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Product Operations Manager - Field Test Ops

Company: Samsara
Location: San Francisco
Posted on: February 25, 2021

Job Description:

Product Operations Manager - Field Test Ops Samsara, founded in 2015, is a leader in Industrial IoT and our mission is to increase the efficiency, safety, and sustainability of the operations that power our economy. Our solutions combine hardware and software to bring real-time visibility, analytics, and AI to operations across various industries. Samsara's fast-growing team is headquartered in San Francisco, with offices in San Jose, Atlanta, and London. Our team has raised $930M from Andreessen Horowitz, General Catalyst, Tiger Global, Dragoneer, AllianceBernstein Holding LP, Franklin Templeton, General Atlantic, Sands Capital Management and Warburg Pincus LLC. At Samsara, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact. About the role: Product Operations enables our Product teams to build and deliver best-in-class products that delight our customers, and to do so in a way that is efficient, effective and scalable. As part of the team's responsibilities, we play a critical role in supporting our hardware field test beta programs, enabling our product teams to successfully test and deliver new hardware products to our customers. We are looking for a Product Operations Manager to own logistics, project coordination and basic customer communications related to field testing. The ideal candidate has an exceptional attention to detail, enjoys working cross-functionally and with customers, and thrives in a fast-paced environment. He/she is also excited to learn and be an evangelist for our new products. In this role, you will:

  • Work very closely with PMs, engineers, cross-functional teams, and customers to execute on hardware field test programs
  • Serve as one of the key points of contact for the customer, including answering questions, collecting key field test information (e.g., vehicle compatibility, pictures), and scheduling feedback sessions
  • Coordinate customer sourcing and sign ups across internal customer facing teams and/or customers
  • Manage 3rd party installers/contractors
  • Coordinate and ensure accuracy of shipment of hardware beta units to customers
  • Monitor key installation metrics (e.g., shipped units, installed)--
  • Develop a basic understanding of Samsara's products to explain and answer questions from customers
  • Champion, role model, and embed Samsara's cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices Minimum requirements for this role:
    • Bachelor's Degree
    • 5+ years of experience in project coordination/management or customer success role
    • Highly organized with exceptional attention to detail--
    • Excellent written and verbal communication skills
    • Strong team player who can work across multiple teams--
    • Ability to juggle multiple projects at any given time, with a sense of urgency and clear prioritization
    • Comfortable with ambiguity and is a self-starter--
    • Basic data skills (e.g., comfortable with Tableau) An ideal candidate also has:
      • Technical background Working at Samsara has its perks: for all full-time global employees, we provide private medical and dental insurance plus growth and development opportunities, as well as regular virtual team and company events. In the US we offer flexible vacation time, EMEA employees receive 25 vacation days plus national bank holidays. Post-COVID we'll be back in our global offices with numerous in-office perks. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please let us know if you require any reasonable accommodations for your interview (e.g., sign language interpreters, reading assistance, facility access, device or equipment modification, etc.) Regarding COVID-19 With the spread of COVID-19, Samsara's global offices will remain closed until further notice except for employees that require access to hardware and lab equipment.-- Our primary concern is for the health and well-being of our employees as well as candidates. We have transitioned all interviews and onboarding to be conducted virtually via Zoom video conferencing. Employees are also able to work from countries and states where Samsara is a registered entity through June 2021, full list of locations here . All employees are expected to return to our offices when they reopen except for field-based and fully remote roles. If you have any questions or concerns before applying, feel free to contact us at jobs@samsara.com. How did you hear about this opportunity? (Check all that apply) --*
        Samsara Employee (list name below)
        Friend / Coworker / Family Member (not working at Samsara)
        Jumpstart Platform / Event
        On Campus / University
        Conference (ie. Grace Hopper, LWT, O4U)
        Social Media (Facebook, Twitter, Instagram)
        Work180 or KeyValues
        Glassdoor
        LinkedIn
        a16z / Andreessen Horowitz
        AngelList
        Newspaper / news article / online publication
        Podcast
        Other
        Will you now or in the future require Samsara to commence ("sponsor") an immigration case in order to employ you? --*
        Please list the Samsara employee who referred you, if applicable.
        Employee referred. At Samsara, we encourage employees to bring their whole selves to work (this includes applicants, too!) Feel free to share your preferred name and pronouns (she/her, they/them, he/him, ze/zir, etc.).
        Demographic Questions (US, EMEA, Mexico, Canada) Diversity is critical at Samsara . Creating a diverse workforce and an inclusive workplace is an important part of our mission that fosters greater creativity, innovation, and connection to the communities we serve. And we will not compromise ---to the detriment of that mission. So whatever your size, color, culture, gender, beliefs, religion, or age, know that you are welcome here. It is what makes you unique that makes Samsara stronger. That mission starts here by building a robust, diverse talent pool across every team at Samsara. Below is a set of demographic questions for you to review. While your decision to provide demographic information is entirely yours, please know that we use the data that we collect internally to better track against our mission of creating a diverse workforce and inclusive workplace. Your responses will not be associated with your specific application and will not in any way be used in your specific hiring process. The responses will also be anonymized and aggregated to help us comply with regulatory requirements (e.g., federal and state Equal Employment Opportunity and other compliance requirements in the United States; the UK Equality Act 2010; the French Code du Travail; the German Allgemeines Gleichbehandlungsgesetz within Europe; etc). Thank you in advance for helping to make Samsara the diverse and inclusive environment we strive to be.-- How do you identify? (gender identity) *
        I don't wish to answer
        Agender
        Cis-man
        Cis-woman
        Gender Fluid
        Genderqueer
        Man
        Non-Binary
        Transgender
        Trans-man
        Trans-non-binary
        Trans-woman
        Woman
        I prefer to self describe
        How do you identify? (sexual orientation) *
        I don't wish to answer
        Asexual
        Bisexual
        Demisexual
        Fluid
        Lesbian / Gay / Homosexual
        Pansexual
        Queer
        Questioning
        Straight / Heterosexual
        I prefer to self describe
        How do you identify? (race/ethnicity) *
        I don't wish to answer
        Black / of African descent
        East Asian (inclusive of Chinese, Japanese, Korean, Mongolian, Tibetan, and Taiwanese)
        Latinx / Hispanic
        Middle Eastern
        Native American or Alaska Native
        Pacific Islander or Native Hawaiian
        South Asian (inclusive of Bangladeshi, Bhutanese, Indian, Nepali, Pakistani, and Sri Lankan)
        Southeast Asian (inclusive of Burmese, Cambodian, Filipino, Hmong, Indonesian, Laotian, Malaysian, Mien, Singaporean, Thai, and Vietnamese)
        Two or more races
        White
        I prefer to self describe
        If you are based in the US, what is your veteran status? *
        I don't wish to answer
        I am a protected veteran
        I am not a protected veteran
        I prefer to self describe
        Do you have a physical or mental disability, impairment, or condition that substantially limits major life activity? *
        I don't wish to answer
        Yes, I have a disability (or previously had a disability)
        No, I don't have a disability
        I prefer to self describe

Keywords: Samsara, San Francisco , Product Operations Manager - Field Test Ops, Executive , San Francisco, California

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