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People Operations Manager

Company: Scratch Services, LLC
Location: San Francisco
Posted on: February 25, 2021

Job Description:

As Scratch's first People Operations Manager, you will be an integral part of our People and Places team and will be responsible for creating an uplifting experience for all our employees. Working in this role will require you to use data to continuously improve the productivity of the team, help promote professional development, and foster cultural consistency as we continue to grow.--Please see below for the three main focus areas for this role. We hope you will join us on this journey!-- Productivity and Communication

  • Improve the collection and use of people-related data to help guide organizational decisions and priorities
  • Ensure alignment between individual and organization goals and objectives
  • Evolve processes and programs; understand organizational needs and create and drive processes, policies, and workflows that are compliant, efficient, scalable, and reflect Scratch's values
  • Ensure cultural consistency as Scratch grows and scales, and help build infrastructure and communications to manage through change
  • Manage performance review cycles and process Onboarding, Employee Training and Development
    • Create and oversee a comprehensive onboarding process for all new hires
    • Build and implement programs across ongoing training, feedback and culture building to reinforce our values and vision around Scratch
    • Proactively assess business needs including automation to improve efficiency, employee training and development and tools to develop a high performing organization
    • Create learning and development programs to prepare employees for more significant responsibilities as the company grows and to help our leaders become better managers--
    • Manage human resources needs across the organization, including payroll and benefits, compensation Culture
      • Coach and develop relationships within the organization while inspiring a culture of personal accountability, execution, collaboration and positivity. Champion Diversity, Equity & Inclusion efforts and promote awareness, and ensure an inclusive work environment that fosters belonging and allyship
      • Provide input on our employee experience programs; ensure we are setting up our employees to do their best work most often through inspiring spaces, educational events, uplifting opportunities to give back, engaging socials, team building offsites, and meaningful celebrations Qualifications
        • 6+ years work experience in People Operations or Human Resources
        • Prior experience building the People Ops function at a rapidly scaling company
        • Excellent communication skills and ability to coach, influence, and partner with various levels of employees, with high integrity
        • Superb judgment, strong organizational skills and a sense of urgency
        • Attention to detail and the ability to effectively handle multiple priorities
        • Knowledge of HR processes, benefits plans and integrated payroll processes
        • Experience with compliance (e.g. right to work) and partnering with employment law
        • Ability to work both independently and collaboratively others toward mutual objectives and able to influence across non-direct reports on cross functional teams
        • Able to demonstrate complete discretion and confidentiality
        • Able to work effectively in an open, energetic environment
        • Full-time role based in San Francisco What We Offer
          • Health Care: We cover 99% of your healthcare premiums and 70% of your dependents premiums and offer competitive medical, dental, and vision insurance plans.
          • Retirement: We provide a company-sponsored 401k program!--
          • Learning & Development: We offer a $1,500 per year stipend for your personal career development!
          • Wellness Benefit: We're proud to provide employees a $100/month pre tax credit towards any gym or fitness program.
          • Catered Lunches: We have high-quality catered lunches every day and well-stocked kitchens.
          • Generous PTO, sick leave, and parental leave
          • Cell Phone Reimbursement: We reimburse you $50 per month towards your cell phone bill.
          • Additional Benefits: We offer each employee to enroll in tax free benefits such as commuter benefits and an FSA account.-- About Scratch Scratch's mission is to build a repayment platform to change the way consumers experience debt. Most of us take on debt to help us get ahead, or in many cases, to not fall behind. But for most of us-despite its necessity-once we have debt, it doesn't play a healthy role in our lives. It can be hard to understand, difficult to manage, and unaccommodating to changes in our lives.-- This is why we started Scratch. We wanted to reinvent the loan servicing industry, well-from scratch. We wanted to create a world where debt plays a healthier and less taxing role in more people's lives. By bringing world-class product and technical thinking to a multi-trillion industry that hasn't seen innovation in well over two decades, Scratch's platform empowers borrowers to have greater control, visibility and flexibility over their financial health, removing the traditional loan servicer from the equation altogether and bringing borrowers closer to their lenders. Our team is rapidly growing and comes from diverse backgrounds including Google, Dropbox, Amazon, Pinterest, Facebook and Affirm. Our office is based in San Francisco. With a growing community of lenders and borrowers, we think it's time the world knows there's a better way to pay back their loans. We'd love for you to join in our mission and help play a role in changing the way we experience debt for the better!

Keywords: Scratch Services, LLC, San Francisco , People Operations Manager, Executive , San Francisco, California

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