Global QA Operations Manager
Company: Nextdoor
Location: San Francisco
Posted on: February 25, 2021
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Job Description:
Nextdoor is where neighbors turn for trusted connections and the
exchange of helpful information, goods, and services. Nextdoor's
purpose is to cultivate a kinder world where everyone has a
neighborhood they can rely on. Building connections in the real
world is a universal human need. That truth, and the reality that
neighborhoods are one of the most important and useful communities
in our lives have been guiding principles for Nextdoor. Today,
neighbors rely on Nextdoor in neighborhoods around the world in the
United States, the United Kingdom, Germany, France, the
Netherlands, Italy, Spain, Sweden, Denmark, Australia and Canada,
with many more to come. The Impact You'll Make This role will help
lead the development and ongoing execution of Nextdoor's vendor
operations quality program. The ideal candidate is passionate about
the learning and development of support teams, customer-obsessed,
empathetic and data-driven. You will be responsible for driving
improvements to key metrics (i.e. CSAT, NPS, etc.) and partnering
with internal operations stakeholders to affect positive change in
processes, behavior, training and technology.-- This team member
will use strategic thinking, human-centered methodology and
analytical capabilities to ensure that our vendors are meeting or
exceeding quality standards and SLAs as defined by the Nextdoor
operations teams. Through effective project management, you will
help define, standardize, and optimize the QA program across
multiple vendors, locations, and workflows.--
Keywords: Nextdoor, San Francisco , Global QA Operations Manager, Executive , San Francisco, California
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