consumer and Small Business Banking (CSBB), Consumer Lending(CL), Wealth and Investmetn Management(WIM) and Strategy, Digial Platforms and Innovation (SDI) teams. These together serve consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). They provide customers with convenient ways to manage their accounts, enables digital payments, provides solutions that meet their financial needs, and more.

The role will also support required process transformation and self assurance activities for the valuestream.

Responsibilities:
The position requires:

  • Subject Matter Credibility - create a solid foundation for building and integrating enterprise-wide digital product, project and program management capabilities. This individual will bring extensive experience in cross line of digital product rollout, business project and portfolio governance, execution, monitoring, and management.
  • Leadership - a strong organizational leader who can attract, develop, train, and retain a high-performing and diverse team and be comfortable leading in an environment of both direct and matrixed reports. Build credibility with line and staff executives in the project and portfolio management space, which is highly visible in the organization.
  • Influencing Skills - a proven ability as an effective and compelling communicator in both meeting room and large audience settings. Take complex and controversial subjects and bring clarity and ultimately consensus. One who operates in a highly collaborative, results-orientated manner
  • Change Agent - A transformational leader with conviction and is able to be a change agent helping others to adopt and implement new strategies within a large, complex matrixed organization. Ability to drive change with own team and proven success influencing change with partners. Included will be the shift from traditional delivery methods to iterative as the businesses delivery next generation digital solutions.


    Market Skills and Certifications
    Essential Qualifications
    • 15+ years of experience in one or a combination of the following: digital customer experience, digital product/program management
    • 15+ years of leadership experience
    • MBA and Engineering from premier institutes
      Desired Skills
      • Experience with digital platforms and product or customer interaction platforms highly desired.
      • Demonstrated digital product rollout experience preferably in financial markets
      • Experience in dealing with and connecting other market ecosystems in product engineering
      • Scaled Agile experience highly desired.
      • Demonstrated operational excellence, effective decision-making results orientation and flexibility.
      • Experience leading enterprise-wide initiatives and large/complex projects.
      • Superior project management, process management, execution and implementation skills.
      • Proven ability to successfully coordinate initiatives spanning across the firm and with various levels of management. History of building and leading larger geographically dispersed teams and capabilities, with a focus on attracting, developing, and coaching best-in-class resources.
      • Demonstrated ability to lead and influence others, build effective partnerships, and deliver outstanding results with a relentless focus on execution.
      • Builds constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably.
      • Highly organized and detail-oriented, with the ability to manage processes and people, handle multiple tasks simultaneously and prioritize effectively.
      • Experience providing relevant data and reporting along with strong analytical skills and a high attention to detail/accuracy. Pragmatic and solutions-oriented, applied to creating business value.
      • An impeccable reputation for integrity, accuracy, consistency, big picture orientation and business acumen.
      • Strong communication skills -verbal and written; effective in communication across variety of audiences and constituencies with ability to clearly communicate ideas and results to non-technical business people.
      • Effective in a variety of presentation settings - one-on-ones, small and large groups, with peers, direct reports, and senior leaders.
      • Possesses executive presence, high energy, ability to manage complexity and a broad scope.
      • Must have strong leadership, team, and collaboration skills as well as ability to drive and manage multiple initiatives.
      • Exhibits the right balance of confidence

        Leadership Expectations at Wells Fargo
        As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
        • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
        • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

          We Value Diversity
          At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. How has Wells Fargo's leadership team reacted to the Coronavirus pandemic? 0:59 I would say that the Wells Fargo leadership team has responded to the pa--- Sign up to receive updates and job alerts. Wells Fargo is committed to hiring and retaining diverse team members including Military Veterans, Veterans with disabilities, and transitioning Military personnel. We are working to increase diverse representation throughout the company and create an inclusive environment for all team members. When recruiting, we work with talent resources that focus on diversity and Veterans. We attend Veteran-focused job fairs and identify Military Veteran job seekers through resources like Military.com, Recruit Military.com, Hire Vets First, our internal Veterans' Team Member Network and others. We invite you to use our Military Skills Translator to search for career opportunities here at Wells Fargo that match your military skills and experience. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, San Francisco , SVP - Digital Manager, Executive , San Francisco, California

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