SVP - Digital Manager
Company: Wells Fargo
Location: San Francisco
Posted on: February 25, 2021
ALERT - To ensure we continue to fulfill our role as a provider
of vital services to the public, we are still hiring and continue
to recruit top talent to Wells Fargo. However, we have adjusted our
hiring practices due to the COVID-19 situation and the related
social distancing guidelines. As a result, throughout your
application process, you may be asked to connect with us virtually.
We encourage you to check our job postings regularly for updates
Learn what Wells Fargo is doing during the COVID-19 crisis to
support our employees and protect our customers through enhanced
cleaning, social distancing in bank branches, remote work
arrangements, benefit changes, and more.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial
services company headquartered in San Francisco (United States).
Wells Fargo has offices in over 30 countries and territories. Our
business outside of the U.S. mostly focuses on providing banking
services for large corporate, government and financial institution
clients. We have worldwide expertise and services to help our
customers improve earnings, manage risk, and develop opportunities
in the global marketplace. Our global reach offers many
opportunities for you to develop a career with Wells Fargo. Join
our diverse and inclusive team where you will feel valued and
inspired to contribute your unique skills and experience. We are
looking for talented people who will put our customers at the
center of everything we do. Help us build a better Wells Fargo. It
all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo India
Wells Fargo India enables global talent capabilities for Wells
Fargo Bank NA., by supporting business lines and staff functions
across Technology, Operations, Risk, Audit, Process Excellence,
Automation and Product, Analytics and Modeling. We are operating in
Hyderabad, Bengaluru and Chennai locations.
The newly formed SDI reports to the CEO and is responsible for
Corporate Strategy and its Digital and Innovation teams. The
formation of this group positions Wells Fargo for the future by
enhancing the company's focus on planning for the digital future
and investing in the customer experience.
About the role:
This is a transformational role that is responsible for the
strategy and plan for establishing and growing a digital
valuestream, such as digital customer acquisition or payments, and
expanding the scope of the associated fully offshore business
The business scrums will deliver the next generation of payments
and deposit capabilities and advancing our digital and online
offerings to design new customer experiences and products.
The roles overseen in the business scrums may include: Product
Owners, Scrum Masters, Business Analysts, Project Managers and
Customer Experience Design specialists.
The scrums are being built for Consumer and Small Business Banking
(CSBB), Consumer Lending(CL), Wealth and Investmetn Management(WIM)
and Strategy, Digial Platforms and Innovation (SDI) teams. These
together serve consumer and small business customers through
digital (online, mobile, and social) and contact centers (phone,
email, and correspondence). They provide customers with convenient
ways to manage their accounts, enables digital payments, provides
solutions that meet their financial needs, and more.
The role will also support required process transformation and self
assurance activities for the valuestream.
The position requires:
- Subject Matter Credibility - create a solid foundation for
building and integrating enterprise-wide digital product, project
and program management capabilities. This individual will bring
extensive experience in cross line of digital product rollout,
business project and portfolio governance, execution, monitoring,
- Leadership - a strong organizational leader who can attract,
develop, train, and retain a high-performing and diverse team and
be comfortable leading in an environment of both direct and
matrixed reports. Build credibility with line and staff executives
in the project and portfolio management space, which is highly
visible in the organization.
- Influencing Skills - a proven ability as an effective and
compelling communicator in both meeting room and large audience
settings. Take complex and controversial subjects and bring clarity
and ultimately consensus. One who operates in a highly
collaborative, results-orientated manner
- Change Agent - A transformational leader with conviction and is
able to be a change agent helping others to adopt and implement new
strategies within a large, complex matrixed organization. Ability
to drive change with own team and proven success influencing change
with partners. Included will be the shift from traditional delivery
methods to iterative as the businesses delivery next generation
Market Skills and Certifications
- 15+ years of experience in one or a combination of the
following: digital customer experience, digital product/program
- 15+ years of leadership experience
- MBA and Engineering from premier institutes
- Experience with digital platforms and product or customer
interaction platforms highly desired.
- Demonstrated digital product rollout experience preferably in
- Experience in dealing with and connecting other market
ecosystems in product engineering
- Scaled Agile experience highly desired.
- Demonstrated operational excellence, effective decision-making
results orientation and flexibility.
- Experience leading enterprise-wide initiatives and
- Superior project management, process management, execution and
- Proven ability to successfully coordinate initiatives spanning
across the firm and with various levels of management. History of
building and leading larger geographically dispersed teams and
capabilities, with a focus on attracting, developing, and coaching
- Demonstrated ability to lead and influence others, build
effective partnerships, and deliver outstanding results with a
relentless focus on execution.
- Builds constructive and effective relationships; uses diplomacy
and tact; can diffuse high-tension situations comfortably.
- Highly organized and detail-oriented, with the ability to
manage processes and people, handle multiple tasks simultaneously
and prioritize effectively.
- Experience providing relevant data and reporting along with
strong analytical skills and a high attention to detail/accuracy.
Pragmatic and solutions-oriented, applied to creating business
- An impeccable reputation for integrity, accuracy, consistency,
big picture orientation and business acumen.
- Strong communication skills -verbal and written; effective in
communication across variety of audiences and constituencies with
ability to clearly communicate ideas and results to non-technical
- Effective in a variety of presentation settings - one-on-ones,
small and large groups, with peers, direct reports, and senior
- Possesses executive presence, high energy, ability to manage
complexity and a broad scope.
- Must have strong leadership, team, and collaboration skills as
well as ability to drive and manage multiple initiatives.
- Exhibits the right balance of confidence
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by
leading yourself, your team, and the business. Specifically you
- Lead your team with integrity and create an environment where
your team members feel included, valued, and supported to do work
that energizes them.
- Accomplish management responsibilities which include sourcing
and hiring talented team members, providing ongoing coaching and
feedback, recognizing and developing team members, identifying and
managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the
workplace; accordingly, we welcome applications for employment from
all qualified candidates, regardless of race, color, gender,
national or ethnic origin, age, disability, religion, sexual
orientation, gender identity or any other status protected by
applicable law. We comply with all applicable laws in every
jurisdiction in which we operate. How has Wells Fargo's leadership
team reacted to the Coronavirus pandemic? 0:59 I would say that the
Wells Fargo leadership team has responded to the pa--- Sign up to
receive updates and job alerts. Wells Fargo is committed to hiring
and retaining diverse team members including Military Veterans,
Veterans with disabilities, and transitioning Military personnel.
We are working to increase diverse representation throughout the
company and create an inclusive environment for all team members.
When recruiting, we work with talent resources that focus on
diversity and Veterans. We attend Veteran-focused job fairs and
identify Military Veteran job seekers through resources like
Military.com, Recruit Military.com, Hire Vets First, our internal
Veterans' Team Member Network and others. We invite you to use our
Military Skills Translator to search for career opportunities here
at Wells Fargo that match your military skills and experience.
Relevant military experience is considered for veterans and
transitioning service men and women. Wells Fargo is an Affirmative
Action and Equal Opportunity Employer,
Keywords: Wells Fargo, San Francisco , SVP - Digital Manager, Executive , San Francisco, California
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