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Associate Launch Manager

Company: Side Inc.
Location: San Francisco
Posted on: February 25, 2021

Job Description:

At Side, we believe everyone should own their path. As the first company to design an end to end modern brokerage solution, Side is re-imagining the real estate industry from the ground up by combining innovative technology, creative branding expertise, and an experienced leadership team with a mission to empower the world's leading real estate professionals to own their brand and better serve home buyers and sellers. In the past three years, with an exceptional team of inSiders, we've processed $4B in transactions and raised over $60M in funding from top tier investors like Matrix Partners, Trinity Ventures, Sapphire Ventures, and 8VC. At Side, you'll have the opportunity to collaborate and innovate your way to success. Becoming an inSider means that you'll be empowering business leaders to become business owners, all while forging your own path with like-minded entrepreneurs. Join us at Side and own your career, your impact, and your life. ABOUT THE TEAM-- The Customer Onboarding team manages the entire onboarding experience for our new partner agents to ensure they are successfully set up to experience and use our automated platform to help grow their business and increase productivity. ABOUT THE ROLE-- The Associate Launch Manager will focus on onboarding post-launch Associates at scale. You are joining Side at a foundational time as we begin to streamline and automate processes that will result in improved efficiency and timeliness of onboarding new associates to be fully operational in under 60 days. You will work cross-functionally with multiple internal teams to ensure timely delivery of each step of the onboarding process including the implementation team for tech systems setup, the brokerage team for legal and regulatory compliance, the creative team to help create logos, the success managers for account handoff, and several others. WHAT YOU'LL DO

  • Manage end to end implementation of Associate Onboarding ensuring milestones and timeline expectations are achieved on or ahead of schedule
  • Drive improvement and automation projects to increase efficiency, accuracy and scale on all processes you touch
  • Drive to completion the cross-functional processes that are key to the success and timeliness of each implementation and ensure outstanding experience
  • Ensure process and operating procedure documentation supporting current and future growth is effective and in place at all times
  • Utilize key metrics to evolve the service and quality of both the operations team and the overall programs we support
  • Collaborate on the design and deployment of company initiatives, assisting with requirements gathering, and helping identify opportunities, risks, issues, and barriers WHAT WOULD MAKE YOU A STRONG FIT?
    • A strong word ethic and the willingness to get into the weeds and move highly manual and repetitious processes to completion
    • A constant willingness to do whatever it takes to get the job done
    • An amicable nature and ability to work with others to move projects forward
    • A constant questioning of how things are currently done and a willingness to try different approaches that could drive efficiencies
    • The ability to create outlines for improvement projects for approval and then to work independently to get them done
    • Proven ability to focus on the big picture within a constantly changing, fast-paced environment and draw similarities/analogies across various initiatives to deliver integrated, best in class user experience
    • Solution-oriented, can-do attitude, with empathy for the agent and internal stakeholders
    • Strong communication skills with the ability to present ideas clearly and concisely to both internal and external stakeholders Side is dedicated to working with the highest skilled people from the most inclusive talent pool feasible. We maintain that diversity in all aspects leads to positive change, solutions and innovation for our customers and career fulfillment for our employees. All qualified individuals are encouraged to apply. Side uses the E-Verify employment verification program. Our stewardship of the data of many of our customers means that a background and DRE license check is required to join Side. We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.

Keywords: Side Inc., San Francisco , Associate Launch Manager, Executive , San Francisco, California

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